Gertwiller Holidays from £476

Clean room. Friendly staff. Helpful woth my deafness.

I loved this boutique hotel. The staff were present 24 hr per day and were very helpful. They made excellent restaurant recommendations - one is right across the street. The location is ideal - both near the train station and major sights of Strasbourg.

Lovely hotel with a room to park bikes and a lovely restaurant for breakfast and dinner. We enjoyed staying here and our dinner outside on a patio and breakfast the next morning.

I stayed in the remodeled area which I would recommend asking for specifically. The room was very nice, the problem was the service and customer experience. At this price point, I would expect a working television. Once it was begrudgingly acknowledged that the t.v. was on lock, calls were made- however, the situation was not resolved over my 2 day, $1500 stay. Everything else was great but when an issue as large as this (I was planning to watch movies all weekend) goes unresolved for 2 days- it kind of gives you a bad vibe. They did give me a $50 discount upon checkout but I would have gladly paid $50 to have the issue resolved and feel respected as a guest. Enjoy the spa, I would think twice about staying there- guest services need work.

We had a lovely stay at the Hotel Rohan. It's literally thirty steps from the Cathedral, and minutes away from maybe a dozen nice restaurants and cafes, so we easily went out and went back to the hotel to pick up things we forgot, wanted to drop off, or just to put our feet up to reconsider out next move. To get to Petit France on one side and the Neustadt/Place de la Republique on the other side were both within 15 minutes of the hotel and very pleasant walks on the river bank or through wonderful cobblestones streets with more shops and cafes. The staff were kind, we mostly talked with George at the reception who checked us in and worked every evening we were there. He was very welcoming and kind - we checked in daily with him for restaurant recommendations and followed a couple of them and both were very good. Our Superior Double room was very reasonably sized for European standards and especially since we were right in the center of the old town one might have anticipated smaller rooms. The other very nice thing about the room was the large amount of shelf and storage space in the room and in the bathroom so we were able to lay out our things and settle in for the stay. The night tables are quite small, and the lamps are pretty low quality plastic and falling apart - easily addressable issues that I encourage the hotel to fix. The bed was comfortable, and the room and hallway was quiet. We did not dine at the hotel, but the dining area looks modern and quite nice.