In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews of Home2 Suites by Hilton Jackson Flowood Airport Area

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 247 out of 381 reviews" "
Rating 8 - Good. 81 out of 381 reviews" "
Rating 6 - Okay. 21 out of 381 reviews" "
Rating 4 - Poor. 13 out of 381 reviews" "
Rating 2 - Terrible. 19 out of 381 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was ok. Need upgraded mattresses on bed and sofa bed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Allison

Travelled with family
Workers were friendly and helpful!
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & modern. Spacious rooms, large refrigerator, microwave & plenty of counter space. Def will return!! Only thing I didn't care for was "barking" dogs & breakfast closes too soon(10) as we like to "sleep in" on weekends. Made it down to eat at 10:05 and they had put up everything:(. Maybe close at least 10:30? Otherwise great experience.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Jay, thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed our clean, modern rooms and amenities, and we appreciate your suggestion regarding the breakfast hours. Your feedback helps us improve our services, and we'll certainly consider extending the breakfast hours to accommodate guests who like to sleep in on weekends. We apologize for any inconvenience caused by the early closure. We look forward to welcoming you back on your next visit, and we'll strive to make your experience even better.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Cornelius

Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Lindsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Lindsey, thank you for sharing your enthusiasm! We're delighted to hear that you loved your stay with us. Providing a positive and enjoyable experience for our guests is our top priority. If some specific aspects or features stood out and contributed to your satisfaction, please feel free to share them with us. We appreciate your feedback and look forward to the pleasure of welcoming you back on your future visits. Thank you for choosing our hotel!Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice area, clean and well kept, easy parking and check-in
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Kathryn, thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed our friendly staff, the nice area, and the clean, well-kept environment. We strive to provide a pleasant experience for our guests, and it's rewarding to know that we met your expectations. We appreciate your acknowledgment of our efforts and look forward to welcoming you back on your future visits.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and excellent service. All amenities readily available. I will certainly return.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Robert, thank you for choosing to stay with us and for taking the time to share your positive experience. We're thrilled to hear that you found our hotel very clean with excellent service and all amenities readily available. Your satisfaction is our priority, and we appreciate your kind words. It will be our pleasure to welcome you back for another enjoyable stay. Should you have any additional comments or preferences for your next visit, please don't hesitate to let us know.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Joana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and property was clean.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Joana, thank you for choosing our hotel and taking the time to share your feedback. We're delighted you enjoyed the great location and found our property clean during your stay. Providing a positive experience is our goal, and your comments are truly appreciated. Should you have any specific suggestions or if there's anything more you'd like to share, please feel free to reach out. We look forward to the opportunity to welcome you back for another enjoyable visit.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Debra, Apple Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay and just as nice and ckean
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Debra, thank you for choosing to stay with us again, and we appreciate your positive feedback about the cleanliness of our hotel. It's wonderful to hear that your second stay was just as enjoyable as the first. We strive to provide consistent and excellent service to all our guests, and we're thrilled to know we met your expectations. If there's anything specific you particularly liked or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another pleasant stay.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Antoine

Liked: Amenities, property conditions & facilities
Appears new and well kept
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Antoine, thank you for taking the time to share your positive impression of our hotel. We are pleased to hear that the appearance of our property, which is new and well-kept, contributed to a positive experience for you. We continuously strive to provide a clean and comfortable environment for our guests. If there are any specific aspects you particularly enjoyed or if there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Sentoria

Travelled with partner
Liked: Amenities
It was very nice and comfortable. The people was so nice and friendly.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 29 Feb 2024
Dear Sentoria, thank you for your kind words! We're thrilled to hear that you found our hotel nice, comfortable, and our staff friendly. Providing exceptional service is our priority, and it's rewarding to know we met your expectations. We hope to have the pleasure of hosting you again in the future for another enjoyable stay.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Lakendrick

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT STAY
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Lakendrick, we appreciate your positive review and are delighted to hear that you had a great stay with us. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we are pleased to know that we met your expectations. If your travels bring you back to the area, we would be honored to welcome you again for another great stay.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Arein

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on 13 Feb 2024
Dear Arein, your 5-star rating means the world to us! We're thrilled that you had such a wonderful experience during your time at our hotel. We look forward to having you back with us soon. Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minutes from the airport. Clean, nice room with good amenities. Great hot breakfast and it’s free.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Alison, thank you for choosing our hotel and taking the time to share your positive experience. We're delighted to hear that you enjoyed our clean and well-equipped rooms, as well as our complimentary hot breakfast. We strive to provide a comfortable and convenient stay for all our guests, and your feedback is greatly appreciated. We look forward to welcoming you back on your next visit to the area.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 30 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Laura, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future. Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Area Nice clean and quiet
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Sheila, thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel to be in a good area and appreciated the cleanliness and quiet environment. Providing a pleasant and comfortable stay for our guests is our top priority, and we're glad we could meet your expectations. Should your travels bring you back to the area, we would be honored to host you again.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Deb, Robertsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Staff was very friendly.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Deb, thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're delighted to hear that you found your experience pleasant, with a clean and quiet environment, as well as friendly staff. Providing exceptional service and a comfortable atmosphere is our top priority, and we're thrilled that we met your expectations. Should your travels bring you back to the area, we would love to welcome you again for another enjoyable stay.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We travel and stay in hotels at least 6 times per year. We every impressed with your hotel in every aspect expect but the breakfast was the worst we ever had.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Terry, thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you were impressed with various aspects of your stay. However, we apologize that the breakfast did not meet your expectations. Guest satisfaction is our top priority, and we regret any inconvenience this may have caused. Please know that we take your feedback seriously and will review our breakfast offerings to identify areas for improvement. We appreciate your valuable input as it helps us enhance the guest experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Josh, thank you for the perfect score! We're thrilled that you enjoyed your time with us and look forward to serving you again in the future.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Cornelius

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

April

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Response from Customer Care Team on 16 Jan 2024
Dear April, we're thrilled to hear that you enjoyed our breakfast offerings! Providing a satisfying and delicious breakfast is important to us, and we're glad it contributed to your positive experience. If there's anything specific you liked or if you have any suggestions for improvement, feel free to let us know. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future!Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Monica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service was excellent
Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear Monica, thank you for your kind feedback! We're thrilled to hear that you had an excellent experience with our front desk service. We pride ourselves on providing exceptional customer service, and we're delighted to know that our team met your expectations. We look forward to welcoming you back for another pleasant stay in the future!Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear Greg, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Claudia, Brandon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly helpful staff!!
Stayed 1 night in Dec 2023
Response from Customer Care Team on 23 Dec 2023
Dear Claudia, thank you for your positive feedback! We're thrilled to hear that you enjoyed our great location and found our staff to be friendly and helpful. Our team strives to provide the best possible service, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Claudia, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 21 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 15 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Layla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ashley, the front desk clerk, was very professional and helpful. Breakfast was just OK, and could have been better. It took too long to refill the breakfast items, and many people had to wait. Once items were refilled, they were immediately taken, causing others to have to wait even longer. This should have been anticipated, as it was a very busy weekend due to State Cheer Competitions. Overall, I would stay again.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 14 Dec 2023
Dear Layla, thank you for taking the time to share your experience with us. We're delighted to hear that Ashley, our front desk clerk, provided professional and helpful service during your stay. However, we apologize for any inconvenience you experienced with the breakfast service. Your feedback about the breakfast timing and availability is valuable, and we'll certainly use it to improve our services and better anticipate busy periods, especially during events like State Cheer Competitions. We appreciate your understanding, and we look forward to welcoming you again for an even more enjoyable stay in the future. If there's anything specific you'd like to share or if there are ways we can make your next stay even better, please feel free to let us know. Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear James, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Kimmie

Stayed 1 night in Dec 2023
Response from Customer Care Team on 5 Dec 2023
Dear Kimmie, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 29 Nov 2023
Dear Selena, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Customer Care Team on 16 Dec 2023
Dear Jennifer, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Johnathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its clean, in good condition no broken things. And its in a prime location with lots of shops and restaurants near by
Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear Johnathan, thank you for sharing your positive experience with us. We're thrilled to hear that you found our establishment clean, well-maintained, and conveniently located near various shops and restaurants. Providing a comfortable and accessible environment is our priority, and we're glad to have met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay whenever your travels bring you to the area.Best Regards,Aries Connects WorldCustomer Care Team

8/10 Good

Geoffrey

Stayed 2 nights in Nov 2023
Response from Customer Care Team on 17 Nov 2023
Dear Geoffrey, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Aries Connects WorldCustomer Care Team

8/10 Good

Arthur

Disliked: Amenities
clean
Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Arthur, we're thrilled to hear that you found our hotel clean and appreciate your positive feedback in that regard. We understand that amenities are important, and we apologize if they didn't meet your expectations. If there are specific amenities you were hoping for or if you have any suggestions on how we can improve in this aspect, we'd love to hear more. Your feedback helps us enhance our guests' experiences, and we're here to ensure your future stays are even more enjoyable. Thank you for taking the time to share your thoughts! Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear Kayla, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards,Aries Connects WorldCustomer Care Team

8/10 Good

jim

Stayed 14 nights in Oct 2023
Response from Customer Care Team on 6 Nov 2023
Dear Jim, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Aries Connects WorldCustomer Care Team

8/10 Good

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to visit!
Stayed 1 night in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Tabitha, we're delighted to hear that you had a great visit! If you have any specific highlights or experiences you'd like to share about your time at our place, feel free to let us know. Your feedback is appreciated, and we look forward to hosting you again in the future. Thank you for choosing our establishment!Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Very friendly staff room was clean and very affordable
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 5 Oct 2023
Dear Christy, thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience during your stay at our hotel. Our team works hard to provide a welcoming and comfortable environment for our guests, and it's great to know that our staff was friendly and that you found your room clean and affordable. We hope that you enjoyed your time in the area and that your stay met your expectations. If you have any further comments or if there's anything we can do to enhance your next visit, please don't hesitate to let us know. We look forward to the opportunity to host you again in the future.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 2 Oct 2023
Dear Kelly, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. We look forward to serving you soon! Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Dominiqua M

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Will stay again
Stayed 1 night in Sep 2023
Response from Customer Care Team on 25 Sept 2023
Dear Dominiqua, thank you for your kind words! We're thrilled to hear that you had a positive experience during your stay with us. Cleanliness and friendly staff are top priorities for us, and we're glad to know that we met your expectations. We can't wait to welcome you back for another stay in the future. If you have any special requests or preferences for your next visit, feel free to let us know, and we'll do our best to accommodate them. Safe travels until we see you again!Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Sharon

Travelled with group
Liked: Amenities
Check in was great. Young lady at front desk was sweet and cheerful. Very helpful. So happy to see a clean, fresh room. Perfect in every way. Couldn’t ask for more. Very pleased! Excellent job from checkin to housekeeping! Great work.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 21 Sept 2023
Dear Sharon, we are delighted to hear about your positive experience during your recent stay with us. It's wonderful to know that our front desk team provided you with excellent service and that you were pleased with your clean and fresh room. Your kind words are greatly appreciated and will be shared with our entire team, from check-in to housekeeping, as it is feedback like yours that motivates us to continue delivering exceptional guest experiences. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If you have any further comments or if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Angela

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2023
Response from Customer Care Team on 20 Sept 2023
Dear Angela, thank you for your concise but heartfelt feedback! We're delighted to hear that you had an amazing experience during your stay with us. If you ever plan to visit us again or have any specific requests or preferences for your next stay, please don't hesitate to reach out to us directly. We would love to make your next visit just as fantastic.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Loretta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not travel much but my granddaughter and I had a great stay at your hotel, I will be back in the future if I need a room. It was so clean and nice, the breakfast was great, we had to eat on the fly so I was happy when the desk person said it was ok for us to take ours to go.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 14 Sept 2023
Dear Loretta, thank you for sharing your positive experience! We're thrilled to hear that you and your granddaughter had a great stay at our hotel and that you found it clean and nice. It's wonderful that you enjoyed the breakfast and that the desk person was accommodating in allowing you to take it to go. We look forward to welcoming you back in the future, and if you ever have any more travel needs, don't hesitate to reach out. Your comfort and satisfaction are important to us, and we're here to make your stay enjoyable and convenient.Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
The front desk clerk was courteous and efficient. The room was very clean, and I was surprised at how spacious it was! Great location near shopping and plenty of restaurants. I was in town for a concert at the Brandon Amphitheater, and it was about 20 minutes away.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 12 Sept 2023
Dear Angela, we're delighted to hear that your experience with the front desk clerk was courteous and efficient. It's also wonderful that you found the room very clean and spacious, exceeding your expectations. Being in a great location near shopping and restaurants is always a plus, and we're glad it was convenient for your visit to the Brandon Amphitheater for the concert. We look forward to hosting you again in the future, and if there's anything specific you'd like to see or experience during your next stay, please don't hesitate to let us know. Your feedback helps us continue to provide outstanding service.Best Regards,Aries Connects WorldCustomer Care Team

8/10 Good

Connor, Ridgeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Care Team on 11 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was very friendly
Stayed 1 night in Sep 2023
Response from Customer Care Team on 14 Sept 2023
Dear Kelly, we're pleased to hear that the front desk clerk was very friendly during your stay. Friendly and helpful staff make a significant difference in the guest experience, and we appreciate your positive feedback. If you have any more comments or if there's anything else we can do to enhance your future visits, please feel free to share. We look forward to serving you again! Best Regards,Aries Connects WorldCustomer Care Team

10/10 Excellent

Pamala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was great... The staff was extremely helpful & accommodating...
Stayed 1 night in Sep 2023
Response from Customer Care Team on 11 Sept 2023
Dear Pamala, we're thrilled to hear that your entire stay was great! It's wonderful that you found our staff to be extremely helpful and accommodating. Providing exceptional service to our guests is our top priority, and we're delighted that our team could make your stay enjoyable. If you have any specific highlights from your stay or if there's anything you'd like to see or experience during your next visit, please feel free to share. Your feedback is valuable, and we look forward to welcoming you back in the future.Best Regards,Aries Connects WorldCustomer Care Team