All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1083 out of 1687 reviews" "
10 - Excellent
1,083
Rating 8 - Good. 451 out of 1687 reviews" "
8 - Good
451
Rating 6 - Okay. 102 out of 1687 reviews" "
6 - Okay
102
Rating 4 - Poor. 33 out of 1687 reviews" "
4 - Poor
33
Rating 2 - Terrible. 18 out of 1687 reviews" "
2 - Terrible
18
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Good
Sally
Travelled with family, Travelled with family and small children, Travelled with partner
Likes: pools & pool area, reception area, room was great and view was wonderful.
Dislikes: Each room should have at least 1 designated secure parking spot, wifi did not work in room only pool area & reception, it wasn’t very pleasant sitting on the balcony with the air con vent blowing hot air on us, they should be moved.
Sally
Stayed 3 nights in Mar 2024
Response from The Oaks Hervey Bay Team on 2 Apr 2024
Hi Sally,Thank you for taking the time to review your recent stay with us. The parking is unallocated meaning you can park anywhere underneath the property. We are also aware that the wifi is somewhat of an issue, however with great feedback, we can provide details to the providers.We can’t wait to welcome you back again soon!
Friendly helpful front desk staff. Nice ocean view.
Robert
Stayed 3 nights in Mar 2024
Response from The Oaks Hervey Bay Team on 2 Apr 2024
Thank you for taking the time to review your recent stay with us.We can’t wait to welcome you back again soon!
10/10 Excellent
Thomas
19 Mar 2024
Thomas
Stayed 1 night in Mar 2024
Response from The Oaks HB Team on 19 Apr 2024
Dear Thomas,Thank you for taking the time to review your stay with us. We appreciate the wonderful feedback.
2/10 Terrible
Daniel
11 Mar 2024
I didn’t even get to stay there I booked and I paid for it and they would not let me in the door because the online booking service did not transfer the information in time and I was unable to get a key and I want a full refund immediately, or I will be reporting this service to media
Daniel
Stayed 1 night in Mar 2024
Response from The Oaks Team Hervey Bay on 14 Mar 2024
Dear DanielWe are sorry that your booking with our property failed, and that you did not get to experience our resort.Please note that no funds were processed at property - so it will be Expedia refunding you any monies.Kind regards
10/10 Excellent
David
Travelled with family, Travelled with family and small children
Response from The Oaks Team Hervey Bay on 5 Mar 2024
Dear DavidMany thanks for your great praise of our front of house team following your recent stay. It is greatly appreciated by all our team who strive to provide excellent service. We hope to welcome you back for a return visit very soon.Kind regards
8/10 Good
NEEL
Travelled with family
31 Jan 2024
Liked: Room comfort
Good property
NEEL
Stayed 1 night in Jan 2024
Response from The Oaks Team Hervey Bay on 5 Feb 2024
Dear NeelMany thanks for your great review of your recent stay.Kind regards
First time staying at the Oaks Resort will definitely be back this year
Anthony
Stayed 3 nights in Jan 2024
Response from The Oaks Team Hervey Bay on 31 Jan 2024
Dear AnthonyThank you so much for your lovely review of your recent stay with us at Oaks Hervey Bay Resort & Spa. Your excellent feedback is greatly appreciated by all our team.Kind regards
10/10 Excellent
Susanne
Travelled with family
19 Jan 2024
Liked: Cleanliness, amenities
The staff were super helpful and friendly
Susanne
Stayed 2 nights in Jan 2024
Response from The Oaks Team Hervey Bay on 31 Jan 2024
Dear SusanneThank you so much for your lovely review of your stay - all our team very much appreciate your terrific feedback.Kind regards
10/10 Excellent
Angela
12 Jan 2024
Angela
Stayed 1 night in Jan 2024
Response from The Oaks Team Hervey Bay on 16 Jan 2024
Dear AngelaThank you so much for your fabulous rating of your recent stay with us at Oaks Hervey Bay Resort & Spa. All our team thank you, and look forward to welcoming you back for a return visit very soon.Kind regards
Response from The Oaks Team Hervey Bay on 5 Feb 2024
Dear CherylMany thanks for taking the time to review your recent stay with us at Oaks Hervey Bay Resort & Spa - your very lovely feedback is greatly appreciated by all our team.Kind regards
Response from The Oaks Team Hervey Bay on 5 Feb 2024
Dear JeffreyThanks for the great rating of your recent stay.
8/10 Good
David
Travelled with partner
4 Jan 2024
Absolutely stunning apartment overlooking the swimming pool and very spacious for a 1 bed apartment
David
Stayed 1 night in Dec 2023
Response from The Oaks Team Hervey Bay on 5 Feb 2024
Hello DavidMany thanks for your terrific rating of your recent stay at Oaks Hervey Bay Resort & Spa. Your wonderful feedback is greatly appreciated by all our team.Kind regards
2/10 Terrible
Kelly
30 Dec 2023
Kelly
Stayed 5 nights in Dec 2023
Response from The Oaks HB Team on 5 Feb 2024
Dear Kelly,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. We hope to welcome you back another time for a more memorable stay.
Response from The Oaks Team Hervey Bay on 31 Dec 2023
Dear LocklenThank you for your fabulous review of your recent stay with us at Oaks Hervey Bay Resort & Spa. Your very positive comments are greatly appreciated by all our team.Kind regards
10/10 Excellent
Kelly
28 Dec 2023
Kelly
Stayed 5 nights in Nov 2023
Response from The Oaks Team Hervey Bay on 31 Jan 2024
Dear KellyThank you for your great rating of your recent stay.Kind regards
10/10 Excellent
James
Travelled with family
22 Dec 2023
The apartment was very nice and pool has been done up beautifully
James
Stayed 3 nights in Dec 2023
Response from The Oaks Team Hervey Bay on 26 Dec 2023
Dear JamesThank you so much for your terrific rating of your recent stay with us at Oaks Hervey Bay Resort & Spa - such great feedback is tremendously appreciated by all the team.Kind regards
10/10 Excellent
Joanne
2 Dec 2023
Joanne
Stayed 2 nights in Nov 2023
Response from The Oaks Team Hervey Bay on 26 Dec 2023
Hi JoanneThank you for your great rating of your stay with us at Oaks Hervey Bay Resort & Spa.Kind regards
Response from The Oaks Hervey Bay Team on 5 Dec 2023
Hi Robert,Thank you for your time and effort to review your recent stay. We strive to ensure our guests are welcomed and comfortable through their stay. We have noted your dislike of the bed and will contact the owner for replacement review. Kind regards,
10/10 Excellent
Ronald
28 Nov 2023
Liked: Cleanliness
Couldn't book a family room via Wotif - arrived to meet our son, to find he HAD booked a family room. Not really a problem, but a bit annoying all the same.
Ronald
Stayed 4 nights in Nov 2023
Response from The Oaks Team Hervey Bay on 28 Nov 2023
Dear RonaldThank you so much for your brilliant rating of your recent stay with us at Oaks Hervey Bay Resort & Spa. Your wonderful 5 out of 5 is greatly appreciated by all our team!We hope to see you and the family return for another visit to beautiful Hervey Bay soon.Kind regards
Response from The Oaks Team Hervey Bay on 28 Nov 2023
Dear MervynMany thanks for your brilliant 5 out of 5 rating of your recent stay at Oaks Hervey Bay Resort & Spa. It's very much appreciated by all our team.Kind regards
Wonderful location with good amenities and extremely friendly staff. We had only booked for two nights and ended up staying an extra night.
Ann Marie
Stayed 2 nights in Nov 2023
Response from The Oaks Team Hervey Bay on 28 Nov 2023
Dear Ann MarieMany thanks for your fabulous review - and for extending your stay in beautiful Hervey Bay! We hope to see you again soon for a return visit.Kind regards
10/10 Excellent
Andrew
12 Nov 2023
Liked: Cleanliness, room comfort
Andrew
Stayed 1 night in Nov 2023
Response from The Oaks Hervey Bay Team on 15 Nov 2023
Hi Andrew,Thank you so much for your 10/10 review of you recent stay.We appreciate your kindness.We hope to see you again very soon.
4/10 Poor
Peter
9 Nov 2023
Peter
Stayed 4 nights in Nov 2023
Response from The Oaks Hervey Bay Team on 13 Nov 2023
Hi Peter,We would love to hear more about your experience at Oaks Hervey Bay. It was disappointing to see such a low rating but no way to know how we could improve. Please give us a call if you would like to discuss further.Kind regards,
8/10 Good
Narelle
23 Oct 2023
Liked: Cleanliness, amenities
Great accomodation. TV needs an upgrade. Oven needs trays. Having the shower in the bath would be hard for elderly. Bathroom window needs frosted glass.
Narelle
Stayed 2 nights in Oct 2023
Response from The Oaks Team Hervey Bay on 24 Oct 2023
Dear NarelleMany thanks for your fantastic review of your recent stay at Oaks Hervey Bay Resort & Spa. Your great rating is greatly appreciated by all our team.Kind regards
Was a good stay. Nice to see the pool nearly completed. Would like them to concider their in-house entertainment option as I found them poor at best when comparing six other places recently visited.
Smart TVs are cheap now but only offering TV in the bedroom isn't upto standard.
Justin
Stayed 4 nights in Oct 2023
Response from The Oaks Team Hervey Bay on 24 Oct 2023
Dear JustinThank you for your wonderful review of your recent stay at Oaks Hervey Bay Resort & Spa. We take on board, and act upon, our guest feedback wherever possible - so you will be pleased to know that our Foxtel is undergoing a major upgrade commencing in November. This will coincide with our pools reopening mid to late November. We hope to welcome you back for a return visit very soon.Kind regards
4/10 Poor
Veljko
12 Oct 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
I was looking forward to use the swimming pool and I was surprised to see that the pool was closed and under renovation. When I was booking my stay here, there was no any mentioning about the pool being closed. Nevertheless you are still advertising the pool at this place. This is
totally misleading and very, very disappointing.
Veljko
Stayed 1 night in Oct 2023
Response from The Oaks Team Hervey Bay on 13 Oct 2023
Dear VeljkoThank you for taking the time to review your recent stay with us at Oaks Hervey Bay Resort & Spa.The booking record indicates that your reservation was sent, immediately upon booking, advice and options regarding our pools outage. We have made all attempts to communicate the pools outage via all booking platforms, however, it is up to the individual booking engine what information they choose to share on their website.We hope we might be able to welcome you for a return visit at the conclusion of our pool renovations.Kind regards
We enjoyed our stay at Oaks - the only downside was the pools were in the middle of being renovated It is in a great location by the water and the local pier and easy access to walking paths , Botanic Gardens and whale Watching The staff were great and we were given an upgrade to a higher level so we had ocean views
John
Stayed 3 nights in Oct 2023
Response from The Oaks Team Hervey Bay on 11 Oct 2023
Dear JohnThank you for your lovely review of your recent stay with us at Oaks Hervey Bay. Your very kind praise of our team is greatly appreciatedOur pools have been an enormous project, now very close to finishing. The pools will be ready for December, so we hope to be able to welcome you back to HB very soon for a return visit.Kind regards
Staff were super friendly and helpful, overall stay was nice. Room could be updated to fit with property more but not a necessity. Great location, great amenities. Overall great experience for first time staying in Hervey Bay
Rachel
Stayed 2 nights in Oct 2023
Response from The Oaks Team Hervey Bay on 9 Oct 2023
Dear RachelThank you so much for your wonderful review of your recent stay at Oaks Hervey Bay Resort & Spa. All of our team greatly appreciate your kind praise - we hope to welcome you back to Hervey Bay for a return visit very soon.Kind regards
Waste of money for not mentioning in my itinerary that pool is under construction. I need compensation. Very disappointed.
Born2win
Stayed 2 nights in Sep 2023
Response from The Oaks Team Hervey Bay (Hotel Manager) on 9 Oct 2023
Dear Dipan Many thanks for your feedback regarding your booking, made via Expedia, with us at Oaks Hervey Bay Resort & Spa. We have been communicating our pools outage via all booking platforms since works began in August of 2022. In addition, we have messaged all guests immediately upon booking via these platforms (Expedia included), and offered no charge cancellations, or date changes if guests do not wish to stay due to the pools being unavailable. As was the case with your reservation - records indicate that the automated message was sent to you immediately on booking at 10pm at night. All of our marketing and communications of the pools outage has been fair and transparent throughout. Kind regards
4/10 Poor
Skye
25 Sept 2023
Disliked: Property conditions & facilities
Very disappointed that we were not told that the entire pool area was closed off. Our 4 children were so looking forward to swimming while we were there. We were not notified by Wotif or the hotel. Then to top it off, builders started grinding tiles at 7am right outside our door. Very disappointed and will not be staying again.
Skye
Stayed 1 night in Sep 2023
Response from The Oaks Team Hervey Bay on 28 Sept 2023
Hello SkyeWe are very sorry that you did not enjoy your stay with us at Oaks Hervey Bay Resort & Spa. Our hotel records indicate that automated messages indicating our pool works were sent immediately on your booking being placed. We thank you for your feedback and hope to be able to welcome you back at the conclusion of our pool renovation works.Kind regards
As always, my stay was fabulous. Check-in was quick with the friendly staff and was lucky to receive an ocean view room.
Roslyn
Stayed 4 nights in Sep 2023
Response from The Oaks Team Hervey Bay on 23 Sept 2023
Hello RoslynThank you for your very lovely loyalty to us and our hotel - your continued patronage is greatly appreciated by all our team. We hope to see you for another fantastic visit at the conclusion of our pool works. Thank you again for taking the time to review your recent stay.Kind regards
10/10 Excellent
Kathryn
22 Sept 2023
Kathryn
Stayed 3 nights in Sep 2023
Response from The Oaks Team Hervey Bay on 13 Oct 2023
Dear KathrynThank you so much for your wonderful rating of your recent stay at Oaks Hervey Bay Resort & Spa. Your fantastic 5 out of 5 is greatly appreciated by all our team.Kind regards
8/10 Good
Mick
Business traveller
18 Sept 2023
Liked: Cleanliness, room comfort
Pools under construction, not advised until after booking made
Mick
Stayed 2 nights in Sep 2023
Response from The Oaks Hervey Bay team on 19 Sept 2023
Dear Mick,Thanks for the great review of your recent stay.Please note that all pool notices are on the front pages of all Oaks Hervey Bay websites. Unfortunately Hotels.com only show this in their 'policies' section. We cannot control this. We can however see you were sent an email regarding the renovations at 11.43am on the day of booking. If you decide to revisit our resort, please contact directly so we can look after you.
Great for a couple of nights - plenty of casual eating options within walking distance.
Cathy
Stayed 2 nights in Sep 2023
Response from The Oaks Team on 19 Sept 2023
Hi Cathy,Thank you for the great 5/5 rating! We are so glad to know you enjoyed your stay. Please let us know when you plan to return so we can take care of your stay.
6/10 Okay
Belinda
12 Sept 2023
Belinda
Stayed 3 nights in Sep 2023
Response from The Oaks Team Hervey Bay on 14 Sept 2023
Hello BelindaMany thanks for taking the time to review your recent stay at Oaks Hervey Bay Resort & Spa.Kind regards
Response from The Oaks Hervey Bay Team on 8 Sept 2023
Dear Leesa,Thank you for the 5 out of 5 star review! We hope to welcome you back again soon for another memorable stay at Oaks Hervey Bay Resort and Spa.
8/10 Good
Darren
5 Sept 2023
Liked: Cleanliness
Darren
Stayed 2 nights in Sep 2023
Response from The Oaks Hervey Bay Team on 6 Sept 2023
Dear Darren,Thank you for taking the time to review your recent stay.We appreciate the feedback and look forward to welcoming you back soon.
10/10 Excellent
Joanne
1 Sept 2023
Joanne
Stayed 1 night in Aug 2023
Response from The Oaks Team Hervey Bay on 5 Sept 2023
Dear JoanneMany thanks for your fabulous 5 out of 5 rating of your recent stay with us at Oaks Hervey Bay Resort & Spa. It is greatly appreciated by all our team.Kind regards
8/10 Good
Nerissa
21 Aug 2023
Nerissa
Stayed 2 nights in Aug 2023
Response from The Oaks Hervey Bay Team on 12 Sept 2023
Hi Nerissa,Thank you for taking the time to review your recent stay with us at Oaks Hervey Bay Resort and Spa.We hope you enjoyed your stay, and hope to welcome you back again very soon.
6/10 Okay
Craig
Travelled with family, Business traveller
18 Aug 2023
Liked: Cleanliness
Overpriced in my opinion
Craig
Stayed 1 night in Aug 2023
Response from The Oaks Hervey Bay Team on 31 Aug 2023
Hi Craig,Thank you for taking the time to review the pricing of your recent stay. If you would to chat with us and expand on your experience, we would love to hear from you.
2/10 Terrible
Kamni
16 Aug 2023
Disliked: Property conditions & facilities
Kamni
Stayed 2 nights in Aug 2023
Response from The Oaks Hervey Bay Team on 18 Aug 2023
Dear Kamni,We regret to see the very low score for your stay. If you have the time, please contact us with more information.
8/10 Good
Lucinda
Travelled with family, Travelled with family and small children
14 Aug 2023
Liked: Property conditions & facilities
Reception was great check in and check out was quick and easy. You were able to grab a coffee down stairs. Room service available. Cafe and dining areas close by. There were a couple of things the bins weren’t emptied when we arrived and a cockroach in one of the rooms. The spa bath had some sort of scum,.
Lucinda
Stayed 1 night in Aug 2023
Response from The Oaks Team Hervey Bay on 17 Aug 2023
Dear LucindaMany thanks for your fabulous review and excellent rating of your recent stay at Oaks Hervey Bay Resort & Spa. Your kind praise of our team is greatly appreciated.Kind regards