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Reviews of AmericInn by Wyndham Garden City

2 out of 5
AmericInn by Wyndham Garden City
3020 E Kansas Ave, Garden City, KS

Reviews

7.6

Good

Rating 10 - Excellent. 274 out of 755 reviews" "
Rating 8 - Good. 244 out of 755 reviews" "
Rating 6 - Okay. 103 out of 755 reviews" "
Rating 4 - Poor. 74 out of 755 reviews" "
Rating 2 - Terrible. 60 out of 755 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

kathy

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I booked this property some time ago. Passing thru to my final destination and chose it because of the great reviews. The pool and hot tub are closed because they can’t keep them heated. There is major renovation going on so at checkin we were informed that we may want to reconsider the 3rd floor because the roofers start early tomorrow morning. The room we are in has holes in the wall because all pictures have been removed. The parking lot is in disrepair with large pot holes going in or out either way. And, in the near future it will become a Holiday Inn Express! We should have been informed at booking (or after) that this was going on so we could have made other plans for a more suitable property. We drove eight hours today, and have another seven tomorrow. This is not a property where we can get a good nights rest! On the plus side, even though pictures are missing and holes are in the wall where they were; even though the carpeting is patched and buckled; the bedding is comfortable and clean. Bathroom is clean too. Daniella at the front desk was helpful, professional, and pleasant. I am hoping that Wyndham will see this review and compensate us for this terrible experience in one of their properties!
Stayed 1 night in May 2024

10/10 Excellent

Steve

Stayed 2 nights in Apr 2024

6/10 Okay

Freeman

Starting to decline a bit. May just be the management.
Stayed 1 night in Apr 2024

4/10 Poor

Robert, Santa Fe

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The conditions makes me wonder why Expedia carries this property, and we will reconsider future stays with that in mind. Pool is closed and has been a long while (per staff). That was a primary reason for us to stay there. Many broken things; the staff reports the owner won't fix til the future remodel (of unknown date) is done. Rooms are ample sized, but our heater and A/C did not work. And no maintenance man came in to check or fix as requested; (we saw about 15 other unrepaired entries on the list from our date from other guests). About 15 small holes in our wall where pictures/mirror had been removed and not replaced. Lots of scrapes on furniture and damaged paint areas on walls and shower, (which was painted over white. "Breakfast" pretty basic, but no decaf coffee or tea, which we have never experienced in any stay anywhere. 1 bar of soap in the bath to move between sink and shower. (Shower had good pressure/flow). Hall carpet stained and should be replaced. Hall lights are buzzing with old time ballasts. No room service even though requested. Dirty, unattractive entry door area. Ice cream melted in room frig from previous guest and frozen and left there.
Stayed 2 nights in Apr 2024

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked outdated. The hot tub that was advertised did not work. The refrigerator in our room did not work. We were given two other rooms when we asked for a working refrigerator. Both of those rooms were completely missing the refrigerators. The staff was not helpful in taking care of this. We left and booked another hotel.
Stayed 1 night in Apr 2024

6/10 Okay

Tom

Travelled with partner
Liked: Property conditions & facilities
I would consider this an okay $100 hotel. Our room had peeling paint around the window and A/C unit and the bathroom floor corners had some crud in them that could stand to be removed. Otherwise no complaints.
Stayed 1 night in Apr 2024

10/10 Excellent

Selene, LAWRENCE

Travelled with partner
Liked: Cleanliness, amenities
Hotel was clean, and located in great location…staff could have been friendlier. Also our room didn’t have any trash cans other than 1 in restroom.
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Stayed 2 nights in Apr 2024

4/10 Poor

Deandra

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Chose this location for the pool and the hot tube and when we got her the pool was under maintenance. The hotel is very dated and the room had holes everywhere. We would have definitely chose a more cheaper place especially since we weren’t getting the pool and hot tub.
Stayed 1 night in Apr 2024

4/10 Poor

Susan

Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Hugely overpriced I brought two dogs as it was pet friendly I booked and paid by Expedia When I arrived they told me they were sold out Anyhow they finally found a room at the very far end of the corridor I’d driven 500 miles and was exhausted No help with luggage as I struggled to get to the room I asked for water but they didn’t have any. How can you run a hotel without even water for guests?? I then discovered no coffee machines in the rooms. They seemed shocked I would even expect one. Very mediocre place and I paid over $190 to stay one night I would not stay there or in this group of hotels ever again
Stayed 1 night in Apr 2024

2/10 Terrible

Delbert

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Parking lot was full of trash. The room i booked, had no remote for the tv, the hot tub was out of service and tge covers for the hot tub plumbing was laying on my floor when i entered my room. Out of 5 lights in my room, only 2 worked. The shower had a hose fir a spray shower heaf that was broken and someone put a plastic bag on it to keep it from spraying all over the bathroom, rather than replace it properly. The hotel needs a very serious maintenence team to fix the place. The girl on duty had a bad attitude when i asked for a tv remote for my room, because there was not one in my room.
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
We had 2 queen beds and the top sheet on one bed had a couple soda stains on it. My sister and I thought it was clean, just when she pulled the bedding back here were these 3-4 big stains. The brown foot runner on my bed had white stains on it. There were also food stains on the floor which needed a good shampoo.
Stayed 1 night in Mar 2024

4/10 Poor

Rilee

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pool was closed and jacuzzi tubs are unhooked as well
Stayed 1 night in Mar 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had read bad reviews after it was too late to cancel and were concerned. The hotel was almost empty and the staff who checked us in very accommodating about us checking the room out to make sure it was acceptable. We just stayed one night during a long driving trip.
Stayed 1 night in Mar 2024

4/10 Poor

Steven

Business traveller
Disliked: Staff & service, amenities
The room was clean but holes in walls no water cups took 45 minutes to check in and there was no one checking in front of me. This is a 60 dollar room at best. I paid over a 100 for a nice room this is not it.
Stayed 2 nights in Feb 2024

2/10 Terrible

Denton

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing works no ice no pool no hot tub had to use my own batteries for remote for tv
Stayed 1 night in Mar 2024

4/10 Poor

Steven

Business traveller
Disliked: Staff & service, property conditions & facilities
Holes in walls no cups toilet paper dispenser broke heat did not work. Not what I would have paid over 100 dollars for.
Stayed 1 night in Mar 2024

2/10 Terrible

Ginna, Hobbs

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They charge me for a "deluxe" room so dirty and with a broken jacuzzi
Stayed 2 nights in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was so so
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Business traveller
Liked: Amenities
Good place. Good location. Friendly staff. Close to restaurants.
Stayed 2 nights in Feb 2024

2/10 Terrible

Alberta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this room for the Jetted tub and it didn't work. Then was told they would fix it in the morning but In the morning was told there was no one to fix it and the reason the jetted tubs were turned off was because the jets weren't working. So they knew it didn't work when I checked in. Carpeting needs cleaned badly. 4 lightbulbs are out in the lamps one didn't even have a bulb and table was sticky with goo.
Stayed 1 night in Feb 2024

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Cheap but still a decent hotel! Sam was super helpful when the people who rented a room beside us were smoking in their room. Really diffused the situation and topped the awful smell from getting into our room any more than it was. Pool was broke which is a bummer as we picked this hotel and planned on using it.
Stayed 2 nights in Feb 2024

6/10 Okay

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities
Needs updating
Stayed 1 night in Feb 2024

4/10 Poor

Kelly

Disliked: Property conditions & facilities
Room was on level one would expect with quality of room, but two lamps were not working and had difficulty connecting to the internet.
Stayed 1 night in Feb 2024

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

MARJORIE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Jan 2024

4/10 Poor

Micca

Travelled with family
Disliked: Property conditions & facilities, room comfort
not worth the money
the refrigerator in our room did not work. the shower was cold water only and i take very hot showers. the towels were so tiny. i could barely use them for my hair let alone my body. and lastly the bed was rock hard. definitely not worth the money. i do not believe i will stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent and clean place to sleep.
Stayed 1 night in Jan 2024

2/10 Terrible

Raquel

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Everything is basically broken
Office chair all peeled, jacuzzi in room doesn’t even work, the pool was closed due to construction, the remote to the TV doesn’t work, I’ve machine out of order and the door by the Verizon store doesn’t work and won’t accept keys.
Stayed 1 night in Jan 2024

8/10 Good

Adam

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not go back.
Stayed 1 night in Dec 2023

6/10 Okay

Erika

Travelled with family and small children
Liked: Staff & service, amenities
Elevator ligth was out, we had to use our cellphone flashlight, the hottub jets were out not working at all, I went and let kno the receptionists about it and her answer was se have no maintenance at this moment, I asked for a refund and she told me she will have to talk to her manager next day, so next morning we left and didn't asked to speak to the manager I was very disappointed, I like to stay there but their building always have a different issues
Stayed 1 night in Dec 2023

4/10 Poor

Erika

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was ok until we tried to enjoy the hottub the jets in our suite were not working, I.went and let know.the receptionists but she told me there was not a maintenance available and she will let know her manager cause I asked for some kind of refund or discount for the inconvenience
Stayed 1 night in Dec 2023

2/10 Terrible

Jean, Wilmore

Disliked: Cleanliness, property conditions & facilities
Pool was not working I had a handi cap room hated it. Doors were not automatic luggage cart broken poorly lite lamps & had no bulbs. Shower toilet had mold ice maker not working. No coffe in the room. Hated my stay
Stayed 1 night in Dec 2023

4/10 Poor

Chase

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The knob on the heater wouldn’t work so we were cold all night long. The bathroom was so dark. It’s hard to see what you’re doing in there. And the shower was a hospital shower.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
We chose this hotel to stay in for our trip because it had a pool for our kiddos. When we got to the hotel we found out that the pool was closed due to maintenance. We went ahead and checked in anyway. When we got to our room there was a giant hole in the carpet and white stains all over the floor. The carpet clearly hadn’t been vacuumed or cleaned at all. The beds sagged in the middle and weren’t comfortable at all. There were spots of mold all over the bathroom walls. Definitely would not recommend staying here. We would’ve left but we had already brought everything in and it was getting late for our kids.
Stayed 1 night in Dec 2023

4/10 Poor

Alexis

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Lauren

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very little amenities even though they are still advertised on booking agencies. Ice machine is "out of order" on the 1st floor. Shower water didn't get warm the first 2 nights i was there. The printer in the lobby for guests is "out of toner," so you can't print. I guess nobody thought the buy more toner. The pool is "closed until further notice." No coffee makers in the rooms "since COVID." The sign on my room door said I could ask the front desk for one, so I did but they "don't have them anymore, since COVID" I don't think they do housekeeping "since COVID." Carpets are super dirty in the rooms. I tried to buy flip flops to wear in the shower at walmart across the street, but they didn't have any. No weights in the fitness"weight room." Holes in the walls. I had to check the bed every night to make sure there weren't any bed bugs. I made sure to wash everything thoroughly once I got home to be sure. The only hot breakfast is Biscuits and gravy everyday, no eggs or anything. I asked for extra toilet paper during my 6 day stay because my room only had less than half of a (already used) roll from the previous guests, and the staff was not able to find toilet paper or a "do not disturb" sign. They said they would "leave it by my door" once they found some. Overall, I will never stay here again if I have to travel back to Garden City for work. Luckily I work 12 hour shifts and just needed a place to sleep. I used "" to share what the staff actually said to me when I inquired.
Stayed 6 nights in Nov 2023

2/10 Terrible

Rudy

Disliked: Cleanliness, staff & service, property conditions & facilities
No goog
Stayed 1 night in Nov 2023

4/10 Poor

kristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Tammie

Business traveller, Travelled with partner
Liked: Cleanliness
No hot water at this facility
Stayed 4 nights in Nov 2023

8/10 Good

Mack, Sanford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great! Thanks.
Stayed 1 night in Nov 2023

4/10 Poor

tina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs TLC
the pool has been broke for awhile now. Ive been in several rooms, there is never hot water. Tub this time made a horrible high pitched noise when shower turned on. The toilet chain broke and we fixed it but the toilet stayed running. They brought us another fridge for the room but it froze everything. Breakfast is the same everyday, packaged gravy and biscuits. Wont eat the food. Ice machine doesnt work on first floor. Staff is very nice and great at what they do
Stayed 3 nights in Nov 2023

8/10 Good

Dan or Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very helpful and friendly even though we had a very late arrival (we called ahead).
Stayed 1 night in Nov 2023

10/10 Excellent

Geralyn

Stayed 1 night in Nov 2023