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Reviews of Seehotel Riviera at Lake Lucerne

3.5 out of 5
Seehotel Riviera at Lake Lucerne
Seestrasse 24/26, Gersau, SZ

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 101 reviews" "
Rating 8 - Good. 39 out of 101 reviews" "
Rating 6 - Okay. 19 out of 101 reviews" "
Rating 4 - Poor. 5 out of 101 reviews" "
Rating 2 - Terrible. 3 out of 101 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

YU YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and amenities. The only improvement needed is putting a kettle in the room as well as brighter lights for the room.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Staff & service
Misleading location if you're not well-versed with Switzerland's geography. Parking spots may get full, then you're on your own. The hotel doesn't care enough to find you a spot (even though they say they provide parking spots). Don't expect anything in the name of service.
Stayed 2 nights in Sep 2023

4/10 Poor

Candida Fernandes

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Omg such rude staff. Could not ask a question without an attitude. The manager is obnoxious like he’s doing you a favor. Waitress slammed the food on the table saying she was done working for the day. Bathroom and kitchen were left dirty after house keeping and did not make the beds. I was shocked.
Stayed 5 nights in Aug 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Friendly staff
Stayed 1 night in Jul 2023

10/10 Excellent

Ho Seok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the lake, large and comfortable room, good breakfast. But is it so detrimental to the hotel's financial statement if they have a bootle of water in the room for their guests? A bootle of water guys.
Stayed 1 night in Aug 2022

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view from the balcony.
Arrived at 11pm. I had called ahead to confirm this would be ok. When we arrived there isn’t a reception at the hotel, so wandered round looking for staff. Parking was free, on a side street next to the hotel. The staff were very nice, and let us buy something to drink, but since it was so late, unfortunately there wasn’t any food available. (Our fault for getting lost!) The room was nice and clean, and very spacious. There was a fan in the room, a fridge, with a small freezer compartment, and a coffee pod machine. We slept very well. The view across the lake from the balcony was stunning to wake up to! The breakfast was very nice- buffet style. There wasn’t anyone available for check out, so we just put the key back in the room pigeon hole.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Johnny, the owner, is amazing! Very high touch service - highly recommend
Stayed 2 nights in Jul 2021

8/10 Good

maarten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, bathroom needs a renovation, rooms are confortable and staff is very friendly.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the lake
We stayed one night here while travelling through Switzerland. We received great service from the nice young lady at the counter. She offered us free parking just outside the hotel. The room was nice with a balcony overlooking the lake. The wifi and shower was good. There was no ceiling fan or laundry facilities as shown in the room listings. The lack of a fan made the room pretty hot as the temperature was about 37 degrees. The restaurant downstairs was closed but we were directed to a bar across the road which served nice pizza. Overall, it was a very nice stay but we did think it was expensive compared to other EU hotels.
Stayed 1 night in Jun 2019

10/10 Excellent

Warner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and food. Very clean.
Stayed 1 night in Jul 2019

10/10 Excellent

shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location - at bus stop, across of boat stop and information office. Room had view of lake and balcony. We didn't use the restaurant but it looked very nice. Very quiet in mid-September. Room very pleasant, bathroom had been redone. No one at desk most of time. We had to seek them out in the restaurant. Information office directed us to a great walk - shuttle (weekends only in the fall) to cable car, cable car to top, 5 mile level walk with beautiful views, rack railway down, boat back.
Stayed 2 nights in Sep 2018

10/10 Excellent

Natalya, Armenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the excellent village with nice view
I'll be back for sure because I stayed only one day in tnis hotel, it wasn't enough

6/10 Okay

jamal

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel actually is the 2 floor small building in the front of the picture. the big building is a block of flats behind the hotel. Family hotel. The owner is very friendly. Good breakfast. Excellent view.

10/10 Excellent

Robert, Cincinnati / Northern KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June 2014
The staff was great very friendly. The view from the room was like a movie set off the charts. Did I mention the staff was great very warm big smiles thanks for a great stay. It is also a good place to stay as a base camp for day trips to Zurich , lucerne and lichtenstein all are a short drive away. I would stay again in a heart beat.The breakfast was a nice way to start the day.

8/10 Good

newly weds, nebraska

Liked: Cleanliness, staff & service, room comfort
Great view, place to shower and sleep
This was a nice hotel with very friendly helpful staff. The shower was great, room clean in general (carpets heavily trafficked but clean), and bathroom spotless. Not luxury accommodations, but a comfortable place to return to after a day of sightseeing. Breakfast included was exceptional and again great staff. American friendly (even if not entirely English speaking). Only misrepresentation was parking; nine spots for entire hotel, so if you're out "late" may be on your own for parking. All things considered we'd suggest it to friends or stay again ourselves!

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bev, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation stop
We loved this hotel - the view was outstanding and the room has all the comforts you need. There are several nice restaurants nearby so you can just relax. The only strange thing is there is no one at the desk when we arrived but that was easily taken care of by using the phone on the front desk. WiFi was sketchy...but hey...we were not there for that. The breakfast was great with a variety of choices.

8/10 Good

Melissa, B oston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in lovely little lake town
We arrived at the Seehotel on our way to our chalet in Wengen. It is a lovely, sleepy little town on a stunningly beautiful lake. The hotel staff were very nice - warning - they do not speak English, but if you have German or French it is very useful. The hotel is expensive, on par with all hotels in Switzerland - but we had two rather large rooms for two adults and two teenagers - and a nice bathroom and a balcony. The breakfast was included and it was wonderful - typical Swiss - cold meats and cheese, quark, yogurt, fruit, breads, coffee, boiled eggs - very nice. It was just across the street from the lake, very convenient to the ships that will take you all over the lake if you have a Swiss Rail pass.

4/10 Poor

Dudley, New York

Disliked: Property conditions & facilities, room comfort
Do not be fooled by the photo
The picture of the hotel is deceiving... this hotel is actually just the two story structure you see in front of the larger building. The view was nice, but not as nice as it would have been if we could have been a few stories higher. Also, at night it was hard to fully appreciate the view because of the neon lighting from the steakhouse across the street. We did not have a great experience at this hotel. It was nice to get off the beaten path a little bit... but this hotel is not the best. It's only saving grace is that breakfast was decent, though it is only offered between the hours of 8 & 10. We were worried after we saw the state of the hotel that breakfast would be terrible, but it wasn't. There was a ton of mold on the bathroom ceiling which was just gross. Also, there are no toiletries provided other than soap dispensers at the bathroom sink and the shower. The towels were threadbare. The carpet was not in the best of shape. The beds were so hard and uncomfortable. Switzerland is expensive... but this hotel was WAY overpriced for what you get.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They didn't have our family room when we arrived and then tried to overcharge us for a double room and extra bed. Fest occurring right in front of hotel so we couldn't get into parking and had trouble even walking into hotel. Fest went until 4 am and was extremely loud. No air conditioning and since we couldn't open the windows because of the noise it was very hot. All other staff besides manager were very nice. Decent typical European breakfast. Nice lake view.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
the hotel itself is slightly old-fashioned but the rooms are well renovated and the breakfast was very nice. Beautiful view on the lake from the balcony.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located right on the lake with beautiful views of the surrounding mountains. Breakfast was included and very good. Room could do with an update, but it was clean. We had a late arrival and at Easter time there was only a Pub next door where you could get dinner at 9 in the evening.

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut
Stayed 2 nights in Sep 2023

8/10 Good

Hanspeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Sandra

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Das Zimmer ist schon älter, an den Wänden viele Flecken, der kleine Kühlschrank sehr dreckig und der Wasserhahn vom Waschbecken spritzte in alle Richtungen. Auch der Wasserbehälter der Kaffemaschine war verkalkt und es hatte nur Kafferahm und Zucker aber keine Kaffeekapseln. Beim Frühstück wurde vieles nicht aufgefüllt und erst bei Nachfrage organisiert.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Bien situé au bord du lac. Bon restaurant.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jean-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

hela

Stayed 1 night in May 2023

2/10 Terrible

Ewa

Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Karin

Disliked: Property conditions & facilities
Sehr laut an der viel befahrenen Strasse; Bettwäsche unangenehm, Teppichboden, Empfang
Stayed 1 night in Apr 2023

4/10 Poor

Ksenia

Stayed 1 night in Oct 2022

8/10 Good

Ursula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da es an der Durchgangsstrase liegt hört man die autos aber ansonsten waren wir voll zufrieden
Stayed 2 nights in Sep 2022

6/10 Okay

Tanja

Travelled with partner
Stayed 1 night in Sep 2022

8/10 Good

Jonneke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plus: prachtig uitzicht, familiekamer net tussen deur tussen 2 slaapkamers, balkon. Min: aan een weg
Stayed 1 night in Aug 2022

8/10 Good

Josiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens - und guter Service!
Stayed 4 nights in Jul 2022

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Prachtige locatie. Goed restaurant. Vriendelijk personeel. Super goede bedden. (Boxspring)
Stayed 1 night in Jul 2022

8/10 Good

yvan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Volker

Stayed 2 nights in Jun 2022

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel med gode store værelser.
Dejligt hotel med store velindrettede værelser med balkon. Vores med søudsigt. Værelseskonfort i top. God morgenmad.
Stayed 1 night in May 2022

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück und Abendessen war perfekt. Matratze sehr gute!
Stayed 1 night in May 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
Brauchte einzig eine Schlafgelegenheit für eine Nacht. Dazu ideal gelegen mit sehr freundlichem und hilfsbereitm Personal!
Stayed 1 night in Mar 2022

10/10 Excellent

Walter

Stayed 3 nights in Sep 2021