I really was expecting something better. I saw the reviews and it said Exceptional, 9.7, I know that when I book the hotel the only room available was the economy room for 2, I was thinking they would be able to upgrade me, and they upgraded me to a similar room that was for 3 people, (so it was a little bigger) but we were 2, so I didn't care for that room, I wanted a more modern room. The people that works in the hotel were fenomenal, specially the manager, who was willing to cancel part of my reservation, because he felt bad for us, even that my reservation was supposed to be non refundable. What I want to clear out, is that the pictures in the website and in Expedia, doesn't have anything to do with the type of room I got, even the common areas weren't as nice as in the pictures. But like I said, probably the personal made a big difference.