Flag Staff House

Room 414 very disappointing experience / poor cleanliness. Very disappointing stay. The room was not clean, and the bathroom was very dirty and poorly maintained. The reception staff were also unprofessional and did not communicate properly. I arrived a couple of hours before the official check-in time after a long international journey. Instead of clearly explaining that early check-in was not available, they repeatedly told me to wait another ten minutes. I waited for around 30 minutes, only to be told that check-in was not until 2:00 pm. I understand the check-in policy, but the way the staff handled the situation was frustrating and disrespectful. Overall, the cleanliness and customer service were well below what I expected. I hope the management takes this feedback seriously and improves the hotel for future guests.

Facility was good