Room, 2 Queen Beds | Desk, laptop workspace, blackout curtains, iron/ironing board
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Reviews of Tru By Hilton Gaylord, MI

2.5 out of 5
Tru By Hilton Gaylord, MI
1048 WEST MAIN STREET, Gaylord, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 256 reviews" "
Rating 8 - Good. 60 out of 256 reviews" "
Rating 6 - Okay. 23 out of 256 reviews" "
Rating 4 - Poor. 7 out of 256 reviews" "
Rating 2 - Terrible. 10 out of 256 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

CRAIG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was new and clean. The rooms were large and modern. Would recommend staying at this location.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy access to the workout room and the pool table in the lobby. And the pancakes!
Stayed 1 night in Mar 2024

8/10 Good

Colleen, sault ste marie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, the rooms are comfortable, the staff was very friendly. The only thing to be aware of is it’s $75.00 for your pet, they are considered pet friendly. That is the highest I’ve ever paid traveling with my pet.
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious rooms
Stayed 1 night in Mar 2024

10/10 Excellent

kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Tru when we come up to Gaylord to ski. Has a great gathering area in the lobby with TVs, games, pool table and lost of after hours snack options to purchase. Our family had a great time. Its so close to everything as well and cant bewt the price.
Stayed 2 nights in Mar 2024

8/10 Good

David

Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Trevor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Maybe few more options for breakfast as pancake machine was hit or miss.
Stayed 2 nights in Feb 2024

6/10 Okay

Stephanie

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property was nice, and the staff was friendly. However, the room was not cleaned properly as there was still trash in one on the bins and the shower was dirty with hair in the drain.
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Mira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room. I would definitely stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Giana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kyle

Travelled with family
Nice easy access to food, highway. Not far from Boyne where we skied.
Stayed 3 nights in Jan 2024

4/10 Poor

Valerie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The noise on our floor was horrible. We heard the people above us stomping around ALL NIGHT. Would not stay here again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gerald

Stayed 1 night in Jan 2024

10/10 Excellent

Gerald

Stayed 1 night in Jan 2024

10/10 Excellent

Gerald

Stayed 2 nights in Jan 2024

10/10 Excellent

Andrew

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean nice place to stay. Would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Iven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!!! Gets an “A” plus!!
I was immediately created with a smile and a hello!!! The staff that I encountered was kind and considerate. The lobby was very clean, as was my room. I would suggest that during the winter they offer one additional blanket, for the bed. However, I say that only in a constructive way. The “continental breakfast” was amazing, hot and delicious. Lots of options for your tastes. I was actually very shocked. Those breakfast offers at other places are a complete joke! Tru, Gaylord Michigan has it dialed in. Oh did I mention the place was clean??!!!! lol! Great job and I will stay there again for my next business trip.
Stayed 2 nights in Dec 2023

10/10 Excellent

Denise, Lively

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great affordable hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Khuchitbaatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was excellent. The lady at the check was extremely nice she work very hard to get me checked in early so I could go to work.
Stayed 1 night in Dec 2023

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here. The rooms are small but clean & comfortable. The breakfast is by far the best we have come across in our travels
Stayed 1 night in Dec 2023

2/10 Terrible

Melissa, Gaylord

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The heater/air system kept making loud clicking noise all night long … got no sleep. Have stayed here many times and we love it but very disappointed with this time
Stayed 1 night in Dec 2023

10/10 Excellent

Michael, Caledonia

Stayed 1 night in Dec 2023

8/10 Good

Jason, alpena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay, only complaints were no in room microwave and the room doors were very loud when closing from other rooms.
Stayed 3 nights in Dec 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Esther

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and we would use it again when going to the area to see our son and family
Stayed 2 nights in Nov 2023

6/10 Okay

Gary

Ok
Stayed 1 night in Nov 2023

8/10 Good

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we were only there for a few hours. It was a very nice place. Could here the people above us making a lot of noise, I am a light sleeper. It was clean, my husband tried the breakfast, granted we were close to the ending time but things we not very tasty, he said.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at Tru! My room was clean, the staff was friendly, and the location is great. Right off the highway so you do hear some highway noise but that is to be expected. Breakfast was good and the bed was comfortable. I would definitely stay here again!
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!
Really nice, really clean! Only thing I didn’t care for was having to go to the lobby for coffee in the morning! Suggest coffee maker in room!
Stayed 1 night in Nov 2023

10/10 Excellent

Clifford

Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were only staying for 1 night but would definitely stay here again for future visits.
Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Only complaint I have was the pool water was ice cold and that was a big reason for our trip was for our 7 yr old to swim. But we were told at check in that it was being worked on. Nothing you can do with mechanical failures. Otherwise fantastic place to stay. Clean spacious room with a great price
Stayed 2 nights in Oct 2023