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Dear Elissa,We're sorry to hear that you didn't have a good time with us overall. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. Thank you, and we hope to hear from you soon.
The towels were dirty, hard and scratchy and too small for a normal size person.
Dana
Stayed 3 nights in Mar 2024
Response from Guest Relations on 4 Apr 2024
Dear Dana,Thank you for taking the time to share your thoughts with our team. We are disappointed to read your review as it is not representative of the high standards that we strive to provide for our guests. Your feedback is valuable to us, and we will be sure to relay your review to our team for improvement purposes. Please allow us another chance to show you a much better experience.
Dear John,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team is always looking to improve, so we'll be sure to discuss all of your comments internally and make changes where necessary. Thank you, and we hope you'll consider giving us another chance soon.
We went to a concert at the casino down the road and the price was good, very quiet and felt safe. Room we got was a double bed so the room was small, but for the price it was just fine. Staff was very nice. Bathroom, shower was updated and nice. Will stay again.
Marie
Stayed 1 night in Mar 2024
8/10 Good
Julie
Travelled with partner
22 Mar 2024
You need to let Just now about the deposit and how much
Arrived at our booking to be told that they had run out of fold out beds and they expected a group of 3 adults to share one bed for 6 nights. They kept insisting the room was suitable was 4 people in one king bed. No solutions offered apart from being told to pay double for a second room or check out. It was late and we had been travelling for over 30 hours. Tried other hotels in the area but all booked out. Once an unpleasant review was mentioned they did decide they could swap our room to one with 2 beds however there was an upcharge.
Furniture (couch especially) in the room was disgustingly dirty and one of the pillows had mould coming through. We brought fresh pillows in Walmart and used for our trip. Towels were no longer white and housekeeping hit and miss.
Did not mention the dirtiness to staff after their lack of interest from the beginning. Will never stay there again.
Belinda
Stayed 6 nights in Jan 2024
Response from Guest Relations on 10 Feb 2024
Dear Belinda,There are not enough words to express how sorry we are for your experience. What you have shared is a poor reflection of our standards, and we are determined to do better. Our team will reflect upon your remarks and seize all opportunities to improve our accommodations and service. Thank you for making your voice heard.
The bed was so uncomfortable and small. Pillows were so small and uncomfortable. Towels were small and scratchy. The conditioner tube didn’t have enough go condituon my hair and the shower curtain was very dirty. It was cheap and in a decent location and clean otherwise.
I liked:availability parking right in front of the room; clean; quiet.
Did not like: only 1 bed. No breakfast
Edorne
Stayed 1 night in Oct 2023
6/10 Okay
Monifa
Travelled with partner
21 Oct 2023
Liked: Cleanliness, staff & service, amenities
I didn't like that it was hard to flush the toilet because of weird remodeling and the time limit policy. We had many delays with our new apartment so we needed 5days but they only allow 3. The remodeling did mean that everything was new and clean though.