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Reviews of TownePlace Suites Garden City

2.5 out of 5
TownePlace Suites Garden City
3510 E Kansas Ave, Garden City, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 113 reviews" "
Rating 8 - Good. 27 out of 113 reviews" "
Rating 6 - Okay. 17 out of 113 reviews" "
Rating 4 - Poor. 1 out of 113 reviews" "
Rating 2 - Terrible. 3 out of 113 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Overcharged for unwanted room with no working TVs
I was set up in a one bedroom suite for the first night and charged $239 before taxes. There were two tv's in the room and neither one worked. When the front desk was asked about the tv's they said their maintenance guy would be there in 2 days (not helpful). I was still charged the full price and when I went to change rooms the next day, I was stuck back in the same suite, with no working tv's. The front desk staff was very friendly but not able to help much or get someone who could help find a solution to the problems. The room was mostly clean which was good.
Stayed 3 nights in Jan 2024

8/10 Good

Nicole

Liked: Property conditions & facilities
Kinda small room, but clean and comfy
Stayed 1 night in Dec 2023

8/10 Good

Kimberly, Garden City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Charles

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The general condition of the property was poor Price to high for shape it’s in
Stayed 1 night in Jul 2023

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
$200 a night for a room that was spacious, had decent amenities, but was in bad need of a refurbishment. Paint, wall coverings and furniture were beat up. And carpet was torn and or wet in spots. Staff was friendly and would have asked for a different room but none were available that fit needs of our party.
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023

10/10 Excellent

Richard, Walsenburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and quiet. Everything I needed for the evening.
Stayed 1 night in Jul 2023

10/10 Excellent

Miranda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Jun 2023

6/10 Okay

Johann

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Insects in the room. Bathroom door not closing
Stayed 1 night in Jun 2023

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, room comfort
Good enough
The accommodations were what I needed for my family of 5. The property itself is on the decline. There are many areas that are starting to look tired, dilapidated, and in need of maintenance.
Stayed 1 night in May 2023

6/10 Okay

Robbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average room
Stayed for a hospital visit in town. Room was good enough. Staff was friendly.
Stayed 1 night in May 2023

10/10 Excellent

Layne

Stayed 1 night in May 2023

4/10 Poor

Shabana

Stayed 3 nights in Apr 2023

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Billy

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

THOMAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
Stayed 2 nights in Nov 2022

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable rooms, plenty of parking & nice breakfast. Clerks very nice
Stayed 1 night in Oct 2022

10/10 Excellent

Shawna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off the interstate with food options close by. This place had the best free breakfast I've ever had at a hotel! We would definitely stay here again.
Stayed 1 night in Sep 2022

10/10 Excellent

Jill

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick and easy check-in, and the parking area was what we needed to accommodate the enclosed trailer we were pulling.
Stayed 1 night in May 2022

10/10 Excellent

David

Stayed 1 night in May 2022

10/10 Excellent

KARODY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they would put teabags in the room. However, the clerk offered me some to take up.
Stayed 1 night in Apr 2022

6/10 Okay

Cynthia

Travelled with family
Liked: Room comfort
Could have been better!
Checked in just fine. Got to the room they assigned and it was under construction. Went back downstairs and the young man apologized and got us to a different room. The second room was fairly clean until we went to make out the extra bed. Sheets were filthy. The front desk apologized again and got us a clean set. The hallway had a very strong, weird aroma. Thankfully it did not continue to the room. Went downstairs to eat breakfast at 8:45 with a 10:00 stop time. Absolutely everything was out. My husband had to ask them to restock. It wasn’t the worst hotel we have ever stayed at. Just expecting a higher standard for a Marriott.
Stayed 1 night in Apr 2022

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The full fridge and cooking area, although I didn't use, was unexpected and a great bonus! The room was well equipped, clean, and the bed comfortable. I would definitely stay here again!
Stayed 1 night in Mar 2022

10/10 Excellent

Douglas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and comfortable nice spacious are loved how much storage room it had
Stayed 1 night in Jul 2021

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect
This was a very comfortable stay at the quiet edge of a retail center. Beds & pillows (firm & soft) comfy, shower comfy, room modern, spacious, and efficient. Loved the access to stream video on the TV (Netflix, Prime, Showtime, HBO, etc.) and the front desk was helpful, even loaning us board games when bad weather extended our stay. There was a small housekeeping issue--previous guest's trash was not emptied and I could not tell if dishes in dishwasher were clean or dirty. But the room and bath appeared perfectly clean. Breakfast was identical each day of my 5-day stay: cheese omelette, sausage, biscuits and gravy, yogurt, boiled eggs, cereal and carbs. A little variety would have been nice, but still nothing to complain about. They have a tiny outdoor pool, not open in December. But this made for a quiet stay as families with children no doubt booked the noisy hotels with indoor pools. (I've stayed in the one with the waterpark next door and there were kids all over. I think they had a slumber party in the hotel room across from mine. Ughhh!) I have a friend in town and I will likely stay here again.
Stayed 3 nights in Dec 2021

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Door was a bit hard to open, but the hotel was amazing clean smelt very fresh throughout the hotel. Breakfast was ok
Stayed 1 night in Nov 2021

6/10 Okay

Roena

Stayed 1 night in Oct 2021

10/10 Excellent

David

Stayed 1 night in Sep 2021

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. It was, however, quite noisy in the morning, it may have been the cleaners. I was hoping to sleep in and was awoken by a loud knock around 9am. Otherwise this was a great hotel!
Stayed 1 night in Sep 2021

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Garden City. The rooms are nice and more like home than a hotel. They have a couch and TV so you not stuck sitting in bed to watch TV. Overall
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how great the service was during the day and at night! The only thing that wasn’t pleasing was the fact that the refrigerator didn’t work at all while we were there. Other than that everything was outstanding!
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and serves hot breakfast much to our joy!
Stayed 1 night in Jun 2021

6/10 Okay

Annette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Apr 2021

8/10 Good

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Ok
Refrigerator had food in it still. But room was clean and bed was comfy.
Stayed 1 night in Apr 2021

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2021

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect suites
Awesome suites the family love it
Stayed 1 night in Feb 2021

8/10 Good

Peggy

Stayed 2 nights in Dec 2020

6/10 Okay

Lisa

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Covid surge, no masks, unsecured WiFi
Let me start by saying I travel quite a bit and understand that some places are nicer than others. I want a clean comfortable bed and a bit of quiet. A few things about this Garden City hotel: 1- Finney Cty, the surrounding areas, the state of Kansas and Garden City is in the middle of a surge of Covid. I’m here working at St Catherine’s because of it. No masks. Every single guest was walking around without a mask some coughing all over the place.No one asked them to mask up. 2-WiFi/internet is open and unsecured, which means I couldn’t log on to the university where I am taking classes nor the hospital EMR Epic. Even on my phone I had to turn off WiFi and use data just to browse. There was no password available. 3-The parking lot is rutted with pot holes. You might get a flat it’s so bad. 4-the last straw was I work at night and while I understand complete silence during the day is impossible and unreasonable, having construction workers outside my window on a cherry picker working on the room above mine from the outside with drills, hammers and what sounded like a jack hammer was too much. So I made arrangements somewhere else. I’m now staying down the street at Best Western and already it’s better. I still can’t believe the Marriott allows this to happen at one of their hotels
Stayed 8 nights in Oct 2020

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Front desk was friendly and fast. Rooms were clean. Overall a good place to stay
Stayed 1 night in Aug 2020

10/10 Excellent

Ab, Kansas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel! Location & cleanliness! We went for a wedding and made it a weekend getaway & this hotel was perfect
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as usual
Stayed 2 nights in Aug 2020

10/10 Excellent

Lorie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoyable. Clean hotel with some minor issues that are tended to when brought to their attention. One of many stays. They are always full
Stayed 1 night in Jul 2020

6/10 Okay

David

Business traveller
Liked: Staff & service, property conditions & facilities
Pillows in bed were super uncomfortable. My neck is still messed up a week later. Breakfast is just meh. The staff is nice though. For the room I was in to be called a “suite” is a bit of a stretch. It was more just like one room and not that comfortable.
Stayed 5 nights in Jan 2020

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020