Title: Jazz Service Suites by Sanguine Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Jazz Service Suites by Sanguine Apartment with free parking, near Gurney Drive ![Interior](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/5587b77f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/266f7b5e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living room](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/c44344bc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/d5ae01d9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room dining](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/ce4c7606.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Near Gurney Drive, Jazz Service Suites by Sanguine provides everything you need. Stay connected with free in-room WiFi. 4.0 ## Popular amenities ## Room options ### Check availability for these dates Tonight [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 11 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bedrooms, free WiFi](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/cee59b33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Seaview 2 Bedroom Apartment A ### Highlights Air conditioning Kitchen 2 bedrooms Private bathroom - 2 bedrooms - Sea view - Sleeps 6 - 1 King Bed and 4 Single Beds ![2 bedrooms, free WiFi](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/cee59b33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Seaview 2 Bedroom Apartment B ### Highlights Air conditioning Kitchen 2 bedrooms Private bathroom - 2 bedrooms - Sea view - Sleeps 6 - 1 King Bed and 4 Single Beds ## You may also like Ad ![Building design](https://images.trvl-media.com/lodging/47000000/46310000/46303900/46303837/24582777.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Angsana Teluk Bahang, Penang George Town - 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Pool - Spa - Kids pool - Parking included 9.6 Exceptional 10 reviews £126 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/George-Town-Hotels-The-Millen-Penang.h903778.Hotel-Information?chkin=2025-10-14&chkout=2025-10-15&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=68cf042a-fc72-4797-b878-4065a2b5769b&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-Jazz-Service-Suites-By-Sanguine.h42508242.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-Jazz-Service-Suites-By-Sanguine.h42508242.Hotel-Information) ## About the area Tanjung Pinang, a neighbourhood in George Town, is home to Jazz Service Suites by Sanguine. KOMTAR and Penang Hill are notable landmarks, and travellers looking to shop may want to visit Gurney Drive and Gurney Plaza. Looking to enjoy an event or a game while in town? See what's happening at City Stadium or Penang International Sports Arena. [Visit our George Town travel guide](https://www.expedia.co.uk/George-Town.dx6023813) [View more Apartments in George Town](https://www.expedia.co.uk/George-Town-Apartments.d6023813-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.45825%2C100.31037&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qq5rzZpFelRhTxdi28dKq1rPgBY=) Jazz Service Suites, Jalan Seri Tanjung Pinang, George Town, Penang, 10470 ### What's nearby - Straits Quay Mall - 3 min walk - 0.2 miles - Penang Avatar Secret Garden - 14 min walk - 0.8 miles - Gurney Plaza - 3 min drive - 1.9 miles - KOMTAR - 8 min drive - 4.3 miles - Penang Hill - 17 min drive - 6.9 miles ### Getting around - Tasek Gelugor Station - 41 min drive - Penang (PEN-Penang Intl.) - 39 min drive ### Restaurants - ‪McDonald's - ‬5 min walk - ‪Jazz Feast - ‬3 min walk - ‪Cendol Pulut Sedap - ‬5 min walk - ‪Burger King - ‬4 min walk - ‪Restoran Kapitan - ‬1 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Jazz Service Suites by Sanguine Apartment with free parking, near Gurney Drive This smoke-free apartment building features free self-parking. Each apartment features a kitchen, free WiFi and a shower. Jazz Service Suites by Sanguine offers 2 accommodations with air conditioning. Accommodations all include kitchens. Bathrooms include a shower. This George Town apartment provides complimentary wireless Internet access. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/92000000/91450000/91443300/91443287/w2000h2993x0y0-b7610b28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Landmark by The Only Bnb Tanjung Bungah - Pool - Kitchen - Parking included - Free WiFi 8.0 Very good 23 reviews £33 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=91443287&PinnedHotelID=91443287&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/5000000/4360000/4350600/4350566/f21b1195.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bayview Beach Resort Batu Ferringhi - Pool - Spa - Kids pool - Waterslide 8.0 Very good 1,002 reviews £43 includes taxes & fees 23 Oct - 24 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=4350566&PinnedHotelID=4350566&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe 3 Bedroom Apartment | In-room dining](https://images.trvl-media.com/lodging/17000000/16140000/16131900/16131802/116c29da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden View Serviced Apartment Tanjung Tokong - 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24 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=32476335&PinnedHotelID=32476335&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Free WiFi ### Parking and transport - Free self parking on site ### Bedrooms - 2 bedrooms ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Lift - Smoke-free property ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 2 units ## Policies ### Check-in Check-in time starts at 3:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions There is no front desk at this property Guests must contact the property for check-in information To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Pets Pets not allowed ### Children and extra beds Children are welcome ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MYR 2.00 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Jazz Service Suites by Sanguine Apartment Jazz Service Suites by Sanguine George Town Jazz Service Suites by Sanguine Apartment George Town ## Frequently asked questions ### Is Jazz Service Suites by Sanguine pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Jazz Service Suites by Sanguine? > Self-parking is free at this property. ### What time is check-in at Jazz Service Suites by Sanguine? > Check-in begins at 3:00 PM. ### What time is check-out at Jazz Service Suites by Sanguine? > Checkout is at noon. ### Where is Jazz Service Suites by Sanguine located? > Located in Tanjung Pinang, this apartment building is within a 15-minute walk of Straits Quay Mall and Penang Avatar Secret Garden. Tanjung Bungah Market and Gurney Drive are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Jazz Service Suites by Sanguine Reviews 4.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 1 8 - Good 1 6 - Okay 2 4 - Poor 0 2 - Terrible 8 ### 4.4/10 Cleanliness ### 2.0/10 Staff & service ### 5.0/10 Amenities ### 4.8/10 Property conditions & facilities ### 5.4/10 Eco-friendliness ### 6/10 Okay #### SEK KIANG 13 May 2025 Liked: Cleanliness No toilet roll and no utensils, ##### SEK KIANG Stayed 4 nights in May 2025 ### 2/10 Terrible #### Verified traveller 23 Jan 2025 Disliked: Cleanliness, room comfort, communication Terrible operator and unit to stay ##### Verified traveller Stayed 1 night in Jan 2025 ### 2/10 Terrible #### Verified traveller 7 Jan 2025 Disliked: Cleanliness, room comfort, communication #### Disappointing experience No information was given on check-in despite numerous attempts at contacting them. Refused to refund. Very bad experience. ##### Verified traveller Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Dennis 14 Feb 2025 Disliked: Cleanliness, communication #### A terrible property in Penang We were sent to a 1 bedroom apartment instead of 2 as originally booked for first 3 nights as the excuse was that it needed repairs. However, we met the family checking out when we were checking in on the checkin day.. Although the cleaner did a good job tiding the apartment, there was mound and ceiling leak strains . The air conditioner in the 2nd room did not work and the drainage was very slow. There were only 4 dining chairs and 4 sets of cutlery and crockery in the apartment and the apartment was advertised for 6 people. It was almost impossible to contact the owner/agent who does not return calls. . On the last day, we wanted a late CHC,out but was asked to pay RM50. I refused. I am attaching the WhatsApp. Hotel.com should not accept renters like these with multitudes of bad reviews ![Mould and leak ceiling](https://a.travel-assets.com/ugc/hotel-reviews/801E4B05DA6BB634717E2C497382B758F739D1D31739522069770.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![WhatsApp conversation ](https://a.travel-assets.com/ugc/hotel-reviews/703734B8CFB110AFA0194C9C53920B0C4E22E5311739522076434.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![WhatsApp conversation](https://a.travel-assets.com/ugc/hotel-reviews/50ED124AFEED5DE86CA79CD08AAE6A12372F9B7C1739522075822.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Moule on ceiling](https://a.travel-assets.com/ugc/hotel-reviews/820F900D90C31F260BCDD67BCFE7C048335C45AB1739522386271.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dennis Stayed 12 nights in Jan 2025 ### 2/10 Terrible #### Chris 22 Dec 2024 Disliked: Communication Disastrous First-Time Expedia Experience - Booking Cancelled Last Minute. I recently booked this property for 6 guests through Expedia just 3-4 days in advance. Upon arrival, the property owner abruptly cancelled my reservation, stating they did not have a unit that could accommodate our group. The owner was incredibly rude and unhelpful, offering no alternative solutions or apologies for the inconvenience. They simply instructed us to find other accommodations ourselves and promised a full refund, but no refund has been processed yet. Despite escalating the issue to Expedia and awaiting a response from their higher management, the situation remains unresolved. This experience has left me extremely disappointed and frustrated. I hope Expedia able to compensate for the negligence of their property partners that have caused significant disruption to my travel plan. ##### Chris Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Verified traveller 27 Jun 2024 Disliked: Cleanliness, room comfort, communication The apartment is a good size and has a partial sea view. That’s the good part! The checkin was difficult as we didn’t receive checkin instructions and when we contacted the host he couldn’t find our booking! We were fortunate to have acquired a local SIM card otherwise we would not have been able to communicate. The lobby has no WiFi. The property description said toilet paper and shampoo and hand soap were provided but they weren’t. The cooktop doesn’t work. There was no dish detergent to do the washing up. There was a washing machine but no laundry detergent. The main bathroom had a large occurrence of black mold on the ceiling creating a terrible odor which made it unbearable to use the adjoining bedroom and that bathroom. The other bathroom also had mold but not as bad. When we raised these issues with the host he did nothing and only promised to deliver the toilet paper and soap etc after numerous messages. Despite his assurances he did not deliver the items until 9pm on the evening before our checkout by which time we had gone to bed!! And this was only after we had complained to our booking platform and he had to obviously answer to them. I have never encountered a more unreliable and unresponsive host and would not recommend this property at any price. ##### Verified traveller Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### CHEEYONG 17 Feb 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication \[1 - Deception\] With my online rental conditions are seriously inconsistent with the use of said Upgrade 3 rooms in the accommodation unit, has not told us is a different neighborhood different buildings. The actual unit room for me is booked next to the community of miscellaneous residential neighborhoods, the local people are well aware of the two neighborhoods grade completely different levels. -Booking Hotel: Jazz Service Suites by Sanguine -Actual room given to me: i-Santorini \*Through other residents of that floor of Santorini, I learned that the local unit that rented my accommodation was less than half of the price that I paid, which is a very serious crime of deception! \[2-Agent Attitude\] As the check-in is the Chinese New Year's Eve afternoon, myself is to give the maximum understanding to the agent. However, according to the booking information sent by Expedia can not be contacted, called many times, the result of the need for local family members to use WhatsApp to contact. And many more agent problems I stopped here due to not enough space here. \[3- Full of small cockroaches! 1) The number of cockroaches in the unit was simply disgusting and chilling! The small ones were the size of a sesame seed and the big ones were the size of two peanuts. Some of the cockroaches got into my backpack, and I saw small cockroaches coming out of my backpack when I was traveling in my friend's car. I apologized to my friend and paid him MYR500 for washing and disinfecting. ##### CHEEYONG Stayed 4 nights in Feb 2024 ### 2/10 Terrible #### Carl 12 Aug 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication Check-in was horrible. I had to text someone to get the mailbox code to retrieve the key. My room was not in the building I booked. It was in a building 500 meters away. I had to wander around asking for help to find the building. I eventually found it. The aircon was not functioning. No hot water. Clothes washer was broken. No ceiling fan in the bedroom, only wires hanging. Only two threadbare dirty towels available. I will never come back. ##### Carl Stayed 3 nights in Aug 2024 ### 6/10 Okay #### MF 12 Apr 2024 ##### MF Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Verified traveller 22 Jan 2024 Liked: Cleanliness, room comfort, communication ##### Verified traveller Stayed 1 night in Jan 2024 ### 8/10 Good #### ATSUMI 10 Apr 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication 近くのスーパーまで歩いて行けるのでとても便利です。 セキュリティの人も親切でした!英語が通じない人もいますが、みなさん優しい! ##### ATSUMI Stayed 4 nights in Mar 2023 ### 2/10 Terrible #### Teik Wai 3 Feb 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### CANCEL UPON ARRIVAL - DO NOT BOOK HERE! Upon checking in at 11pm with my young children, I was told to call the agent. The agent then told me there is NO UNIT for me to stay in even though I fully paid for the suite via hotels.com. The agent then told me nothing much he can do as there are no more rooms available. He hung up the phone on me and when I called back, he told me that there are no more rooms no matter how hard I try. He then offer me somewhere else which I do not know what place is that. He then offer no apologies except emphasizing that he will refund me. IT WAS 11pm at night and I HAVE NO ROOMS!! I had to scramble for another hotel in the middle of the night. With irresponsible agent and place like this, I will no longer trust this site anymore. ##### Teik Wai Stayed 2 nights in Jan 2020 ## Expedia's Latest Trends ### Hotels > [Shangri-La Rasa Sayang, Penang](https://www.expedia.co.uk/George-Town-Hotels-Shangri-La-Rasa-Sayang.h878.Hotel-Information) > > [Novotel Singapore on Kitchener](https://www.expedia.co.uk/Singapore-Hotels-Novotel-Singapore-On-Kitchener.h906127.Hotel-Information) > > [Hotels in Bol](https://www.expedia.co.uk/Bol-Hotels.d739.Travel-Guide-Hotels) > > [Hotels in Rickmansworth](https://www.expedia.co.uk/Rickmansworth-Hotels.d6025666.Travel-Guide-Hotels) > > [Shangri-La Golden Sands, Penang](https://www.expedia.co.uk/George-Town-Hotels-Shangri-La-Golden-Sands.h7808.Hotel-Information) > > [Miracle Resort Hotel - All Inclusive](https://www.expedia.co.uk/Antalya-Hotels-Miracle-Resort-Hotel-All-Inclusive.h6571692.Hotel-Information) > > [Hard Rock Hotel Penang](https://www.expedia.co.uk/George-Town-Hotels-Hard-Rock-Hotel-Penang.h2784421.Hotel-Information) > > [Hotels with Entertainment in North Yorkshire](https://www.expedia.co.uk/Destinations-In-North-Yorkshire-Hotel-With-Entertainment.0-0-d6046226-thotelwithentertainment.Hotel-Filter-Destinations) > > [Bayview Beach Resort](https://www.expedia.co.uk/George-Town-Hotels-Bayview-Beach-Resort.h4350566.Hotel-Information) > > [Angsana Teluk Bahang, Penang](https://www.expedia.co.uk/George-Town-Hotels-Angsana-Teluk-Bahang.h46303837.Hotel-Information) > > [TravelodgeUK Hotels in Dorchester](https://www.expedia.co.uk/Dorchester-Hotels-Travelodge-UK.0-0-d182509--bTravelodgeUK.Travel-Guide-Filter-Hotels) > > [Hotels near St. James' Park](https://www.expedia.co.uk/St-James-Park-Hotels.0-l6079501-0.Travel-Guide-Filter-Hotels) > > [Grupotel Las Pitas](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-TUI-BLUE-Las-Pitas.h32602854.Hotel-Information) > > [Poseidon Hotel - Adults Only](https://www.expedia.co.uk/Marmaris-Hotels-Poseidon-Hotel-Adults-Only.h11645418.Hotel-Information) > > [Mulia Resort](https://www.expedia.co.uk/Nusa-Dua-Hotels-Mulia-Resort.h5562882.Hotel-Information) > > [PARKROYAL Penang Resort](https://www.expedia.co.uk/George-Town-Hotels-PARKROYAL-Penang-Resort.h1078907.Hotel-Information) > > [All-Inclusive Hotels in Kos](https://www.expedia.co.uk/Kos-Hotels-All-Inclusive-Hotel.0-0-d1804-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Bentley Holiday Apartments - West One](https://www.expedia.co.uk/Gibraltar-Hotels-Westone-Luxury-Self-Catered-Apartments.h27595694.Hotel-Information) > > [InterContinental Johannesburg O.R Tambo Airport by IHG](https://www.expedia.co.uk/Johannesburg-Hotels-InterContinental-Johannesburg-OR-Tambo-Airport.h664568.Hotel-Information) ### Flights > [Flights from Southampton (SOU) to Edinburgh (EDI)](https://www.expedia.co.uk/lp/flights/sou/edi/southampton-to-edinburgh) > > [Flights from London (LHR) to Delhi (DEL)](https://www.expedia.co.uk/lp/flights/lhr/del/london-to-delhi) > > [Flights from London (LHR) to La Mercy (DUR)](https://www.expedia.co.uk/lp/flights/lhr/dur/london-to-durban) > > [Flights from London (LHR) to Bora Bora (BOB)](https://www.expedia.co.uk/lp/flights/lhr/bob/london-to-bora-bora) ### Cars > [Enterprise Car Rentals In Welwyn Garden City](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Welwyn-Garden-City.d5467-c15.Car-Rental-Guide-Suppliers) ### Activities > [Things to do in Blandford Forum](https://www.expedia.co.uk/Things-To-Do-In-Blandford-Forum.d10300.Travel-Guide-Activities) ### Packages > [Pakistan Holidays](https://www.expedia.co.uk/Pakistan.d140.Holidays-City-Breaks) > > [France](https://www.expedia.co.uk/lp/theme-holidays/ski-holidays/59/France) ### General > [Visit Lake Mälaren](https://www.expedia.co.uk/Lake-Malaren.dx6052762)