Flamingo Sanctuary

We did not have breakfast, air conditioning was ok

My husband and I went to the Dive shop on Sunday morning to rent equipment and tanks. There was a large group there, we were told we needed to talk to Sarah since we were not with them & she would help us. Sarah's help was looking irritated & saying "You're not diving here this week. We booked the whole shop out and if you would have called we would have told you" We were shore diving, all we needed was to rent equipment & tanks, she just looked at us, shook her head, then said "You can go over to Carib Sea. Maybe they can do something for you". Two other guests had booked through their travel agent & had a dive package; they were also turned away. A reservation meant nothing & her attitude was unnecessary. Shout out to Carib Sea, they are FANTASTIC. As an Expedia VIP member, we were given a $70 room credit. Divi gave us a card for the room upon check-in & a note telling us of the $70 credit. At checkout I received a bill for the $70 we spent at the restaurant. I reminded her of the voucher. She said "Well we haven't received the money from Expedia for anyone that has that." She just kept repeating that, and when I told her I have a card from Divi Flamingo saying we have a $70 credit, she rolled her eyes, took the paper & said "Fine, I'll make a note of it". You do that lady. The resort is kept up & clean, but if you want to dive at this DIVE resort, make sure you call ahead & carefully check your bill at the end. We will not be back.