nice hotel with good facilities
nice hotel, stayed in room 2052. A long way from reception and no offer of a porter. View from the window was not great, onto wasteland within the hotel complex.
The room heater could have been turned on when expecting guests, so the room was cold on arrival.
Everything else was fine, parking, check in, facilities, cleanliness.
Comment from Hotel Management
22-Mar-2018 by Louise Pettit, Hotel Management
I very much appreciate that you took the time to share your experience. I am happy to read that you enjoyed many aspects of your recent stay.
Your feedback is very important to us and I have shared your comments with the relevant Heads of Department, so that we can deliver a better experience to our Guests.
I am very sorry that you were not offered portering assistance with your luggage, as this should be offered to all Guests by our Reception Team. On request, we can also facilitate the allocation of a room nearer reception. This can be done with our Reservations Team or on the "Special Requests" section, when booking through a third party website.
Thank you for choosing to stay with us and we hope that you will consider returning to us on your next trip to Galway.
Guest Relations Manager