Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by Ajshe

This traveller left a rating score only Posted 17-Feb-2016 on Hotels
5out of 5
by Jill from Maryland

Great!

Posted 17-Dec-2015 on Hotels
We had to stay here for a week while work was done on our home. The staff was very friendly, even when I had to ask to change the room. Done immediately with a smile and apology. This hotel was clean and convenient to shopping, dining, nightlife, entertainment, and even a hiking/running/dog-walking trail. Close to historical sites. I cannot express the friendliness of the staff enough. They were always helpful and happy. Breakfast was nothing extremely original, the normal waffles, etc.,but it was good and plentiful with a great attendant. It was a perfect stay and I recommend a stay here. Don't know if the people with a bad review even stayed in the same place I did.
4out of 5
by A verified traveller

Nice Place

Posted 23-Nov-2015
Pros: Rooms were very clean
Cons: The BBQ grills were not working correctly.
Location: Great location for shopping
Very Clean, close to shopping. starbuck across the Road and Texas Roadhous across the street
5out of 5
by Natalie from Melbourne Beach Florida

Thank you ..bless the family from Florida

Posted 01-Nov-2015 on Hotels
Everyone was very gracious..
4out of 5
by Greg

This traveller left a rating score only Posted 12-Oct-2015 on Hotels
4out of 5
by James F.

Family Trop

Posted 09-Sep-2015 on Orbitz
Our experience was very good. Our room had a problem with the air conditioner not working, and no other doubles were available but the staff gave us 2 rooms with King Beds, not charging us for the second room, to make up for it. Very clean, nice firepit outside, very friendly staff. Would definitely stay here again.
2out of 5
by A verified traveller from Bogota, Colombia

Nice and quiet hotel. But the staff is so rude.

Posted 27-Jun-2015
Rachel in front desk is rude, unfriendly and give a very poor service. We lost a jacket inside the hotel and nobody care about it. We asked since the reservation for a handicap room and never get it. We asked for an extra bs and never happen. We asked for a blanket and they gave us 8 pillow covers. Bad bad!!!
Comment from Hotel Management
01-Jul-2015 by NDP, Hotel Management
As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal. Please accept our sincere apology for the inconvenience you experienced. Your feedback will be addressed with the appropriate hotel team to ensure this was an isolated issue and corrected moving forward. We hope to have an opportunity to host you in the true TownePlace Suites tradition when your travel brings you back to Frederick. Nettie DellaPenna - General Manager
5out of 5
by Jeanna from PA

Great Stay!

Posted 25-Jun-2015 on Hotels
Great place!
5out of 5
by Matthew from Chester Springs

Good hotel

Posted 30-May-2015 on Hotels
Nice and simple out of town hotel. Friendly staff and simple service. Good pool and adequate breakfast included. The rooms were spacious and well maintained. Lots of food options a 1 minute walk across street. We would stay here again.
5out of 5
by Micaela from Elgin Il

Top of the list

Posted 17-Jan-2015 on Hotels
I stayed in 5 different hotels and by far Townplace surpassed my expectation.