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Reviews of Fairfield Inn & Suites Fort Wayne Southwest

3 out of 5
Fairfield Inn & Suites Fort Wayne Southwest
7737 West Jefferson Boulevard, Fort Wayne, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 224 out of 384 reviews" "
Rating 8 - Good. 101 out of 384 reviews" "
Rating 6 - Okay. 31 out of 384 reviews" "
Rating 4 - Poor. 11 out of 384 reviews" "
Rating 2 - Terrible. 17 out of 384 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Co-Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Christine

Stayed 1 night in Mar 2024

8/10 Good

DeAnn E

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady was very nice and helpful. We arrived late close to midnight she was friendly and ready to help. The hotel and room was clean and had all the things we needed. It smelled good too!!! Looked to be fairly updated.
Stayed 1 night in Feb 2024

10/10 Excellent

JASON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and clean hotel. Only issue was upon check in they never gave any details on the perks, breakfast, pool hours. Overall they were very nice and respectful.
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, sraff was friendly
Stayed 1 night in Dec 2023

8/10 Good

Corey Alan

Stayed 3 nights in Dec 2023

10/10 Excellent

George

Business traveller
Stayed 1 night in Dec 2023

8/10 Good

Marva, Indianapolis, IN

Stayed 1 night in Dec 2023

10/10 Excellent

Mary J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to identify the entrance. Seems like they would have more information closer to the main entrance.
Stayed 5 nights in Nov 2023

6/10 Okay

Kevin

Travelled with family
It was close to my aunts house and staff were friendly. I didn't like that the wifi was down for my entire stay and the pool was closed also.
Stayed 3 nights in Nov 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the rooms under my name Sara McManus and was was a little painful to walk every guess to the check in process , was my wedding day also one paid for the room and I was charged for a non show , we have to fix that.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They allowed us to get together at the dining area and talk until 10 pm , we come to Fort Wayne for a Wedding reception I think we occupied 8 rooms
Stayed 3 nights in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Coshawndra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.. will stay here anytime
Stayed 1 night in Nov 2023

10/10 Excellent

Terri

Stayed 1 night in Nov 2023

4/10 Poor

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had my truck broken into in the parking lot.
Stayed 2 nights in Nov 2023

8/10 Good

Ides of March

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The young lady that checked us in at midnight was an absolute angel! She was sweet and extremely helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice!
The stay was enjoyable, very clean premises. The staff was very friendly and helpful. I would stay there again.
Stayed 1 night in Oct 2023

8/10 Good

K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, from checking with Jazmin to checking out with Orville(don't remember the name he uses). Even though I didn't use housekeeping they were on the floor everyday and offered their services. The breakfast in the mornings was good and they switched it up each morning I stayed there. Would recommend friends and family to stay here and I'll definitely stay when I'm in Fort Wayne again.
Stayed 3 nights in Oct 2023

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nevaeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great experience for us, especially compared to some other stays we've had on this trip.
Stayed 1 night in Oct 2023

10/10 Excellent

Rustee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very secure and safe. Its clean and comfortable as well. This is my go to when I come to town.
Stayed 2 nights in Oct 2023

2/10 Terrible

Korrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Manager was not great at all
Response from Holly on 4 Oct 2023
Hi Korrie, thank you for sharing your experience. Please contact us directly to discuss further.

8/10 Good

Brian

Stayed 1 night in Sep 2023

8/10 Good

David, Easley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient to where I was working. The hotel seemed to be safe and clean. There was some kind of construction going on nearby, so not very quiet at the time I was there.
Stayed 3 nights in Sep 2023
Response from Alexys Koch (GM) on 27 Sept 2023
Thank you for taking the time to provide feedback for your most recent stay David! We appreciate it and hope you choose to stay with us again next time you are in town.

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Holly on 29 Sept 2023
Hi Kelly, thank you for your perfecting rating! We appreciate your stay!

8/10 Good

James, Encinitas

Stayed 3 nights in Sep 2023
Response from Holly on 4 Oct 2023
Hi James! Thank you for sharing your experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Holly on 29 Sept 2023
Hi Richard! Thank you for your perfect rating. It was a pleasure serving you.

10/10 Excellent

Megan

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holly on 29 Sept 2023
Hi Megan, thank you for your perfect rating! We appreciate your stay.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holly on 29 Sept 2023
Hi Lisa, thank you for rating your experience. Please feel welcome to contact us directly to discuss your experience further.

6/10 Okay

Stephanie

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Had a bad experience, the air did not work so after driving hours to get there was miserable. We did stitch the room the second night but felt we should have been refunded for the dirt night since we were only there 6 hours before switching. The bathroom door wouldn’t shut because the door was swelling. There looked to be blood on the side walls of the bathroom as well .
Response from Holly on 27 Sept 2023
Hi Stephanie, thank you so much for your feedback. I am very sorry about your experience with us. Please contact us directly to discuss further.

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holly on 29 Sept 2023
Hi Craig, thank you for your perfect rating! We look forward to seeing you on your next visit to Fort Wayne.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holly on 29 Sept 2023
Hi Cynthia, thank you for your perfect rating! We hope you'll come back to stay with us again.

2/10 Terrible

sarah

Stayed 1 night in Jun 2023
Response from Alexys K on 7 Jun 2023
We're sorry for the issues you experience - we'll work hard to get these items fixed. Thank you for taking the time to let us know of your experience.

6/10 Okay

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
Very nice and clean and staff at checkin was friendly. But not happy about the pool being closed, big reason why we picked this hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Debra, Cedar Park

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant! Overall, the stay was good, and I would stay there again.
Stayed 3 nights in May 2023

10/10 Excellent

Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Rebecca, Otsego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing!! So friendly and made everything so easy!! Best hotel stay I’ve had in a long time.
Stayed 1 night in Apr 2023

4/10 Poor

Matthew

Business traveller, Travelled with family
Disliked: Staff & service
Discriminating, Rude, Mean & Nasty Staff
Paid in advance but stil a hassel to check in. Refused to accept my Chime Credit Card for incidentals, as they no longer accept any chime cards. Maybe they should display on Hotels.com or their own website "No Chime Cards Accepted". Needless to say I didn't have $250.00 in cash forba cash deposit so after arguing with the front desk clerk and manager, the manager finally accepted the card with the condition of charging a preauthorization of $150.00 (normally it is only $20.00, but since I have chime it was equal to one night stay), which the unused portion will be refunded in 2 to 3 weeks. Finally, after getting to my room after 20 minutes of trying to check in, within an hour, I had housekeeping knocking on my door twice, then kids running up & down the hall knocking on everyones door the running down the stairs. All was quiet from 6pm until now as I write this review at 3am, while I am sitting on the couch in the hotel room, because my someone just started banging on my door then shoved my receipt underneath the door. I'm willing to be if I had an unsecured Visa / MC / Discover / AMX CC, that this hotel would have treated me like GD royalty. To sum it up, first & last time I am staying here at this particular Fairfield Inn & Suites.
Stayed 1 night in Apr 2023

10/10 Excellent

Leandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was excellent clean.quiet and the staff was friendly.The breakfast could use some upgrading but descent.
Stayed 1 night in Mar 2023

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay for an early flight out of Fort Wayne
Stayed 1 night in Mar 2023

10/10 Excellent

Lisa

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023