Title: Pestana Promenade Ocean Resort Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=1232&destination=Funchal%2C+Madeira+Region%2C+Portugal&selected=2864999&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pestana Promenade Ocean Resort Hotel Travelers can pamper themselves with spa treatments at this oceanfront hotel, then step outside to soak in the magnificent coastal panorama ## Photo gallery for Pestana Promenade Ocean Resort Hotel ![Indoor pool, outdoor pool - Pestana Promenade Ocean Resort Hotel (Funchal)](https://images.trvl-media.com/lodging/3000000/2870000/2865000/2864999/e2dbb1e6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/10b5455a-0def-4d62-8e9a-dba907a69574-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Lobby sitting area - Pestana Promenade Ocean Resort Hotel (Funchal)](https://images.trvl-media.com/lodging/3000000/2870000/2865000/2864999/71104708.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Pestana Promenade Ocean Resort Hotel (Funchal)](https://images.trvl-media.com/lodging/3000000/2870000/2865000/2864999/c4cd949a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Twin Room (Promenade) | Minibar, in-room safe, desk, blackout curtains - Pestana Promenade Ocean Resort Hotel (Funchal)](https://images.trvl-media.com/lodging/3000000/2870000/2865000/2864999/06df18cd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Pestana Promenade Ocean Resort Hotel offers a peaceful oceanfront escape where guests can relax at the sauna and enjoy delicious meals at two on-site restaurants. The property provides free WiFi throughout and features an indoor pool for year-round swimming. ## Reviews 9.2 Wonderful ## Popular amenities - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Gym £188 includes taxes & fees 29 Apr - 30 Apr ## Room options ### Check availability for these dates Tonight [Apr 5 - Apr 6](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=2864999&PinnedHotelID=2864999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=2864999&PinnedHotelID=2864999&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 6 - Apr 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=2864999&PinnedHotelID=2864999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=2864999&PinnedHotelID=2864999&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=2864999&PinnedHotelID=2864999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=2864999&PinnedHotelID=2864999&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 17 - Apr 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=2864999&PinnedHotelID=2864999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=2864999&PinnedHotelID=2864999&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 5 of 5 rooms ### View all photos for Classic Twin Room, Sea View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2870000/2865000/2864999/fbac823e_edited_2259.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room, Sea View 9.4 Exceptional 6 reviews - Sea view - 377 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Classic Twin Room, Partial Sea View (Side View) ![View from room](https://images.trvl-media.com/lodging/3000000/2870000/2865000/2864999/4bd31c4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room, Partial Sea View (Side View) 8.8 Excellent 3 reviews - Partial sea view - 249 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Superior Twin Room, Sea View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2870000/2865000/2864999/fbac823e_edited_2259.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, Sea View 8.4 Very good 5 reviews - Sea view - 377 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Twin Room (Promenade) ![Twin Room (Promenade) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2870000/2865000/2864999/06df18cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room (Promenade) - 269 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Classic Twin Room, Pool View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2870000/2865000/2864999/57a2b599.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room, Pool View 9.4 Exceptional 3 reviews - 409 sq ft - Sleeps 3 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFunchal-Hotels-Pestana-Promenade-Ocean-Resort-Hotel.h2864999.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFunchal-Hotels-Pestana-Promenade-Ocean-Resort-Hotel.h2864999.Hotel-Information) ## About the area Located in Funchal, Pestana Promenade Ocean Resort Hotel is on the boardwalk. CityBubbles and Santa Clara Monastery are local landmarks, and the area's natural beauty can be seen at Laurisilva of Madeira and Doca do Cavacas Natural Pools. Lido Bathing Complex and Ponta Gorda Bathing Complex are also worth visiting. Looking to get your feet wet? Scuba diving, snorkelling and waterskiing adventures can be found near the property. [Visit our Funchal travel guide](https://www.expedia.co.uk/Funchal.dx1232) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C32.63747%2C-16.93668&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kdUDUV3hRMgz5Lu3_v7aukwg2mg=) Rua Simplicio dos Passos Gouveia, #31, Funchal, 9000-001 ### What's nearby - ![Centro Comercial Forum Madeira](https://images.trvl-media.com/place/1232/3b6202b2-ecc0-4a4c-a9ba-75edc127ce0a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Centro Comercial Forum Madeira 9 min walk \- 0.5 miles - Lido Bathing Complex 5 min walk \- 0.3 miles - Ponta Gorda Bathing Complex 7 min walk \- 0.4 miles - Formosa Beach 15 min walk \- 0.8 miles - CR7 Museum 4 min drive \- 1.7 miles ### Getting around - Funchal (FNC-Cristiano Ronaldo) 27 min drive ### Restaurants - Papa Manuel Lido 3 min walk - Pão, Vinho e Petiscos 3 min walk - Ristorante Pizzeria Radices 4 min walk - Pestana Promenade 1 min walk - Padel Jardim Panorâmico 5 min walk ## About this property ### Pestana Promenade Ocean Resort Hotel Upscale hotel near Funchal Marina Consider a stay at Pestana Promenade Ocean Resort Hotel and take advantage of a terrace, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the sauna, and indulge in a body treatment, a massage or a facial. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a gym. You'll also enjoy the following perks during your stay: - An indoor pool and an outdoor pool - Buffet breakfast (surcharge), self-parking (surcharge) and a banquet hall - A billiards/pool table, meeting rooms and massage treatment rooms - Tour/ticket information, a lift and multilingual staff - Guest reviews give top marks for the helpful staff Room features All 110 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with bidets and shower/bath combinations - LCD TVs with cable channels - Balconies, recycling and childcare services ## Similar properties ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/1000000/20000/14400/14327/117e4530.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pestana Carlton Madeira Ocean Resort Hotel Funchal - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 1,001 reviews £183 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=14327&PinnedHotelID=14327&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, 2 outdoor pools](https://images.trvl-media.com/lodging/2000000/1060000/1058100/1058018/b1997bdc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Porto Mare Hotel, by PortoBay Funchal - Pool - Hot tub - Spa - Kids’ pool 9.6 Exceptional 651 reviews £256 includes taxes & fees 10 Apr - 11 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=1058018&PinnedHotelID=1058018&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/84000000/83700000/83695600/83695546/1038bc8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barcelo Funchal Oldtown Funchal - 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8 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=862912&PinnedHotelID=862912&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/3000000/2270000/2264100/2264070/b3ba4ff4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Melia Madeira Mare Funchal - Pool - Spa - Pet-friendly - Kids’ pool 9.2 Wonderful 569 reviews £179 includes taxes & fees 22 Apr - 23 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=2264070&PinnedHotelID=2264070&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1060000/1052400/1052356/ff2398b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pestana Grand Premium Ocean Resort Funchal - Pool - Hot tub - Spa - Kids’ pool 9.0 Wonderful 585 reviews £203 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=1052356&PinnedHotelID=1052356&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/72000000/71120000/71119100/71119006/w3837h2524x3y0-0af499d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NEXT - 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21 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=881176&PinnedHotelID=881176&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=2864999&PinnedHotelID=2864999&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2864999,14327,1058018,83695546,14349) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (EUR 15 per day) - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 20 per person - 2 restaurants - A bar/lounge ### Restaurants on site - Deep-Blue and Breezes ### Things to do - Billiards/pool table - Gym - Indoor pool - Outdoor pool - Sauna ### Family friendly - In-room babysitting - Indoor pool - Laundry facilities - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Garden - On the boardwalk/promenade - Terrace ### Spa - Facials - Massage - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 7 floors - Banquet hall - Built in 2009 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Desk - Phone - Recycling - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals welcome) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 20 per person - Self-parking fee: EUR 15 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned Property Registration Number 3982 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Pestana Ocean Pestana Ocean Promenade Pestana Ocean Promenade Resort Hotel Pestana Promenade Pestana Promenade Ocean Pestana Promenade Ocean Funchal Pestana Promenade Ocean Resort Hotel Pestana Promenade Ocean Resort Hotel Funchal Pestana Promenade Resort Hotel Pestana Promenade Ocean Hotel Funchal Pestana Promenade Ocean Resort Hotel Madeira/Funchal Pestana Promenade Ocean Resort Pestana Promenade Ocean Resort Hotel Hotel Pestana Promenade Ocean Resort Hotel Funchal Pestana Promenade Ocean Resort Hotel Hotel Funchal ## Frequently asked questions ### Does Pestana Promenade Ocean Resort Hotel have a pool? ### How much does it cost to stay at Pestana Promenade Ocean Resort Hotel? ### Is Pestana Promenade Ocean Resort Hotel pet-friendly? ### How much is parking at Pestana Promenade Ocean Resort Hotel? ### What time is check-in at Pestana Promenade Ocean Resort Hotel? ### What time is check-out at Pestana Promenade Ocean Resort Hotel? ### Where is Pestana Promenade Ocean Resort Hotel located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Pestana Promenade Ocean Resort Hotel Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.0 Location ### 9.4 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 421 8 - Good 218 6 - Okay 39 4 - Poor 10 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Brian 23 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had the best time here, great location, staff was amazing from the front desk to the manager. Pool was great after a long day of exploring ##### Brian Stayed 3 nights in Sep 2025 Verified ### 10/10 Excellent #### DAVID 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff very friendly and helpful, lots of staff cleaning ##### DAVID Stayed 8 nights in Sep 2025 Verified ### 6/10 Okay #### Donna 1 Dec 2025 Liked: Cleanliness, staff & service Def some good and bad. Beautiful scenery and view in pool area. Good location. Very well maintained. Specious room with lovely view. Breakfast selection was very good. In general Seemingly upscale however definitely signs of cutting corners. Sauna hours not convenient. Room hot even with AC all the way down. Room temp was never comfortable. Very stuffy. Learned this is very common at Pestana hotels and resorts. Outdoor Jacuzzi was not heated, and indoor was only lukewarm. Bathroom in common area on ground floor smelled terrible everyday. Smelled like sewage. ![](https://a.travel-assets.com/ugc/hotel-reviews/f4ba5907-7866-47f3-a197-ce619fde011c-1764560793611.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c9760cf9-d512-45c9-9ea5-5df1c764ad55-1764560948198.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9475b761-a5a6-4b4f-aa62-a62b641610c9-1764560950459.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Donna Stayed 4 nights in Nov 2025 Verified ### 10/10 Excellent #### DAVID WESLEY 12 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent view of ocean. ##### DAVID WESLEY Stayed 7 nights in Oct 2024 Verified ### 8/10 Good #### James 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to spend a week, good links to town centre and local walks along promenade. Buffet and breakfast was excellent. Could improve communication on facilities, as staff could not supply English language text on the TV (remained in German due to IT problem). ##### James Stayed 7 nights in Mar 2025 Verified ### 10/10 Excellent #### Kim 23 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants. ##### Kim Stayed 7 nights in May 2024 Verified ### 10/10 Excellent #### Susan 28 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Outstanding staff - very friendly and helpful. Great facilities, good food choices, very clean and comfortable. ##### Susan Stayed 7 nights in Jun 2024 Verified ### 10/10 Excellent #### Jeanette 14 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff in the breakfast/dinning were absolutly fantastic. So nice, friendly and polite and did their best for me. Tip them generously when you stay there!!! ##### Jeanette Stayed 2 nights in Oct 2024 Verified ### 10/10 Excellent #### Elaine 30 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 3rd time in this property….high standard of cleanliness and attention. Good choices for breakfast. ##### Elaine Stayed 14 nights in Oct 2024 Verified ### 8/10 Good #### Susan 30 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me Rodgrigues was so helping in arranging our transportation from the airport. The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel. ##### Susan Stayed 6 nights in Apr 2024 Verified ### 8/10 Good #### Laura 16 Sept 2024 Liked: Cleanliness, staff & service, amenities The common areas of the hotel were lovely . Lush grounds and fantastic amenities . The rooms need a refresh as they are dated . Pricey property when compared to another hotel our friends stayed at up the street . Breakfast assortment was plentiful with something for everyone . ##### Laura Stayed 4 nights in Sep 2024 Verified ### 8/10 Good #### Verified traveller 9 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location and views. Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too. ##### Verified traveller Stayed 2 nights in Jun 2024 Verified ### 10/10 Excellent #### Iwona 2 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very nice hotel. Rooms are showing a little bit of wear and tear but very clean. Breakfast buffet fit for a king! Great outdoor pool, but not heated so it was rather cold in November. Indoor pool, jacuzzi and sauna were also great. I just wished they would not close at 8pm. After hiking the lavadas, and dinner we really had to hustle to be able to use these facilities for at least a little bit. Definitely would stay again. ##### Iwona Stayed 6 nights in Nov 2024 Verified ### 10/10 Excellent #### Ivana 2 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had an absolutely perfect stay at Pestana Promenade! The rooms are lovely and spacious. The only thing that bugged me was the big arch blocking our view of the sea partially. A few rooms have this problem. The staff are amazing, especially the cleaning ladies who do a wonderful job and are very kind. Amazing staff in the restaurant as well! Thank you Pestana, we will be returning for sure!😀 ##### Ivana Stayed 9 nights in Nov 2023 Verified ### 10/10 Excellent #### Pasi 12 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A pleasent stay Stayed here over the new year for about a week. Overall a nice experience. The hotel is very clean and the staff is very helpful and friendly. The location of the hotel is good and the ocean view from the balcony is beautiful. I really enjoyed the breakfast as well, it has a lot of options to choose from and there was sparkling wine available every morning. I only had two minor issues with the room. The pillows were a bit hard for me personally. And the bed is not a real double bed, but two small beds next to each other. And although the staff did provide us with a large mattress on top, it still isn’t quite the same thing as a real double bed. But these are minor things and the overall experience in the hotel was very nice. I can recommend this hotel. ##### Pasi Stayed 8 nights in Dec 2024 Verified ### 8/10 Good #### Cristine 2 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed the food the breakfast and the service was outstanding ,the daily hostess who could speak 4 languages was brilliant .We had a cleaning woman on the 6th floor who was also outstanding .My one disappointment was do wish I had a gym (some sort of cardiovascular machine i could have exercised on ) Both the broken gym equip and pico de Airo ,a dream we thought we would have experienced but due to road damage from fires we did not get to experience it. All things considered a Beautiful place to visit 👍 ##### Cristine Stayed 8 nights in Aug 2024 Verified ### 4/10 Poor #### phillip 25 Oct 2024 Liked: Staff & service, amenities Disliked: Property conditions & facilities Unfortunately I cannot give a good review in general as the room we stayed had many flaws as I’m listing below. Air conditioning was very poor, not enough to cool the room for the night. We could not open the terrace window as it was right on the Promenade making it uncomfortable to have a sit down outside. The room was very small and more appropriate to a 2 star hotel. The facilities in general were very good, pool, jacuzzi, restaurant….etc The staff were fantastic however I cannot hide the fact that the room was the down side of our holidays, DO NOT CHOOSE THE PROMENADE ROOMS!!!! After 15 miles of hiking we deserve a good rest to tackle the next day, unfortunately that did not happen due to the room being very poor for a 4 star hotel Breakfast was fine and very well served! ##### phillip Stayed 5 nights in Oct 2024 Verified ### 10/10 Excellent #### Sonia 10 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was our second stay at the hotel and it didn’t disappoint. Every member of staff, no matter what their role, were exceptional. They were professional, yet friendly, and always able to help. They went out of their way to ensure my parents were happy with their vegetarian needs, and spent much time helping us choose our tours. The Island tours are a fantastic way to see everything, or you can get a bus outside the hotel into Funchal then to whenever you need. We found the taxis were reasonably priced too. The hotel outdoor and indoor pools were great, as well as the spa services. All set in beautiful grounds with easy access to the promenade. Breakfast had ample variety with so many bread choices, pastries, an omlette station, fresh fruit, ham, cheses etc. Some nights had fun entertainment with Madeiran dancers and BBQ, good Singers and a quality Karaoke night. The bartenders were happy to make you any cocktail if they had the ingredients, in addition to their extensive list. Our room had a huge super king bed and awesome seaview from our 6th floor balcony. Once again, what made the two weeks were the wonderful staff. It was great to see the Hotel Manager helping the staff and he was always friendly. We particularly want to thank Salomé & Flipe (our favourites), Lina, Tito and Rui in Reception; Fatima, Ana, Tania, Ivone, Claudia and Andrew in the restaurant. Them and others really made time to speak with us and help us have the best time. Thank you again. ##### Sonia Stayed 14 nights in Jul 2023 Verified ### 6/10 Okay #### Kimberly 1 Jul 2024 Solid 3 star hotel that could easily be a 4 star if cleanliness, staff and service improved. Similar to some other reviews- stained or lightly damaged walls, stained pull down curtain for the shower, hard water scale and build up accumulated on bathroom glass. The rooms don't really get made up and empty/used glasses accumulated throughout the week. Some staff were helpful, but overall not so much. I reported issues with the WiFi not working on Tuesday - was told this would be brought to the manager's attention. On Thursday, still no WiFi - at the pool, in my room, the balcony, etc. The person at the front desk first acknowledged a problem but then told me I was incorrect when it "worked" on his phone and not mine. Again on Friday when I started to worry I could not get in touch with home or check in for my flight, the front desk told me the WiFi just went down that day and would be fixed. When I inquired about an accommodation of some sort for the inconvenience I was told nothing could be done? Disappointing overall and would never want someone else to feel as dismissed as I was meant to feel. Oh, and when I booked my taxi for a set rate - I was told the rate was different the morning of my checkout. Thank you to the one person who tried to be helpful and held the original rate. Also, pass on the spa. I reserved a head and shoulders relaxation massage - shoulders good, but swirling around my hair in circles is not what I paid for? ##### Kimberly Stayed 8 nights in Jun 2024 Verified ### 10/10 Excellent #### Troy 6 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, friendly staff and great dining and shopping options close by ##### Troy Stayed 1 night in Sep 2022 Verified ### 10/10 Excellent #### Jake 12 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very nice hotel in a lovely area, short walk to Funchal town. ##### Jake Stayed 10 nights in Jul 2022 Verified ### 10/10 Excellent #### Günther 21 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very good Services and friendly Personal; ##### Günther Stayed 7 nights in Feb 2025 Verified ### 10/10 Excellent #### Richard 28 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful property in a beautiful location ##### Richard Stayed 1 night in May 2023 Verified ### 10/10 Excellent #### Ben 20 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Another brilliant addition to the Pestana brand, which has many great Hotels in Maderia. I booked another stay as soon as I returned home, ##### Ben Stayed 5 nights in Jan 2025 Verified ### 10/10 Excellent #### William 29 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cracking hotel Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. 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