Disappointed after staying at many different lovely BWP locations across the country. Slow check in with only one staff. Ice and snow in front of all the side doors where I was directed to park and unload, no hand carts to move luggage. Drains in the shower and sink were plugged. Dark reddish brown finger prints on the bathroom door. Only 2 bath towels in the room and 2 trips to the front desk because they were “forgotten”. Pool towels front the desk looked like cleaning rags. Hot tub only warm, and no pressure in the jets. Swimming pool and pool area were cold. Beds comfortable, breakfast good.