Thank you for taking the time to post a rating, Francis.

Thank you, Yves. You`re always welcome!

Thank you for your feedback, Kendall. Clean and helpful are two of the things at the top of our to-do list, so I'm glad to hear they were checked off during your stay. A widening of our street, a few years ago, helped the overall flow of traffic but - unfortunately - took away our left-hand turn. I hope you were able to enjoy our other-wise convenient location, in spite of that.

I am sorry to see that you felt your stay warranted such a low rating, Anne. If only we had some specific feedback, perhaps we could address whatever kept it from being a good visit for you.

Hi, Courtney. I've noted your room number, and will have maintenance check the air conditioning unit. They're usually cold enough to turn you into an ice cube, if they're running on high, so that one must need some tweaking. Thank you for letting us know. 'Glad your stay was great just the same!

Thank you for your review, Hartley. We think we're a great place for the price, so it's good to hear that you do, as well. We actually were not closed at all, because of our long-term guests, so our maintenance and housekeeping staff have been kept busy with the increased cleaning and sanitizing requirements. I will definitely mention that along with making sure our toilet seats are all clean, it should also be noted if they are loose. I appreciate the feedback, because we want your stay to be amazing.

I'm very sorry that was your impression during your stay with us, Kenneth. We actually have made a number of improvements to the property since last year. I think the homeless shelter would be very glad to have accommodations with the clean, comfortable rooms we have here.

Thank you so much a for a wonderful review. We're so pleased that you were pleased with your stay!

Thank you for your review, Owen! We are always glad to accommodate our guests in the best possible way. We look forward to seeing you next time you're in Fredericton.

Thank you very much for your review and rating, Byron. We really are excellently located...and at a price that we are determined to keep reasonable. I agree that the recently-added hot items in our breakfast buffet make it an even better value. Thank you for noticing!

Thank you for your review, Owen. I do wish you had mentioned this to our front desk upon check-in as breakfast is usually ready by at least 6 a.m., in spite of the official start of 07:00. Our night auditor (usually me!) has been known to have it ready as early as 04:30, upon request. We're pretty flexible. I hope you'll have an opportunity to stay with us again.

Thank you so much for a great rating, Lisa! I'm so pleased that you were so happy with your stay. We do hope to see you again.

We appreciate your taking the time to post a rating. Please feel free to let us know how we could raise that score.

I am very sorry this was handled this way. The discrepancy came to light during night audit, and it had been agreed that we would make you aware - upon check-out - of the difference. I can only assume that they thought they were expediting your check-out experience by charging it ahead of time. We will definitely coach as to what was the better course of action, here. Thank you for making us aware - and for letting us know that your stay was otherwise great. We'll look forward to getting it right, next time.

I agree! 'Glad you enjoyed your stay. Thank you for taking the time to let us know.

Thank you for your review, Moir! I'm so glad that our staff were their usual, friendly selves during your stay. They will welcome you back whenever you come visit us.

Hello, thank you for your review. We're sorry that your stay was less than satisfactory. Please feel free to contact us and let us know how we can improve. Thank you for staying with us!

Thank you for your review. I'm pleased that you felt you received good value. That - in addition to making you feel most welcome - is our goal. We appreciate knowing that it was accomplished.

Thank you for taking the time to rate us. We appreciate you!

Boy, we sure love to hear from our returning guests! Thank you so much, Nouran, for taking the time to tell us WHY you keep coming back. You will always find a warm welcome, here. See you next time!

I cannot express how sorry I am that this was your experience, and can assure you that we were all made aware of it and cautioned very strongly to assure that it doesn't happen again. I would like to stress that this was not a room that was shoddily serviced by our housekeeping staff. It was one from which the guests left unexpectedly - late in the day, after housekeeping had left. The error occurred in that it was not statussed as out of order, so the system assigned it for you. If only we'd known, right away, a new room would have been assigned immediately. We do have one dehumidifier in the guest-room hallway downstairs, and since our first floor is actually a ground floor - and not a basement - that one dehumidifier is more than equal to the task of keeping things fresh from a moisture point of view. It does not - however - remove the smell of smoke that comes in on the clothes of our smoking guests, so we have a specific appliance for that, which would have been utilized in the room, if it had been serviced. We take our no-smoking policy very seriously, and spend a goodly portion of each day asking those who smoke to move from the doorways to the designated smoking area at the end of the building, but it's not always possible to keep them from dropping a butt or two before they go. They are cleaned up several times a day, but - as you arrived in the middle of the night - the next cleanup would have been first thing in the morning. It was actually our General Manager who handled your checkout, so I'm sorry if you misunderstood that there would be someone else getting in touch with you. If you have further items you would like to address, please feel free to call us.

How fortunate we are to have guests like you who not only keep coming back, but tell others when things get even better! We're excited about our new breakfast items and glad you enjoyed them. I hope you're entering your cell # each time you check in, to register your stay for our rewards program. It's our newest way to thank our guests who return. Please ask our front desk staff about it next time, if you haven't started already. See you then!

Thank you for taking the time to post a rating. We really appreciate it!

Thank you for taking the time to post a rating. We appreciate it!

Thank you for your review. I'm glad you enjoyed our central location and our affordable pricing. I hope we'll see you again!

Thank you for your review. We love to hear that you loved your stay. I hope you'll be able to visit us again.

Thank you for taking the time to post a rating. We appreciate it!

Thank you for your feedback, David. We are a work in progress....a property 'of a certain' age, which has stood proudly on this hill for more than 40 years. Under our new ownership, we've been in a constant state of improvement for the past 3 years, with no end in sight. I hope you'll return from time to time, to enjoy a clean comfortable room and see what's new.

Wow. I'm so sorry these were your impressions. Our rooms ARE dated, but clean and comfortable and I've never heard anyone say they didn't like the food at Stuft! Burger Bar and Poutinerie. I hope tomorrow brings better things for you.

Thank you for taking the time to post a rating. We really appreciate it!

I'm glad you enjoyed the property. Did you see that we had made-to-order pancakes, and a number of options for items that could be warmed in the microwave? I'm sorry to hear that you found the breakfast lacking. Thank you for posting your feedback - we appreciate it.

As the kids would say, "I know, right?" :) I'm glad you enjoyed our convenient location. Thank you for letting us know!

I'm so glad we were able to provide you with a place to rest while you waited for your flight, Gayle. Thank you for letting us know it was perfect for your needs.

I'm sorry you found the stairs a challenge, Valerie. I'm short, too, so I can empathize! Thank you for your review - we appreciate your feedback.

Thank you for your review, Graham. We ARE an uphill walk away from the downtown core, but are right in the middle of all that our uptown has to offer. We do have a pretty city, and I'm glad you enjoyed our walking trails, and the food and beverage on offer at Stuft! Burger Bar and Poutinerie. Thank you for letting us know.

Thank you for your review. Our price, location, and friendly staff are all things we're proud of. We'll look forward to your next stay!

Thank you for your recommendation, Myrtle. I'm so pleased that YOU were pleased with your stay. Yes - letting us know if you have difficulty with stairs is a very good idea, as there are several solutions to make things easier. We look forward to your next visit!

Thank you for taking the time to post a rating. We appreciate it!

Thank you for your review. I'm glad to hear you were comfortable in your room, and enjoyed our convenient location. The walls between our guest rooms are actually concrete, so they are anything BUT paper thin, but I'm sorry if sounds from the hallway drifted in through the door and disturbed your rest. We appreciate your feedback.

Thank you, Vanessa, for pointing out some of the things that make this a great place to stay. I'm so glad you had a good visit. Come back again!

Omigoodness - how wonderful to hear! Thank you for taking the time to let us know.

Thank you for taking the time to post a rating. We really appreciate it!

Thank you for your comments. We truly appreciate your feedback.

I'm so glad you enjoyed our location. Thank you fore letting us know!

What a lovely review! Thank you for your feedback!

Thank you for your review, Greg! We get so much good feedback on how comfortable the beds are....I'm glad you agree. I regret that you couldn't get the room cool enough to be ideal, but appreciate your not allowing that to ruin your stay. Please come again, anytime.

Thank you for taking the time to rate your stay, Katie. We appreciate it!

Thank you for posting a rating. Perhaps you could tell us some of the factors that went into it?

I'm so glad you enjoyed your room, and that our staff was helpful with your luggage. Having walked that hill every day for many years - to school, and then home from work - I can vouch for its longness and steepness! You were ready for a burger from our onsite restaurant by the time you finished the climb! Thank you for your feedback - we appreciate it.

Thank you, Stephen. You've mentioned three things on which we pride ourselves: cleanliness, friendliness, and good value. Thank you for letting us know!