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I booked a deluxe studio villa and upon arrival, maybe because it was Mother’s Day weekend and we got there around 1AM but the man checking us in upgraded my son and I into a 1 bedroom villa! He gave me all the info about things to do and amenities, gave me a map for all the pools and told me just about anything else I needed to know about the resort. Anyways the 1 bedroom villa (in building 5800) must’ve been renovated recently because it didn’t look anything like the pictures I’ve seen when I originally booked. It had a full kitchenette, I never really had to leave the resort to eat out since I was able to cook in our place. I just wish the waterpark was opened a little longer and they didn’t have height restrictions for the water slides, my son is fairly tall and was only allowed to use the 3 “big kid” ones and wanted to use the others on the 2nd floor waterpark since he was scared but he was told he couldn’t. Definitely planning to come back again, the last time I stayed at Westgate was back in 2007 or 2008 when I was a kid. You can’t beat the price and staff were extremely friendly. If you’re not a miserable entitled Kevin/Karen and you’re pleasant to staff, you’ll love your stay here and they’ll treat you with the same kind of respect!

Me and my fiancé got a cottage just for me and him and it was beautiful! It made us feel like we were at home with all the amenities we also cooked a home made meal they had all the pans, plates, etc.. we did have to rewash current stuff there was still food on them from who knows when. Also one of the pillow sheets were really dirty we just removed it. Other than that everything was amazing also we loved the H2O water park! We mostly differently will be back !

Westgate lake and spa is excellent but the rental car company is the biggest scam artist out there I can’t believe expida deals with them and puts your in a situation that will ruin your family vacation I paid for the collision through expida and it was a package deal they wanted 1000 security deposit I had my own lie ability insurance information with me and they didn’t even look at it plus the said the tolls are 30 dollars each I was towards the back of the line it was a run down place dirty and 25 minutes from the air port the drove me and my granddaughter the people in front of me were yelling at the rental people and some customers were crying and some could even get the car because of high they were up charging us and they were told they have to wait out in the street not on there property trying to strong arm rob us I had to pay an additional 500 dollars on top of my booking it was a horrible experience and scared the crap out of my eleven year old granddaughter I even said I was going to write a review about what they are doing he straight up said he didn’t care and laughs I can believe Expedia even partners with them and I’m sure this is not the first complaint that they have heard about Zezgo car rental remember ZEZGO car retail do not use unless you want an extremely bad experience Expedia needs to stop using the altogether or they will get a bad reputation