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Reviews of Hampton Inn & Suites Fresno

2.5 out of 5
Hampton Inn & Suites Fresno
327 E Fir Ave, Fresno, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 801 reviews" "
Rating 8 - Good. 239 out of 801 reviews" "
Rating 6 - Okay. 68 out of 801 reviews" "
Rating 4 - Poor. 35 out of 801 reviews" "
Rating 2 - Terrible. 24 out of 801 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jessica, Glendale

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay!
Stayed 1 night in Mar 2024
Response from Rick on 22 Apr 2024
Thank you for your feedback. We're delighted you had a pleasant stay at the Hampton Inn & Suites in Fresno, CA. We look forward to having you again in the near future.

10/10 Excellent

Georgina

Travelled with partner
Was surprised at the fee for the dog- wasn’t marketed well Out room nice but couch and carpet needed updating
Stayed 1 night in Apr 2024
Response from Andrea M. on 22 Apr 2024
Thank you for your feedback. We will go ahead and take a further look into these issues. Thank you again for choosing the Hampton Inn & Suites for your stay.

10/10 Excellent

Francisco, Ahwahnee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea M. on 22 Apr 2024
We are delighted to hear you had a great experience with us! We appreciate your business and hope to see you again soon! Thank you for choosing the Hampton Inn & Suites!

4/10 Poor

Maria

Travelled with family and small children
Old hotel. Air conditioner super loud. Don’t stay here if u want quiet sleep.
Stayed 1 night in Mar 2024
Response from Andrea M. on 22 Apr 2024
Thank you for your feedback. My sincere apology for the experience you had while staying with us. Thank you for bringing this to my attention, this shall be shared with our team to improve upon. Thank you for staying at the Hampton Inn & Suites.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was incredibly clean and staff was fantastic
Stayed 3 nights in Mar 2024
Response from Andrea M. on 22 Apr 2024
We are delighted to hear you had a great stay with us. We appreciate your feedback and look forward to seeing you again soon. Thank you for choosing to stay with us here at the Hampton Inn & Suites.

8/10 Good

EDWIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ut waz clean
Stayed 3 nights in Mar 2024
Response from Andrea M. on 22 Apr 2024
Thank you for your feedback. We are glad to hear that you had a good experience with us here at the Hampton Inn & Suites. We look forward to seeing you again. Thank you for choosing us for your stay.

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget hotel without the budget. The room was sloppy. The bed was uncomfortable, the sheet weren’t tucked or tight they were just like plopped on and so wrinkled they kept bunching up. The pillows had no life left in them. The shower wasn’t the cleanest. Mildew built up in corners of caulking. The shampoo, conditioner & body wash bottles were so gross. Don’t think they have been wiped in a long time. I forgot toothpaste, there is a sign in the room that says they have complimentary tooth brush and toothpaste. Of course they were out and I had to buy a tiny tube for $2. The lady that checked me in had 0 guest service. She asked me for ID and credit card and that’s all the words she spoke, no smiles from her. She couldn’t even be bother to direct us to the room or let us know anything about the property. I won’t be choosing this hotel in the future!
Stayed 1 night in Mar 2024
Response from Andrea M. on 23 Apr 2024
Thank you for your feedback. My sincere apology for the experience you had while staying with us. Thank you for bringing this to my attention, this shall be shared with our team to improve upon. Thank you for staying at the Hampton Inn & Suites.

10/10 Excellent

Lovella

Stayed 1 night in Dec 2023
Response from Andrea M. on 8 Feb 2024
Thank you for your feedback. We are delighted to hear you had a pleasant stay with us. We look forward to having you stay with us again soon and thank you for staying at the Hampton Inn & Suites in Fresno - Riverpark.

10/10 Excellent

Ysmael, VALLEY CENTER

Stayed 2 nights in Jan 2024
Response from Andrea M. on 8 Feb 2024
Thank you for your feedback. We are delighted to hear you had a pleasant stay with us. We look forward to having you stay with us again soon and thank you for staying at the Hampton Inn & Suites in Fresno - Riverpark.

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Jan 2024
Response from Carrieanne on 24 Jan 2024
We are glad to know that you enjoyed your stay with us and we look forward to seeing you again on your next visit!

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carrieanne on 24 Jan 2024
Thank you for your review. We are glad to know that you enjoyed your stay with us and we look forward to seeing you again on your next visit!

8/10 Good

Rob

Stayed 1 night in Jan 2024
Response from Carrieanne on 24 Jan 2024
Thank you for your loyalty to the Hampton brand. We are glad to know that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Fresno!

10/10 Excellent

Grace

Stayed 3 nights in Dec 2023
Response from Carrieanne on 24 Jan 2024
We are glad to know that you enjoyed your stay with us and we look forward to seeing you again on your next visit!

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very responsive in replacing incomplete coffee maker in room. Breakfast was good, with both hot and cold options. Keys worked well throughout stay.
Stayed 2 nights in Dec 2023
Response from Andrea M. on 5 Feb 2024
Thank you for your feedback. We are delighted to hear you had a pleasant stay with us. We look forward to having you stay with us again soon and thank you for staying at the Hampton Inn & Suites in Fresno - Riverpark.

8/10 Good

Shiva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Digital door key problems.
The digital door key had constant problem and needed to be reset after every opening by the front desk. Not convenient at all.
Stayed 2 nights in Dec 2023
Response from Carrieanne on 24 Jan 2024
Thank you for your valuable feedback! Your response and great comments truly matter to us and will help us to improve in the future. I apologize for the inconvenience of your digital key not working. I understand the impact this can have during your time spent with us.

10/10 Excellent

Catherine L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankful.
Good accomindations and very clean and nice. Would love to stay here again. Thanks, Cathy
Stayed 2 nights in Dec 2023
Response from Carrieanne on 24 Jan 2024
Thank you so much for taking the time to post such an amazing comment about our hotel and staff. Your experience truly matters to us and we are glad that you had such an incredible experience! Once again, thank you and we hope to see you soon.

10/10 Excellent

Juan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay I’ve had
Excellent all around great service specially from the beautiful woman Andrea at the desk
Stayed 1 night in Dec 2023
Response from Carrieanne on 24 Jan 2024
Wow! What a great comment! Thank you so much for taking the time to post such a great review. We value your loyalty and we hope to see you soon!

8/10 Good

Hal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is kind of remote, bed was "firm" but facilities were as expected for this kind of property. Cant statnd staff having facial piercings, nose rings, etc. Have we come to that?
Stayed 1 night in Dec 2023
Response from Carrieanne on 24 Jan 2024
Thank you for your loyalty to the Hampton brand. We have some wonderful shopping and restaurants near by. Stop by our front desk for some great directions and ideas during your next visit. You'll love our location as much as others do. We look forward to seeing you again on your next visit to Fresno!

8/10 Good

Kristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carrieanne on 24 Jan 2024
We are glad to know that you enjoyed your stay with us and we look forward to seeing you again on your next visit!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bedding was the best !! Soft and cozy !
Stayed 1 night in Dec 2023
Response from Carrieanne on 24 Jan 2024
We are glad that you enjoyed your stay with us! Your experience will help our future guests to look forward to the same soft and cozy bed too! Thank you again and we hope to see you soon!

10/10 Excellent

jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service
Stayed 2 nights in Oct 2023
Response from Carrieanne on 29 Jan 2024
Thank you for your review. We love hearing from our guests. We look forward to serving you again as our guest on your next trip to Fresno.

10/10 Excellent

Louis

Stayed 1 night in Nov 2023
Response from Andrea Mata on 21 Nov 2023
Thank you for your feedback. We are delighted to hear you had a pleasant stay with us. We look forward to having you stay with us again soon and thank you for staying at the Hampton Inn & Suites in Fresno - Riverpark.

10/10 Excellent

Gladys

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was pleasant and peaceful. I would recommend the hotel to anyone.
Stayed 5 nights in Oct 2023

2/10 Terrible

Linda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hair all over bathroom not clean
Room bathroom hair all over bathroom. Place is just beat up. Hyatt place close by going there next.
Stayed 1 night in Nov 2023

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Pillows
Need new pillows
Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Stayed 1 night in Nov 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the facilities were very clean.
Stayed 4 nights in Nov 2023

8/10 Good

Kellee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Fresno Location
This is a great hotel with the friendliest staff! I feel safe staying there. Many times I’m traveling solo to Fresno. I really can’t say anything negative.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and an excellent breakfast!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023

2/10 Terrible

Kevin, Cypress

Travelled with family
Disliked: Staff & service, amenities
The room was not ready when we were about to check in and it was after 3pm. Also we had reserved 2 queen beds for the room and paid extra for the booking, however, when they finally got our room ready, it only had 1 queen bed and they said they ran out of the 2 queen beds and instead gave us single person rolling bed. It was very disappointing.
Stayed 1 night in Oct 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kings Canyon
It was a nice stay for our visit between Kings Canyon and Sequoia National Parks. The hot breakfast was great.
Stayed 1 night in Sep 2023

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

DENISE

Stayed 1 night in Sep 2023

4/10 Poor

Armando

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A water leak in the bathroom all night
As soon as I entered my room I hard and then noticed that there was a significant water leak in the bath tub. I immediately went downstairs to report the problem. They said they would take care of it, but they neglected to tell me WHEN. As a result I had that dripping noise the whole night in my room. That is unacceptable for a hotel of this caliber. I don't think I'm going back there. Fresno has many other choices.
Stayed 1 night in Sep 2023
Response from Justine on 2 Oct 2023
Thank you for your feedback. My sincere apology for the experience you had while staying with us. Thank you for bringing this to my attention, this shall be shared with our team to improve upon. Thank you for staying at the Hampton Inn & Suites in Fresno-Riverpark.

10/10 Excellent

Gabriel

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Justine on 2 Oct 2023
Thank you for your feedback. We are delighted to hear you had a pleasant stay with us. We look forward to having you stay with us again soon and thank you for staying at the Hampton Inn & Suites in Fresno - Riverpark.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay
Overall a good stay. Friendly staff with quick check in. The room was nice and spacious, with one discomfort. The bed did sink on one side, unfortunately. But I did love how soft the pillows were. Food and shops near by always a plus.
Stayed 3 nights in Aug 2023

2/10 Terrible

Talonya

Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and parking was easy. They have a really nice breakfast with eggs, oatmeal, hash browns, yogurt, fresh fruit, etc. One of the better free hotel breakfasts! Would stay again.
Stayed 1 night in Aug 2023
Response from Justine on 9 Aug 2023
Thank you for your feedback. We are delighted to hear you had a pleasant stay with us. We look forward to having you stay with us again soon and thank you for staying at the Hampton Inn & Suites in Fresno - Riverpark.

10/10 Excellent

JoLynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel for a quick one night Bowling tournament.
Stayed 1 night in Jul 2023
Response from Justine Vasquez on 8 Aug 2023
Thank you for your feedback. We are delighted to hear you had a pleasant stay with us. We look forward to having you stay with us again soon and thank you for staying at the Hampton Inn & Suites in Fresno - Riverpark.

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Justine on 9 Aug 2023
Thank you for your feedback. We are delighted to hear you had a pleasant stay with us. We look forward to having you stay with us again soon and thank you for staying at the Hampton Inn & Suites in Fresno - Riverpark.

10/10 Excellent

Gerardo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from Justine on 9 Aug 2023
Thank you for your feedback. We are delighted to hear you had a pleasant stay with us. We look forward to having you stay with us again soon and thank you for staying at the Hampton Inn & Suites in Fresno - Riverpark.

8/10 Good

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly service
Stayed 2 nights in Jun 2023

10/10 Excellent

ENRICO

Stayed 1 night in May 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023