CACTI Park of the Palm Beaches

Horrible!! They absolutely over price these rooms. No way anyone should pay that price for these conditions. I booked and paid online & when I show up a surprise fee now needs to be paid, which was not on the site whatsoever nor when they messaged me directly did they tell me. I had no choice but to pay it. The outside hotel is disgustingly, dog poop in bags right outside my unit for days. The room was DISGUSTING, no one can ever tell me they clean those room. Hair, bugs, dirt on the floor. Kitchen is disgusting. The toaster started smoking when we tried to use it. I bought foods for the 4th and what I had on the counter I had to throw away as they are infested with ants. So I wasted so much money doing that and since I discovered it the evening before the 4th I couldn’t even replace it so the celebration did not turn out the way we planned. When I advised the front desk all she said was oh you can’t leave stuff out, it’s normal. No ma’am. I live in florida and I leave foods out on my counters all the time. I think our neighbors live there full time. We were two girls and they made us VERY uncomfortable, today at 7am like 7 police cars for those people! My last morning was filled with fighting, cops & giving statements. The door HA lol the knob/lock is falling off, a child could break in. We had to push furniture against it. Zero sleep cause of those neighbors who party all night and fight. And lastly, you’ll smell weed all the time in your unit. HORRIBLE!

The hotel is good for the price. It has been undergoing renovations and the rooms are very nice as is most of the physical property. Only 1 elevator was working so waits could be long. The biggest problem was the lack of staff for the restaurants, the lobby bar and the pool. The staff that was there was excellent, but they were overworked and stressed. There was only 1 waitress at breakfast, not even a bus boy to help. It took 1:15 for breakfast. The food was very good when it arrived. Hopefully they get more staff as it has a lot of potential for a boutique hotel.

The room and overall property was amazing. The staff went above and beyond to ensure our stay was incredible. The room location and all the amenities were spot on. I couldnt have asked for a better vacation property. I will definitely be booking additional stays in the future.