We had 2 rooms. Room 1-was dirty with a few pieces of trash, so that shows that it wasn’t swept. The toilet leaked pretty badly when flushed. The room smelled stale. Some “clean” towels had brown stains like someone just wiped their butt with them. The corners of the bathtub were dirty. Room #2-the room smelled horrible. Didn’t appear to be cleaned at all. It looked like the bed had been slept in and covers just thrown over. The sheets were stained and even had used bubble gum stuck in them. Both rooms were extremely dusty with even “dust bunnies” under the beds. We were issued a $50 credit for room #1 on night 1 due to the toilet, and $50 credit for room #2 on the next day AFTER speaking with the manager on the phone on day 2. There was no other available rooms anywhere in the area so we had no choice but to stay at this hotel. The manager said that he could only give partial credit because we booked the rooms through Hotels.com.Upon check-out we were told that they only change the sheets every 3 days, whether new guests are checked in or not. So that explains the bed on room # 2. THIS IS ABSOLUTELY DISGUSTING!!!! We booked these rooms about 2 months ago for an event in the area and traveled 6 hours to this hotel, so it was a late check in.The hotel has a serious housekeeping problem. It is a shame that Hotels.com is associated with this hotel and I would seriously consider not including them on your site. Also, I would really appreciate a full refund for both rooms.