Dear Douglas,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FLORENCE KY-CINCINNATI AIRPORT. I am happy to read that you found the staff to be courteous and that she was able to inform you of all the thing you needed to know without you being overwhelmed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Danielle, Please accept our apologies for any concerns over the upkeep of the property, as this is never our intention. We'll be sure to discuss your comments internally and work towards a solution. Despite this, we hope you'll give us another chance in the future.

Dear Peter, It's unfortunate to hear that you didn't have a great experience with us and we apologize for any miscommunication surrounding our current breakfast policies. We'll be sure to keep your comments in mind as we continue to make changes. Thank you, and we wish you all the best.

Dear Jeremiah, Thank you for taking a moment to reach out to us. We apologize if our current offered amenities failed to meet your expectations, and we appreciate your patience as we navigate these unprecedented times. Our team will be sure to review your feedback as we move forward, and we hope you will give us another opportunity to impress you in the future.

Guest feedback is always appreciated and welcome as it helps us improve. Because of this, we are sorry to hear about your disappointment. We always encourage our guests to let us know if we can do anything to make their stay more comfortable while they're still on site. That being said, your remarks will be looked into further and properly addressed. We hope you give us another chance to impress you the next time you are in town.

We're sad to hear you were dissatisfied with our accommodations. Thank you for bringing these observations to our attention. The next time you're in town, we hope to have the chance to provide you with the typically comfortable and pleasant stay that guests are used to experiencing at our property; we wish you safe and memorable travels ahead.

Dear Erin, We strive to help every guest have a comfortable stay, so we're disappointed to learn that we fell short of your expectations. Reviews of this nature are taken very seriously, and we are very sorry for any distress caused by the appearance of unwanted guests. Our team will be investigating your room immediately and will treat it as necessary to prevent any future concerns. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

Dear James, We are sorry to hear about your experience. Unwanted pests are not common here and we will take a look into your concerns promptly. Furthermore, we will note your comments regarding our breakfast. Please reach out to Expedia regarding your receipt as you should've received one via email after your stay. Given the opportunity, we would like to change your perceptions during your next visit to the area, and we wish you safe and happy travels along your way.

We appreciate you taking the time to bring your concerns to our attention and we apologize that your stay did not go as expected. Thank you for your suggestions for improvement: we have passed your comments along to be discussed. Our team strives to provide the best for our guests, and we hope you allow us another chance to show you the stay you expect and deserve.

Though you appreciated our friendly service, we're sorry that our accommodations let you down during your recent visit. Housekeeping has been notified of your cleanliness concerns and will act immediately. Given a second chance, we hope to deliver the relaxing stay you deserve.