Freeport Holidays from £911

I’ve been staying here for years ,since it was a Holiday Inn, so I’ve seen this place deteriorate. Got a room with a particularly bad mattress and there was a leak causing a very wet area at the side of the bed. The place used to be great but it’s quickly deteriorating with no apparent care to fix it up . It’s sad to see . Parking lot needs repair. ALL CARPETS NEED STEAM CLEANING !!!! Desperately! Truth be told , the only way to save this place is to close it down and completely redo it . That’s why Holiday Inn sold it . They knew that’s what it needed .

Missing items, poor maintenance, expensive parking

This property is beautiful, and the room was thoughtfully designed with everything needed for a comfortable, luxurious stay. The valet and doorman were exceptionally kind and helpful, and it’s truly a dog-friendly hotel. The location is excellent, very safe and just minutes from Central Park in Columbus Circle, with everything you need within walking distance. The restaurant likely offers one of the best views in the area, and the food was outstanding. Service, however, was a bit slow, with longer wait times even for simple requests like water. That said, the staff remained warm and friendly throughout. I would highly recommend making a reservation at the restaurant. The gym was small and often quite busy.

Everything was good except the pool..not heated pool water was so cold that we couldn’t even get in and the that’s the most we get that hotel for so disappointing

Air conditioner was noisy interrupting my sleep but everything else was good. Furniture and decor could be updated also