Fauguernon Holidays from £375

No hot water during two attempts to shower. Both times the hotel staff were promptly notified but apparently unable to resolve.

We had a lovely stay here. We stayed 2 nights, the rooms and grounds are lovely and the staff very attentive.

We were staying in La Suite which was part of the spa building. This turned out to be an interesting couple of rooms which bizarrely included a football table in sitting room. The loo was separate from the bathroom where the bath was a corner bath with a shower beside. It was a little dark as the colour scheme was turquoise and grey elephant wallpaper! But the bed was comfortable and we slept well. The hotel buildings and gardens are beautiful and traditional Normandy half timber style, typical of the area. Dinner nearly didn't go so well as we seemed to be invisible to the staff when we sat on the terrace. However, once we moved inside and explained our reason the service improved and the meal was good. Overall it was good stay and we enjoyed the swimming pool and sunbed area too.

The hotel is way too pricey. It is priced as a 5 star hotel, however, the service level is not there. We called room service 4 times at 9.30PM, concierge 4 times, front desk 4 times and the main hotel line 4 times with no response. We had to get dressed and go to the reception desk to get the service. This is NOT a 5 star hotel service. Bathrooms are dated. The view was over a fire escape, and this cost for $800/night superior room.... Also, valet parking full, beach chairs full. No information in advance that these should be booked prior to arrival. Just disappointed. Basically the pricing of this hotel does not match the experience.