Exterior

Reviews of Red Roof Inn Gadsden

2 out of 5
Red Roof Inn Gadsden
1600 Rainbow Dr, Gadsden, AL

Reviews

8.0

Very good

Rating 10 - Excellent. 148 out of 336 reviews" "
Rating 8 - Good. 98 out of 336 reviews" "
Rating 6 - Okay. 48 out of 336 reviews" "
Rating 4 - Poor. 24 out of 336 reviews" "
Rating 2 - Terrible. 18 out of 336 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accesible room was actually accessible. Roll in shower, chair in shower, hand held shower head, assist bars in shower and around toilet. Sink low enough to use. Bed very comfortable. Parked right outside room. Overall, very pleased with our stay.
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 23 Apr 2024
Dear Theresa, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable bed and the accessibility of the room. I am happy to read that you like the features the room came with, but I am sorry that the sink was low to use. Your kind words inspire our team to continue delivering top-notch service.We hope to continue to provide great experiences for you. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff neat and clean rooms
Stayed 4 nights in Apr 2024
Response from Adraine Rediresponse Specialist on 23 Apr 2024
Dear Brian, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We're delighted that our staff and the cleanliness of the rooms contributed to a memorable experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. Your kind words inspire our team to continue delivering top-notch service.Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Fallon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from LaTunde RediResponse Specialist on 18 Apr 2024
Hello Fallon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Jeffery

Liked: Property conditions & facilities
Disliked: Staff & service
.
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on 14 Apr 2024
Hello Jeffery, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Fallon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay.
Stayed 2 nights in Apr 2024
Response from Nishaye RediResponse Specialist on 11 Apr 2024
Hello Fallon, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Gadsden. That you had an amazing time during your stay with us makes us very happy. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Plenty of shopping nearby and a couple restaurants next door.
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on 1 Apr 2024
Hi Robert,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Gadsden. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our convenience to shopping and eateries around the area. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Lara, Gadsden

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a house fire and had to stay 2 times and both times the staff has been amazing! Housekeeping was on point they had everything we needed and asked for. We had a dog with us. We asked for house keeping to come because the dog was gonna be out of the room and it was great. Came back to a fresh clean room. I wish they had queen beds but other than that it was a great experience.
Stayed 4 nights in Mar 2024
Response from LaTunde RediResponse Specialist on 19 Mar 2024
Dear Lara,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GADSDEN. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red roof we are thrilled to read that the staff was amazing, the room was clean and all the positives that you highlighted. However, as it relates to your comment of the having queen beds, you can make this request in advance when reserving your room in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good times!
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 18 Mar 2024
Dear Matt,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Larry

Liked: Cleanliness
Disliked: Staff & service, amenities
Poorly constructed building with extremely thin walls and doors. Loud refrigerator kept me up all night and neighbor moved in next door. I could hear every word he was saying while talking on the phone and demanded a new room.
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on 14 Mar 2024
Dear Larry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the extremely thin walls, the poorly constructed building and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

GREG

Liked: Staff & service
Disliked: Amenities
This is nowhere close to a $125/night hotel. $70 is probably more accurate. The first room I was given wreaked of smoke. The second room I was given wreaked of skunk weed. They had no other rooms available. I should have requested a refund but I stayed. I went to Walmart and bought a can of air freshener which hardly helped. Every night there were people talking and banging around. I could smell someone smoking which I think was from the adjoining room which also had a yipper dog. The bed wasn’t very comfortable. The towels were like sandpaper and had holes in them. The shower wall had black mold on the grout of which I have a picture. The only thing good that I could find is it’s in a good location. I won’t stay there again.
Stayed 3 nights in Mar 2024
Response from LaTunde RediResponse Specialist on 12 Mar 2024
Dear Greg,We are sorry to hear your recent experience at the RED ROOF INN GADSDEN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on 23 Feb 2024
Dear Stephen,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gadsden. It's great to hear that you had a good stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 Excellent

Fallon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay with a beautiful water view.
Stayed 2 nights in Feb 2024
Response from Samantha Rediresponse Specialist on 23 Feb 2024
Dear Fallon,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gadsden. I am happy you found our hotel to be a nice place to stay and you were pleased with our beautiful water view. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was very clean , pillows not the greatest but otherwise a good stay
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 14 Feb 2024
Dear Laura,We appreciate your comments regarding your recent stay at the RED ROOF INN GADSDEN. We always enjoy hearing about the positive experiences our guests have at our hotels. I was thrilled to read you were pleased with our very clean rooms though the pillows were not the greatest. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

10/10 Excellent

Fallon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here quite often for business and it’s a great place especially for the price. Updated rooms and beautiful lake view. Staff is always friendly.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 13 Feb 2024
Dear Fallon, It is so wonderful to see that we at the RED ROOF INN GADSDEN were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service, and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our friendly staff and affordable rates. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on 28 Jan 2024
Hi Chris,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Gadsden. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 17 Jan 2024
Hello Stephanie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gadsden and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Fallon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with a nice view of the river.
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 12 Jan 2024
Hello Fallon,Thank you for taking the time to complete our guest survey. I appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Gadsden. It's thrilling to read your highlight of how wonderful your stay was due to the beautiful view from your room. Red Roof always enjoy hearing about the great experience our guest had with us. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities
It's a fairly clean, sub-par property.
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 1 Jan 2024
Hello Michael, Thank you for taking the time to tell us about your experience at the Red Roof Inn Gadsden. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Mark, Pensacola

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check in, good rate, power friendly. Clean but older.
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 29 Dec 2023
Hello Mark,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I appreciate your 5/5 score following your stay. I am happy to read that you were pleased with the friendly staff, easy check in and good rates. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Toni

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not the best!
The mattress slanted down hill and the bed squeaked. The room smelled like a qet dog. We could hear everthing the people were doing in the next room.
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 28 Dec 2023
Dear Toni,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gadsden. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; prompting your 4/10 score. You indicated that you were unsatisfied with odor of the room, noise disturbance and the bed not meeting your expectation. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, room comfort
Holiday Trip
Ok, just Ok - nice river views - overall nice room - exterior in general could use a good pressure wash
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on 26 Dec 2023
Hello Russell, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN GADSDEN. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver great experiences for all our guest and we’re proud to have achieve that with your visit. You mentioned your room was nice and so was the river views. However, the exterior needed a pressure wash. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

2/10 Terrible

Jimia

Disliked: Staff & service, property conditions & facilities
Bad
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 11 Dec 2023
Hello Jimia,Your review of the Red Roof Inn Gadsden was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

6/10 Okay

Jeffrey

Liked: Staff & service
The property has really declined in the last few years, especially in maintenance and housekeeping.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 11 Dec 2023
Thanks for sharing your feedback with us, Jeffrey. The team at our Red Roof Inn Gadsden was saddened to see that we failed to provide you with a satisfactory stay. You stated that the maintenance and housekeeping has declined, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

10/10 Excellent

Carla

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 8 Dec 2023
Thank you for sharing your 5/5 rating with us, Carla. Our staff at the Red Roof Inn Gadsden was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Gadsden
Motel was very clean, and everything operated great. Very quiet which was really nice.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 8 Dec 2023
The team at our Red Roof Inn Gadsden would like to thank you for sharing your feedback with us, David. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean motel and our quiet location, along with your other highlights delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will visit and stay Again
Great room for my 2 night stay, everything worked good, clean
Stayed 2 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on 20 Nov 2023
Dear Joe,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Kristin

Stayed 1 night in Nov 2023
Response from Oniel RedRoof Management on 6 Dec 2023
Hi Kristin,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Gadsden. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management

4/10 Poor

Nick

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The top reviews on this place was lying. An 8.0 is not accurate. I should’ve just left and got a better room. The whole place smells like smoke and baby powder buckets of baby powder. The mattress topper was straight dirty. The bathroom was filthy. The pillows the beds the blankets were all very rough feeling and cheap.
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 11 Nov 2023
Dear Nick, Thank you for taking the time to tell us about your experience at the RED ROOF INN GADSDEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the foul odor you highlighted along with the other concern mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Michael or Fe

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 8 Nov 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Catherine, Lumberton

Travelled with partner
Liked: Cleanliness
The only thing was the room Didn’t have a hair dryer when it advertised that it had one. I left mine at home with that assumption but they did have one at the front desk.
Stayed 2 nights in Oct 2023
Response from Oshane RediResponse Specialist on 4 Nov 2023
Dear Catherine, Thank you for taking the time to tell us about your experience at the RED ROOF INN GADSDEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Hayter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on 3 Nov 2023
Hello Hayter,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GADSDEN and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Randal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on 29 Oct 2023
Hello Randal,We appreciate you being our guest here at the Red Roof Inn Gadsden and are happy to see that you found our hotel to be nice and clean. As we continually work to provide our guests with satisfactory stays, your feedback is always welcomed. Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Room was in an outstanding condition! Soap, shampoo/conditioner and lotion dispensers were available! Very roomy and overall a 10.
Stayed 2 nights in Oct 2023
Response from Abigail RediResponse Specialist on 25 Oct 2023
Hello Donna,Thank you for taking the time to tell us about your stay at the Red Roof Inn Gadsden. It is a pleasure to see that you had a great stay and that you found the room to be outstanding. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Abigail RediResponse Specialist

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean, Comfy Place to Stay
If you're looking for a clean, comfortable place to stay, this one works great, especially for the price!
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on 25 Oct 2023
Hello David,Thank you for taking the time to tell us about your stay at the Red Roof Inn Gadsden. It is rewarding to see that your stay was clean and comfortable. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Abigail RediResponse Specialist

10/10 Excellent

Mark

Travelled with pets
it was nice quiet and pet friendly
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on 25 Oct 2023
Hello Mark,Thank you for taking the time to tell us about your stay at the Red Roof Inn Gadsden. I'm happy to see that your stay was quiet, nice and you were pleased with the pet friendly policy. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely, Abigail RediResponse Specialist

6/10 Okay

Holly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A little disappointed with the "upgrade". Bed was horrible, could just about feel the springs coming through the mattress and the pillows were just non-existent. Had to request extra pillows (like 5) just to even be half way comfortable.
Stayed 2 nights in Oct 2023
Response from Abigail RediResponse Specialist on 25 Oct 2023
Hello Holly,Thank you for telling us about your experience at the Red Roof Inn Gadsden. I'm saddened to see that your stay was less than ideal. You indicated that you were unsatisfied with the comfortability of the bed and pillows. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. It would be a pleasure to have you stay with us again in the future, so that we can have the opportunity to provide you with a better experience.Sincerely, Abigail RediResponse Specialist

10/10 Excellent

Milissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on 24 Oct 2023
Hello Milissa,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness
Horrible housekeeping at Red Roof Inn, Gadsden,AL
We had 2 rooms. Room 1-was dirty with a few pieces of trash, so that shows that it wasn’t swept. The toilet leaked pretty badly when flushed. The room smelled stale. Some “clean” towels had brown stains like someone just wiped their butt with them. The corners of the bathtub were dirty. Room #2-the room smelled horrible. Didn’t appear to be cleaned at all. It looked like the bed had been slept in and covers just thrown over. The sheets were stained and even had used bubble gum stuck in them. Both rooms were extremely dusty with even “dust bunnies” under the beds. We were issued a $50 credit for room #1 on night 1 due to the toilet, and $50 credit for room #2 on the next day AFTER speaking with the manager on the phone on day 2. There was no other available rooms anywhere in the area so we had no choice but to stay at this hotel. The manager said that he could only give partial credit because we booked the rooms through Hotels.com.Upon check-out we were told that they only change the sheets every 3 days, whether new guests are checked in or not. So that explains the bed on room # 2. THIS IS ABSOLUTELY DISGUSTING!!!! We booked these rooms about 2 months ago for an event in the area and traveled 6 hours to this hotel, so it was a late check in.The hotel has a serious housekeeping problem. It is a shame that Hotels.com is associated with this hotel and I would seriously consider not including them on your site. Also, I would really appreciate a full refund for both rooms.
Stayed 2 nights in Oct 2023
Response from Abigail RediResponse Specialist on 25 Oct 2023
Hello Nancy,Thank you for taking the time to tell us about your stay at the Red Roof Inn Gadsden. I'm disappointed to see that your stay was less than ideal. You indicated that your stay was hindered due to the unclean room, the toilet that leaked, the rooms were dusty and the other concerns you described. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We do appreciate your business.Sincerely, Abigail RediResponse Specialist

6/10 Okay

JACK

Travelled with family
Old motel that needs some renovations. Price was ok and would stay there again.
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on 23 Oct 2023
Dear Jack, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GADSDEN. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Liked: Room comfort
Disliked: Cleanliness, staff & service
Not the best. Not the worst.
The lady at the front desk was rude (night shift). Scolded me for ringing her bell. Lectured me on other things. I just got back from a month out of the country - I think I know how to conduct myself. You should too! Blood spot on bottom of toilet seat. Mattress was comfortable and I was able to sleep.
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 20 Oct 2023
Hello Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN GADSDEN. I'm happy you were able to get a comfortable rest. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the indicated unprofessional staff encounter.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Kathy

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on 14 Oct 2023
Hi Kathy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gadsden. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 Good

Nelson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk staff. Good selection of food nearby. Room was clean. Bed could be better.
Stayed 2 nights in Oct 2023
Response from Oniel Rediresponse Specialist on 14 Oct 2023
Hello Nelson,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gadsden. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our front desk staff and hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again...
There is no way that this hotel has a rating of very good. This hotel was filthy! The rooms have never been properly cleaned. Upon arrival, I always check the sheets first. It appeared that the fitted sheet had been turned over instead of replaced. The sheets were stained! The floor was so dirty that it appeared that we had been walking on fresh asphalt in the street. Mold and filth in the bathroom. You really need to drop this hotel to a two-star. Definitely not deserving of an eight-star.
Stayed 2 nights in Oct 2023
Response from Recordo Rediresponse Specialist on 12 Oct 2023
Hello Anthony,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GADSDEN. It's saddening to hear that your stay fell short of your expectations due to the indicated unclean conditions and possible mold. Please know that this isn't a level of service that Red Roof stands for and will take this into consideration so that we can improve our customer experience. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience at Red Roof.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Stephen

Travelled with family
Liked: Property conditions & facilities
4th Visit Not as Good as the first 3
This was my 4th stay at this property. All of my previous stays were wonderful. This stay unfortunately a little disappointing. My mattress was way too soft, resulting in a very uncomfortable night and very sore back. Also, the soap and bath gel dispensers in the shower were totally empty. Unfortunately didn’t discover until in the shower🙁
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 11 Oct 2023
Hello Stephen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GADSDEN. I'm so glad we earned your 4/5 score. It's saddening to hear that your stay this time around was a disappointment due to the beds feeling uncomfortable and no soap was in the dispenser. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our quality. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 Poor

Michael

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The floors were extremely dirty. Rust and crud everywhere, bed was not great.
Stayed 1 night in Oct 2023

10/10 Excellent

roger

Stayed 1 night in Oct 2023
Response from Nishaye RediResponse Specialist on 7 Oct 2023
Dear Roger, Thank you for taking a moment to complete our survey. Everyone here at the Red Roof Inn Gadsden was proud to see your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your comments and rating will help us to recognize our strengths and improve upon our weaknesses.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Nishaye Red Roof Management  RediResponse Specialist

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk personnel were every friendly, helpful and made you feel welcomed. The room was very clean & kept cleaned daily. The hotel was very nice and the price was very reasonable.
Stayed 3 nights in Sep 2023
Response from Nishaye RediResponse Specialist on 5 Oct 2023
Dear Carol, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gadsden and I appreciate your 5/5 score following your stay. We are happy to see that you loved the cleanliness, the friendliness of our staff and the value to price ratio met your expectations. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in an area to be able to fulfill any need that arises
Stayed 2 nights in Sep 2023
Response from Nishaye RediResponse Specialist on 5 Oct 2023
Dear John, Thank you for taking the time to tell us about your stay at the Red Roof Inn Gadsden. It's great to hear that you loved the convenience of our location, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist