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Reviews of MainStay Suites

2.5 out of 5
MainStay Suites
831 West Main Street, Building B, Gaylord, MI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 68 out of 83 reviews" "
Rating 8 - Good. 10 out of 83 reviews" "
Rating 6 - Okay. 3 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mangesh

Liked: Cleanliness, staff & service, property conditions & facilities
New, clean & specious.
Stayed 1 night in Mar 2024
Response from Mainstay Suites Family on 1 May 2024
Thank you for choosing MainStay Suites Gaylord for your most recent stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. It's always nice to hear we were able to provide a comfortable and clean place to stay with friendly service. Thank you again for sharing your experience, we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Caprice

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicolaie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Perry, Lake George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Nicolaie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW! Book it!
Let me start by saying, WOW! What a great experience I had. Just stayed one night 1/7/24. Service was great, amenities were outstanding (pool, outside hot tub, WiFi). The continental breakfast was out of this world! Make your own waffles and pancakes, and every single item needed was available. Price was very affordable. Room cleanliness was awesome. Efficiencies in the room even for one night was a game changer. Can’t think of anything bad to say!
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great for pet owners. Our room was on the first floor and it was right beside the side door. It was so convenient for taking our dog out for bathroom break and there was lots of area for a dog to walk and go to the bathroom. They provided potty bags at a post right outside by the grass. The room was clean and there were high ceilings so the room felt big. Our king size bed was comfortable. And the pull out sofa wasn’t too comfy but it was enough for our kid. There was microwave, stove top and a big fridge in the room so it was very convenient for cooking. Breakfast was also amazing. Very fresh with lots of variety. We stayed this hotel for skiing at the Boyne Mountain and it was fine about 20mins away. It is well worth the price. Highly recommend!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Taylor

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Toshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing. Super clean and affordable. Definitely stay again
Stayed 1 night in Nov 2023
Response from -The Comfort Inn & Suites/MainStay Suites Family on 28 Nov 2023
Thank you for choosing MainStay Suites Gaylord for your most recent stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. It's always nice to hear we were able to provide a comfortable and clean place to stay with friendly service and an amazing Hot Breakfast! Thank you again for sharing your experience, we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, Excellent - Stay here in Gaylord
If I could click on 10 stars I would. The staff, the cleanliness, the appearance, the breakfast and the cost, all excellent. I will be staying here again and recommend to any of my friends going north.
Stayed 2 nights in Nov 2023
Response from -The Comfort Inn & Suites/MainStay Suites Family on 28 Nov 2023
We are thrilled to hear how amazing of an experience you had at our hotel! It's always so nice to hear we were able to provide a comfortable and clean place to stay with world class service. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services so we may continue to provide an exceptional experience to all of our guests! Thank you again for sharing your experience, we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
The only thing I didn’t like was that it was like a bar in the lobby last night. There were 30 plus people in the lobby drinking and being very loud for hours on end. Not something you like to see when you have two little ones Made me feel uneasy honestly.
Stayed 2 nights in Nov 2023
Response from -The Comfort Inn & Suites/MainStay Suites Family on 28 Nov 2023
Thank you for choosing MainStay Suites Gaylord for your most recent stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. It's always nice to hear we were able to provide a comfortable and clean place to stay with friendly service. We're sorry to hear your stay was dampened by some of our other guests in our lobby and us not doing a great job mitigating the noise/ making you feel comfortable. Thank you again for sharing your experience, we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Steve

Travelled with partner
Liked: Property conditions & facilities
The kitchenette was a very nice touch. The room appeared to be very clean, however due to the pets that had previously been through the room, my wife coughed our entire stay. I felt sorry for the neighbors. Its too bad people dont rank higher than an animal in the world we live in. Clean, but I'll go across the ex-way to the hotels where the animals aren't allowed next time
Stayed 2 nights in Nov 2023
Response from Collin Wilson, General Manager on 28 Nov 2023
Thank you for choosing MainStay Suites Gaylord for your most recent stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We're sorry to hear your wife had been coughing during your stay with us. We are a Pet Friendly Hotel and only reserve our guests with pets into our specific first floor/pet friendly rooms to ensure we are able to clean them even more diligently than our standard rooms. We value each and every one of our guests including our many guests who are able to stay at a top-ranked hotel with their furry friend. We proudly donate 10% of our annual pet fees to our local animal shelter amounting to 2,500 in 2022.Thank you again for sharing your experience, we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!
Everything about our stay was wonderful! The room was spotless, spacious, and the bed was comfy. The outdoor hot tub was awesome!! We didn’t use the pool, but it looked clean and we learned when we checked in that the pool is open 24 hours, and is adult only after 11pm. The breakfast was fresh and there was a great selection, and the clerk that checked us in was professional, knowledgeable and super friendly. Seriously one of the nicest budget friendly hotels we’ve ever staying in. We can’t wait to go back and enjoy this hotel again in the near future!
Stayed 1 night in Nov 2023

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

maureen, Macomb

Travelled with partner
Liked: Amenities
The staff was awesome! The rooms were clean and well equipped! Breakfast was also very good! No complaints at all! Very comfortable room s. It was raining the day of check out, so we hung out in the room for a while. Felt like we were at home!
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Gaylord
Great experience. This hotel is in great condition. The hotel is very clean and the staff are very professional and friendly. Highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Renata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
The woman at the front desk (and I’m so sad I didn’t catch her name) was extremely nice and made sure me and my friends had an excellent girl’s weekend!
Stayed 1 night in Oct 2023

10/10 Excellent

BLANCA

Travelled with family
Travel soccer road trip
The manager was the nicest peraon in the world. He was there in the moring during breakfast and talkes with everyone
Stayed 1 night in Oct 2023

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff, very accommodating and kind. Close to grocery store and restaurants. I would definitely stay here on my next business trip to Gaylord.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bridget

Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth, Naples

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - loved the full frig and decent free breakfast everyday. Staff was nice and helpful. There were some things in the room that were dinged but it was clean. Fluffier towels would be nice. Happy with the stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sharon

Stayed 2 nights in Oct 2023

10/10 Excellent

Bana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how is very clean. Also the staff is very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Nicole

Stayed 1 night in Oct 2023

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maria Teresita, Ny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room, great staff
Stayed 1 night in Aug 2023

10/10 Excellent

Irene Methodist, Wesleyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Finding the motel took some doing. It is tucked in behind another motel, right near the expressway. There was no noise traffic through the night. We would stay there again. The breakfast was good, and there was a Starbucks inside the grocery store near by for those who like stronger coffee.
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
World class 👍
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property!
This property is super clean. The staff is very friendly and it’s a very modern hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful. Super clean room with kitchenette. Indoor Pool and Outside Hot Tub area were very inviting. Entire staff was friendly. Breakfast had many choices. Overall, one of the nicest hotels I have ever stayed in.
Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Faraz

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady was very helpful
Stayed 1 night in Sep 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service, room comfort
Worst Hotel Experience EVER!
I pulled up to the hotel and walked inside to check in at 5:50 pm, tired and exhausted with a wife and teenager who were just as exhausted. We had been up since 6 am, sightseeing and driving for more than 9 hours. When the hotel associate said our room wasnt ready l cant print here what l wanted to say or how l felt. Our check in was 4 pm and l was told it was going to be another 15 or 20 minute wait. I walked out and got into the car and drove another 3 1/2 hours home, that should tell you how pissed off the 3 of us were. If l get charged nearly $200 there will be jihad! I fully expect a 100% refund as that was totally unacceptable for a room not to be ready and to be two hours late being ready. Will not ever be back. Nightmare.
Stayed 1 night in Sep 2023

8/10 Good

Cheryl

Travelled with partner
Great facility- clean and fresh smelling!
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable room. Great breakfast, hospitality was great. We would definitely stay there again. Water pressure could have been better, but not a deal breaker. Will recommend to others
Stayed 1 night in Sep 2023

8/10 Good

karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
vacation
Stayed 1 night in Sep 2023

10/10 Excellent

archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Loved the pool and hot tub. Excellent! Would stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This is a beautiful hotel in excellent condiiton and in a convenient location. It seemed like it was new. The breakfast is much better than the usual continental breakfast that you get at most hotels. The staff was very friendly. We were there for a trip to Mackinaw Island, which is about an hour away, and we liked it so much we extended our stay by a day. I also recommend the German Restaurant which is right down the road in the Alpine area of Gaylord.
Stayed 1 night in Sep 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely wonderful spot, very new condition. great restaurants in the area
Stayed 1 night in Sep 2023

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place nice pool and hot tub everything was clean and in tip top shape. We would go back again.
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Narendran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Busy hotel, However staff worked diligently and politely to take care of everyone. Room was very clean. Hot tub was out on a little patio and was amazing!!!
Stayed 1 night in Sep 2023