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Reviews of Cresta President

3 out of 5
Cresta President
Botswana Road, Main Mall, Gaborone

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 68 reviews" "
Rating 8 - Good. 38 out of 68 reviews" "
Rating 6 - Okay. 9 out of 68 reviews" "
Rating 4 - Poor. 3 out of 68 reviews" "
Rating 2 - Terrible. 2 out of 68 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Benjamin N.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a mostly excellent stay at this centrally located hotel. The room was clean and the A/C worked well. The staff were super helpful, especially the concierge, who arranged some activities. I was met at the airport with a sign and brought to the hotel without problems. The gym is pretty poor and needs some updates. I was permitted to use the pool without charge at the companion hotel. The only big problem was my check out and departure. I booked a return shuttle to the airport on the day I arrived. It was confirmed two hours and an hour before I needed it. But then it didn't show up. I started to panic, and got in a private vehicle that drove me part of the way to where the shuttle was waiting. It was very stressful. I made my flight with no problem, but this should not have happened.
Stayed 3 nights in Dec 2023

6/10 Okay

Karl, SAN DIEGO

Stayed 3 nights in Nov 2023

4/10 Poor

Vikas

Business traveller
Disliked: Amenities, property conditions & facilities
The staff were helpful and allowed early check-in as well as late check-out. Great location with plenty of shops and restaurants around. But services need a lot if improvement. The porch had been cordened off to keep unauthorised vehicles away but there was no one let the authorised vehicles in. No one even offered to helped with luggage even thought there were 6-7 steps to climb. Seems like they have only one set of towels as the uaed ones were taken away at 8.30am and were not replaced before 3 pm. Not even a hand towel. The taps not working properly. Hardly any water in the wash basin and difficult to direct water to the shower in the bath tub. Overall, a lot needs to improve.
Stayed 2 nights in Mar 2023
Response from Star Kgosietsile on 17 Mar 2023
Good afternoon Mr. VikasThank you so much for choosing Cresta President Hotel as your hotel of stay. Thank you so much for the feedback and we sincerely apologies for the uncomfortable stay you had with us.We will work on the areas highlighted and promise it will not happen again.We look forward to welcome you soon in Cresta President Hotel.Kind Regards Star Kgosietsile Front Office Manager

8/10 Good

Abby

Business traveller
Liked: Cleanliness
The stay was pleasant. I could tell it was an older hotel that could benefit a remodel.

8/10 Good

Jack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and well located hotel in the centre of 'old' Gaborone
Stayed 1 night in Oct 2022

6/10 Okay

Sandeep

Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Feb 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

4/10 Poor

Dick

Disliked: Cleanliness, staff & service, property conditions & facilities
A property of such status could not even arrange my transport to the airport and I had to pay myself because at the agreed time is when the soncalled manager was trying to call a drivernwho clearly sounded drunk. You think they would have the courtesy to pay the taxi you are mistaken. They music played in the neighbourhood is criminally loud.
Stayed 1 night in Jan 2022

2/10 Terrible

Percy

Stayed 1 night in Dec 2021

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was SOOO friendly and accommodating. Since i was the only American there everyone new my name :-)! I had an issue with my air conditioning and I was promptly moved to another room. I was also granted a late check out due to my late flight. I will stay there on my next visit and convince my colleagues to do the same!
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Kgosietsile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can be better
Stayed 1 night in Sep 2020

8/10 Good

Tebo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awesome,very comfortable!
Stayed 1 night in Nov 2019

10/10 Excellent

Nomhle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 16 nights in Aug 2019
Response from Palesa on 10 Sept 2019
Dear Anonymous, Thank you for staying at Cresta President. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta President

8/10 Good

Mahomed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Palesa on 6 Aug 2019
Dear Mahomed, Thank you for staying at Cresta President. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta President

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine hotel in Gaborone
We had two nights at Creata President. The location is great for a stay in Gaborone, and there are some nice restaurants within easy reach. Lovely and relaxed, also suitable for business. Food is fine, too. Recommended for your stay in Gaborone. I’d stay again.
Stayed 2 nights in Jul 2019
Response from Palesa on 6 Aug 2019
Dear Kevin, Thank you for staying at Cresta President. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta President

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Business trip to Gabs
Stayed at Cresta President on short business trip to Gaborone. I was a bit worried initially when we pulled up, as the entrance to the hotel didn’t look at all like the photos online but was pleasantly surprised once I got inside and was taken to my room. It’s an oldish hotel, that backs onto a busy market square area so was quite noisy for my first night, but requested a change for the second night and all was fine. Hotel food & service was perfectly fine for a three star hotel.
Stayed 2 nights in Jun 2019
Response from Sinenhlanhla on 20 Jun 2019
Dear Anonymous, Greetings from Cresta President Hotel, thank you very much for choosing to stay with us. We appreciate the positive feedback and look forward to your next visit with us. Kind regards Sinenhlanhla Ngwenya Online Administrator Cresta President

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and comfortable hotel
I enjoyed my stay at Cresta President! The staff was extremely courtesy and professional. The room was very comfortable. The hotel is just a tad dated and could use a touch of renovation, but it’s still in quite good condition. CP is conveniently located in the heart of town on the Main Mall so there are many shops and restaurants within walking distance. Gabarone is an incredibly clean and safe city with wonderfully friendly residents. I would stay here again.
Stayed 2 nights in Mar 2019
Response from Palesa on 21 Mar 2019
Dear Ramon, Thank you for staying at Cresta President. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta President

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stayed one night (Monday) and had arranged a business meeting in my room in the evening which required room service for 5. Although the staff good, the quality of food was very poor. I ordered 3 beef burgers, to be told they had no burger buns! Within 30 metres of the hotel is a very large supermarket but no initiative shown to go and buy some. When the meals were change, we ordered mash potato only to be told there are no potatoes, except for fries, which come from the deep freeze. Ordered apple crumble but was given a chocolate gateau because no crumble available. Spoke to the night duty manager who agreed with me that it was appalling. promised to be in contact. When I checked out in the morning, the chef asked to talk to me to find out what the problem was. Their attitude was to avoid me making complaints to Expedia rather than being proactive. All the facilities were empty. I was in the bar for a couple of hours and was only customer. They have happy hour on Thursday and Friday and barman said they sometimes had no customers at all. A sign of total incompetence on management side.
Stayed 1 night in Jan 2019
Response from Palesa on 21 Feb 2019
Dear Anonymous. Thank you for choosing Cresta President. We were honoured to have you as our guest. We would like to take this opportunity to apologies for the service you received at Cresta President Hotel and to also thank for giving us your feedback. We pride our self with providing superior service all the time, as a result it is disheartening that such things took place. We would like to assure you that a full investigation has taken place and the necessary action has been taken to rectify the situation to avoid it re occurring. Once again we thank you for staying with us and looking forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta President

10/10 Excellent

Scott, Woodbridge, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Gaborone
The location is what makes the hotel. The staff was very friendly, and the hotel bar is a great location to unwind. There are may excellent restaurants in the area, along with shopping.
Stayed 25 nights in Nov 2018
Response from Palesa on 14 Jan 2019
Dear Scott, Thank you for choosing Cresta Sprayview. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta President

10/10 Excellent

Rowena

Clean and organized, with a nice lounge and friendly staff.
Stayed 1 night in Nov 2018
Response from Palesa on 27 Nov 2018
Dear Rowena, Thank you for staying at Cresta President. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta President

8/10 Good

Tim, Christchurch, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely couple of days here, starting in a room overlooking the square, but there was a music event on in the square, so I asked to move, and staff were very obliging, got a much quieter room (someone else might have enjoyed the front row view of the event from their room!). Staff were all professional and helpful, from the restaurant staff to the shuttle drivers, and the room was good - clean, good shower, and good wifi.
Stayed 2 nights in Nov 2018
Response from Palesa on 19 Nov 2018
Dear Tim, Thank you for staying at Cresta President. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta President

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The President Hotel is a nice place to stay if your are interested in spending time in the historical main mall or planning to visit the older sections of Gaborone. The service was very good, the room was spacious and clean, and the Restaurant Bar area was convenient with good food and drink.
Stayed 8 nights in Dec 2017
Response from Palesa on 18 Jan 2018
Dear James. Thank you for staying at Cresta President. We were honoured to have you as our guest and looking forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta President

6/10 Okay

Ian

Liked: Cleanliness
Business trip to Gabs
Very Central, and the free Airport shuttle is a bonus Very noisy up until 11pm once the nightclub across the road closes
Stayed 1 night in Dec 2017
Dear Ian, Thank you for staying at Cresta President. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta President

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Dear Jennifer, Thank you for staying at Cresta President. We are pleased that the central location of our hotel worked well for you. We were honoured to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta President

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to take the intercape bus early in the morning. Friendly staff and beautiful facilities.
Stayed 1 night in Oct 2017
Response from Palesa on 14 Nov 2017
Dear Anonymous, Thank you for staying at Cresta President. We are pleased that the central location of our hotel worked well for you. We were honoured to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta President

8/10 Good

Charlene

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Excellent, friendly, helpful staff. Central location

8/10 Good

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
President
Nice hotel. Stayed over for one night only. Excellent value. Staff very, very friendly

6/10 Okay

Busisiwe

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The room was excellent, the food was good.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Simple hotel.
I can't complain. I would stay here again if I ever returned to Gaborone but I doubt I would return Due to the limited activities there are to do here. Before I get into the negatives I should say that Gaborone is a beautiful city with very humble and good spirited people. This city may lack the glitz/glamour or sophistication big cities but it compensates for that in the people and the landscape. This city is a very clean, safe, pure/drug free and quiet city which is food for the soul if you're looking to get away from Mundane things. If you look at the things to do below you could do them in <1 day: 1. The African mall is a very poor shopping center and is far from anything you could imagine is a mall. However, I went there because there were restaurants serving food that's as local as you could get it, which was quite a bit cheaper then the food in the hotel; 2. We went hiking at a hill nearby as recommended by hotel staff. Apparently, this is something that the locals do. It's a short distance for an experienced hiker and probably about a medium to easy walking path. At the top you can see the city of Gaberone and the view is amazing! ; 3. We tried going to the national Museum of Botswana but it was closed due to renovations as of April 2016; 4. The sky lounge and then you downtown offers an amazing view of the city as well especially at night time. However, since it was opened or rather remodeled a few years ago, per the waitress, attendance has been low.

10/10 Excellent

Mike, Shropshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very friendly and comfortable hotel
Comfortable; very friendly and helpful staff; excellent location in central Gaborone, overlooking the Main Mall where there are many interesting stalls and people to study. Excellent food with tasty (and large) local dishes. Very good value.

8/10 Good

cristobal, Concepcion

Liked: Cleanliness, staff & service, room comfort
average hotel
Clean rooms, nice staff, the hotel location is not that good to go out at night and the wifi gets disconnected often.

6/10 Okay

mbongeni, zimbabwe

Disliked: Room comfort
Nice hotel right in the city Centre
I was received well, the rooms are all carpeted - I have allergies there was no alternative room with no carpet- I am coughing even right now a day after checking in. I paid for breakfast only to be told I didn't - poor communication between front desk and restaurant.

8/10 Good

SELVAN, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent
Comfortable stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I will stay again
Overall, very good. Best location in the center of town. Two supermarkets right next door. Facing the Main Mall where locals buy things, and tourists buy souvenir. Close to the museum and government offices (incl parliament). Hotel staff were extremely helpful. The restaurant on the 1st floor actually serves very good food. The air conditioner was not working properly. Amenities were not refilled in full everyday. Neither towels. But, I will stay here again.

8/10 Good

Leon

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Wakhile, Johannesburg

Liked: Cleanliness, staff & service, room comfort
Pretty decent hotel especially for a short business trip. Friendly staff. Hotel Neighbourhood is not that great although with hotel being directly opposite police station, I had no concerns about criminal activity. Would stay there again.

8/10 Good

CT, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Business Stay
Great for business travel

10/10 Excellent

CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great

10/10 Excellent

REJOICE, Atlanta Georgia USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but shower door needs fixing does not close causing water to accumulate in bath room I enjoyed my stay will come back .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located in Central Gaborone
Conveniently located in Central Gaborone for the business traveler. Facilities are clean, Food is good and staff helpful

6/10 Okay

March 2015, USA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Service needs work
No airport pick-up despite the fact that I called to let them know that my plane was arriving late. I booked my travel on Travelocity, but when I arrived the hotel couldn't find my reservation because the person who could check "that part" had "knocked off" for the night. They made me pay for the first night again and then refunded me in the morning (minus the transaction fee that I informed them that my credit card company will charge me for the international charge) when they could confirm that I had a reservation. The maintenance person had also "knocked off" already the night when my safe wouldn't open and they told me that I would just have to wait until morning to get my things out of the safe. In the morning, it took over an hour for maintenance to figure out how to open the safe. My team was running a conference there and at the time when the conference was set to start the hotel staff hadn't yet set up the computer cord, the sound system, or gotten the participant supplies in place. The gym is in a tiny room with a broken air conditioner. On the bright side: my room was nice and comfortable with a (loud) AC. Location in Main Mall in Gaborone makes it nice to soak up some "local color."

6/10 Okay

Amos, Harare

Liked: Cleanliness, staff & service, property conditions & facilities
MY RE-VISIT TO THE PRESIDENT HOTEL
I last visited the President Hotel (Cresta Marakanelo) in the late '80s and stayed at the hotel for a few days. I liked it then. When I came back to Gaborone this time I chose to go back to the President Hotel. It is central and has a number of facilities/services/amenities in the Main Mall which I found to be quite useful. The staff are pleasant and they made my stay quite enjoyable.

4/10 Poor

Patience, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel condition poor
The safe was dismantled Phone didn't work Single beds when double bed booked When checking in I was given an occupied room No hot water at 730 am Disappointing and overpriced

8/10 Good

Tryphinah, Johannesburg

Liked: Cleanliness, staff & service, room comfort
Fantastic service
It was great , I enjoyed my stay there.

8/10 Good

Lin, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good
Our company uses the hotel a lot and we always have a good stay

8/10 Good

LinBrowne, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We using this hotel quite often and have never been disappointed