Gilmore Holidays from £1,261

Families look elsewhere - I booked a one bedroom that in all photos on the hotel’s website has a wall and door between the kitchen space and the bedroom. The room we were given only had thin sliding translucent panels between the bedroom and the kitchen space so anyone sleeping in the bedroom could see and hear everything in the kitchen space. My parents also booked a one bedroom and got the same sliding translucent janky panels instead of an actual bedroom. I reached out to staff to ask if we were accidentally given the wrong room and were ignored for a while then they stated that the room is in fact a one bedroom despite it lacking a fire rated door and an egress window. At 10pm on our second night they offered us another room (we were only staying two nights and returning after our cruise). I requested a partial refund of $100 per night and confirmation on our return that we would get an actual one bedroom- four days later and no response from Natalia, the manager. Also our bathroom didn’t lock and had yet again one of those translucent sliding door instead of an actual door. Note: you also cannot get dropped off or picked up in the front because it’s a bus lane. You can only be collected from the back which has several steep steps and lacks a ramp for wheelchair/luggage use. Look and book elsewhere.

Je recommande fortement cette hôtel.

Seems like it would have been a nice place when it first opened, but there were a ton of issues with the room. Doors that don’t close properly, missing cupboard handles, duct tape on the floor, shoddy construction work all around which is really starting to show. The coffee was also a major disappointment. They have good beans on offer from a local roaster, but the supplies to make the coffee (coffee maker and pour-over set) aren’t up to the task. The coffee maker especially was nearly impossible to figure out and constantly came out watery and bitter. On the plus side, communication with the staff was alright, in-suite laundry was a nice touch, and the gym was well equipped enough for a short stay. I would recommend staying somewhere else in the area given the price.