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"Exceptional staff and service "

"The room at the Four Seasons Giza was wonderful - well-maintained, fantastic bedding, and broadly up to the standard expected of the Four Seasons. However, the factor that remained memorable from our stay was the concierge Salemah. She was outstanding. Like the very best concierges around the world, her brand of anticipatory and proactive service delivered in a warm, friendly, guest-focused way distinguished herself and the Four Seasons. She did not wait to be asked for help - she sought out how she could find solutions to an issue we were having (an issue that had nothing to do with the hotel and that she had no obligation to assist with) and leveraged her capabilities to find ways to help us. She was a credit to herself and to the brand. "