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Reviews of Motel 6 Flagstaff, AZ - Butler

2 out of 5
Motel 6 Flagstaff, AZ - Butler
2010 E Butler Ave, Flagstaff, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 326 out of 1068 reviews" "
Rating 8 - Good. 290 out of 1068 reviews" "
Rating 6 - Okay. 177 out of 1068 reviews" "
Rating 4 - Poor. 119 out of 1068 reviews" "
Rating 2 - Terrible. 156 out of 1068 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm room and clean
Stayed 1 night in May 2024

10/10 Excellent

katia

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in May 2024

10/10 Excellent

Brooki

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Found room for me on ground level as stairs and sometimes a challenge. When my card didn't work, he watched out door to ensure it worked on the second attempt. Room was adequately clean. I will stay here again.
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Brooki,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Maz K. #Team6

10/10 Excellent

Tom

Travelled with group
Liked: Amenities, property conditions & facilities
Price
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Tom,Thank you for the perfect rating!! Maz K.#Team6

8/10 Good

Sharee

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean place to stay the night
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Sharee,Thanks for your review, we really appreciate the support. Maz K.#Team6

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
imagine being told theres no AC, then get handed a heater to make up for it
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Jorge,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6

6/10 Okay

German

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

richard

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, very close to the freeway
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Patrick,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Cheryl, Prescott Valley

Disliked: Cleanliness, property conditions & facilities
Not a pleasant experience. Room was small and dark, heat didn't work, refrigerator didn't work, poorly insulated.
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Cheryl,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Kisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
dirty sheets and hair on towel.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Tonnita

Liked: Staff & service
Disliked: Property conditions & facilities
They have cleanest room. The property needs to be wash, the sidewalk, etc
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

6/10 Okay

James

Travelled with partner
Disliked: Property conditions & facilities
Poor maintenance. In the morning we got there. Someone had painted the island and the curb right next to the parking with oil base paint. They didn’t check the forecast. It rained that evening when we checked in I stepped out of the truck right onto it got the paint all over my shoes in my truck.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 15 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Isaac

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate zero stars I would, this has been the worst motel I’ve experienced. We were booked to stay for 4 nights, but on the first night there were stains on the bed sheets, the toilets did not flush, the shower did not drain, the dead bolt for the door did not work, and we could hear people yelling and crying from other rooms at multiple times throughout the night. When we went to talk to the front desk about getting a refund for the remainder of the stay we were told to get in touch with Expedia. Expedia told us to work it out with the motel staff, the same lady that told us to get in touch with Expedia then changed her story and said that Expedia is supposed to contact the motel and that the motel will just ignore or deny Expedia’s request. Needless to say I didn’t get refunded. Awful service, sleeping in your car would be better than here.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Isaac,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Maz K.#Team6

6/10 Okay

Carrell

Liked: Staff & service, property conditions & facilities
Very nice for a motel 6.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Carrell,Thanks for your review, we really appreciate the support. Maz K.#Team6

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants nearby, close to route 66
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Thomas, Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Natalie #Team6

4/10 Poor

Kathy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Noisy Loud mattress lumpy and furniture pealing and floors very scratched I paid for insurance and have no refund or way to get ahold of them and I booked thru Expedia They should have let me know by now where my refund for Motel 6 is
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Kathy, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Motel 6 was okay.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi April, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

8/10 Good

Forbes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Excellent

Adriann

Liked: Staff & service
The room floor was dirty.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Adriann, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
I like that Motel 6 doesn't charge for things I don't need. But cutting shampoo is ridiculous.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Jay, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

TONY

Room was clean, employee room next door was very noisy, room 102 on the other side was even louder. Guest in room 102 were loud and arguing, constantly slamming doors until around midnight. Not sure what employees were doing., but I could hear children. I will never stay in another motel 6
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Diane

Travelled with family
Liked: Amenities
Good place
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Diane,Thank you for the excellent review! Maz K.#Team6

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in & helpful staff
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Jingyuan, Calgary

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Jingyuan,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not like the old motel 6. Very clean and pleasant
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Sebastian,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Tonnita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Tonnita,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Leron

Disliked: Cleanliness, amenities, property conditions & facilities
The property needs a major revamp and the whole time I was there I felt unsafe. With people strolling through at 2am! Banging on doors and what not!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Leron, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

8/10 Good

Kyle

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Kyle,Thank you for positively rating your stay!Natalie #Team6

2/10 Terrible

Devin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Devin, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
The beds were good enough
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Sharon, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

10/10 Excellent

Walter, Espanola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would considering staying again.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

6/10 Okay

Kim, glendale

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Ground was dirty. Not the cleanest sheets. Weed smell the entire time outside. Staff was not present, had to look for staff member. Good pricing. Not terrible for the price, but could have been better.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Kim, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Karen, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Service good. The young woman at the desk was super nice. Room was fine.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Karen,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Benjamin,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

christopher

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Christopher,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Leopoldo

👍
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Leopoldo,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Jacob

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Jacob,Thank you for the perfect rating!Lilith#Team6

8/10 Good

dariusz

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Good clean room, good location close to highway and downtown. Reasonable price. Pet friendly, parking.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Adam

Stayed 1 night in Feb 2024

6/10 Okay

Dermot

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Dermot, We are glad you enjoyed your stay!Maz K.#Team6

4/10 Poor

Robert

Floors under bed against the wall very dirty
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Robert,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip!
I cannot say enough positive things about the lady who checked us in, she has great public relations skills and wants to ensure that everyone has a positive experience. If i am ever back in Flagstaff I will be back as a result of this positive experience!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Wilf,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

2/10 Terrible

DONGYUN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
service person was really rude
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Dongyun,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

10/10 Excellent

Volodymyr

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Traveler,Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Edgar

Travelled with family and small children
Liked: Staff & service, amenities
I like that its pet friendly and that the staff was friendly and helpful. I didn't like that it was a little dirty and the bathroom door didn't closed.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Edgar,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

Virginia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Virginia, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

10/10 Excellent

cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brand Experience Team on 8 Mar 2024
Hi Cecil, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Marie, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

8/10 Good

Francisco

Stayed 1 night in Feb 2024