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Reviews of Motel 6 Gaithersburg, DC - Washington

2 out of 5
Motel 6 Gaithersburg, DC - Washington
497 Quince Orchard Rd, Gaithersburg, MD

Reviews

6.4
Rating 10 - Excellent. 107 out of 546 reviews" "
Rating 8 - Good. 152 out of 546 reviews" "
Rating 6 - Okay. 102 out of 546 reviews" "
Rating 4 - Poor. 84 out of 546 reviews" "
Rating 2 - Terrible. 101 out of 546 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

AbedJoy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it’s good
Stayed 1 night in Apr 2024

10/10 Excellent

Ernie, oleny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Ernie,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Pavel

Stayed 1 night in Mar 2024

6/10 Okay

Richard

Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Richard, We are glad you enjoyed your stay!Maz K.#Team6

2/10 Terrible

Stephanie, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy. Rat and cockroach infested. Did NOT stay the night. Refunded and moved to Hilton Doubletree.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Rakesh

Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Rakesh,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Rakesh

Stayed 1 night in Jan 2024

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean rooms
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Hi Milton, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

4/10 Poor

Ricky

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty, old soap bar still in the shower, used, empty toilet paper rolls in the floor around the toilet. The exterior is dirty, shopping carts, cigarette butts all over, not to mention shady people
Stayed 2 nights in Nov 2023
Response from Nancy Y. on 5 Dec 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to a minimum standard.
We booked non-smoking. Thankfully we were asked upon check in and our rooms were changed. There were not enough towels in our room. Staff was in the laundrey and handed us more towels. Many white towels were actually stained. Toilet seat was chipped. The sink hot water did not run until the shower was turned on.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

William T

Business traveller
N/A
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi William,Thank you for positively rating your stay!!Lilith#Team6

4/10 Poor

Chesney

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am asthmatic and the bathroom was full of mold and mildew!!! I got the room for work and had a hard time sleeping due to having chest pain and chest tightness... The bathroom is old and rusted, meaning you can see the rust everywhere!!! I had to leave out to get cleaning supplies and air freshener just so I could sleep in the room... And the bed was hard and uncomfortable. There were gnats and flies in the room as well. The best part about the room were the pillows....
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 27 Oct 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not for Nonsmokers, Loud, Questionable Safety
Cons: Cigarette smoke in a nonsmoking room. Don’t go if the smell bothers you. Everything we had with us stank of smoke when we got home. The barrier between me and the person that checked me in made me feel unsafe. It looked like bulletproof glass. It was more substantial than what they have at my bank. If we weren’t desperate I would have walked away. Loud at night. After sunset there were people hanging out in front of their rooms playing music and talking loudly. We didn’t spend the night so I don’t know how loud it was later on. Pros: Pet friendly, I like that you can enter your room from the outside since our little dogs are fearful of strange people/dogs. The little table and seats are comfortable and convenient.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 18 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness
I’m not satisfied with the room
None
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Jeffrey

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unkept, dingy. Check in guy was a bit less than friendly.
Stayed 2 nights in Jul 2023
Response from Nancy Y. on 18 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Brianna

Travelled with family and small children, Travelled with partner
Would stay again
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Brianna,Thank you for the perfect rating!!Lilith#Team6

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price!
Booked single king bed rooms and was told we had to have double queen because we used the app. Overall it was very run down. Had to ask for different bedding because they looked dirty. Walls had holes in them the sink and shower fixtures were loose. And to top it all off, there is train tracks that runs right next to the parking lot all night. Should have cost less than $30 not $100 a night
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Michael,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

jan-michael

Stayed 1 night in Jun 2023

6/10 Okay

JUDY, DE BARY

Travelled with family
Disliked: Cleanliness
Check-in was quick and I got a room on the ground level on the backside if the hotel. The AC unit was filthy dirty with caked on dust and no cover over the screen. The bathroom was dirty but most concerning was the room reeked of smoke. It was a non-smoking room but it was a strong odor. I have stayed at Motel 6 in the past and was very happy with the facilities. The basics of a room stay were not there, no soap, no cups or coffee maker, I would not stay here again.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Angela

Stayed 2 nights in Jun 2023

10/10 Excellent

patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
its good for the pricd
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Patrick, We are glad you had a great experience and appreciate your feedback! Maz K. #Team6

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2023

6/10 Okay

Brian

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Carlos

Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Faith

Stayed 1 night in May 2023

2/10 Terrible

Moshe

Disliked: Property conditions & facilities
One of the filthiest and run down places I've ever stayed in. Had to buy toilet cleaning products and clean the filth. Cockroaches running lose, dust and dirt everywhere. Place feels, looks and is a dump. Stat away.
Stayed 3 nights in May 2023
Response from Nancy Y. on 24 May 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

saeid

Stayed 1 night in May 2023

10/10 Excellent

Marcelo

Stayed 1 night in May 2023

6/10 Okay

Isabel

Stayed 1 night in Apr 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
Nasty had roaches
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 25 Apr 2023
Hi Matthew,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an affordable, no frills room which was clean and comfortable. No hair dryer or shampoo or facial tissues, all of which are standard items at most motels. Overall, we would recommend this motel for value and cleanliness.
Stayed 2 nights in Mar 2023

2/10 Terrible

Billy

Stayed 2 nights in Mar 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, amenities
Facility had roaches in the room
Stayed 1 night in Mar 2023

4/10 Poor

jan-michael

Stayed 1 night in Mar 2023

6/10 Okay

Richard Paolo

Stayed 1 night in Feb 2023

10/10 Excellent

Timothy A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access from the interstate and to my destinations for my visit.
Stayed 1 night in Feb 2023

6/10 Okay

Sam

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was friendly and the location of the hotel was very convenient for the trip.
Stayed 1 night in Feb 2023

4/10 Poor

Global

Stayed 1 night in Feb 2023

4/10 Poor

Roman

Stayed 2 nights in Jan 2023

2/10 Terrible

Carolina

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in the bathroom, and trash all around the property. This place was awful.
Stayed 3 nights in Jan 2023
Response from Brand Experience Team on 6 Feb 2023
Hi Carolina,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
It was very sketchy hotel to stay in.
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 6 Feb 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Mysean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine my mind is good how I am going to be able to get some things done
Response from Brand Experience Team on 6 Feb 2023
Hi Mysean, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Mysean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Response from Brand Experience Team on 6 Feb 2023
Hi Mysean,Thank you for the perfect rating!!Maz K.#Team6

10/10 Excellent

Mysean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Response from Brand Experience Team on 6 Feb 2023
Hi Mysean,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Room smells like Smoke
My smke free room smelled like smoke.
Stayed 1 night in Jan 2023
Response from Nancy Y. on 12 Jan 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Priscilla, FORT LAUDERDALE

2/10 Terrible

Luca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking lot wasn’t safe and I didn’t stay there so I need a refund
Stayed 1 night in Dec 2022
Response from Brand Experience Team on 4 Jan 2023
Dear Luca,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

2/10 Terrible

Harvey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was just terrible there was bugs on the bed they try to move me to another room walked in that room there was bugs there and they didn't want to give me back my refund
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 4 Jan 2023
Dear Harvey,We appreciate your feedback and want to assure you that we do not accept this standard of service. We’d like to apologize for any inconvenience you experienced as a guest. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.