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Reviews of Zenitude Hôtel - Résidences Les Terrasses du Lac

3 out of 5
Zenitude Hôtel - Résidences Les Terrasses du Lac
Route de l'Horloge, Evian-les-Bains, Haute-Savoie

Reviews

8.2

Very good

Rating 10 - Excellent. 224 out of 689 reviews" "
Rating 8 - Good. 307 out of 689 reviews" "
Rating 6 - Okay. 111 out of 689 reviews" "
Rating 4 - Poor. 34 out of 689 reviews" "
Rating 2 - Terrible. 13 out of 689 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Jennifer

Travelled with group
Disliked: Cleanliness
no air condition
Stayed 1 night in Aug 2023

8/10 Good

Jeffry

Liked: Cleanliness, amenities, property conditions & facilities
It was close to the Amundi golf tournament.
Stayed 4 nights in Jul 2023

6/10 Okay

Mikkel

Stayed 3 nights in Jul 2023

10/10 Excellent

WILKO

Stayed 1 night in Apr 2023
Response from Équipe Zenitude on 29 May 2023
Bonjour Madame, MonsieurTout d'abord, nous vous remercions sincèrement de nous avoir partagé votre expérience Zenitude !Nous sommes heureux d'apprendre que vous avez apprécié votre séjour dans notre résidence.L'équipe de la réception est par ailleurs ravie d'entendre ces agréables compliments et sera également ravie de vous accueillir à nouveau chez nous pour votre prochain séjour.Bien cordialementÉquipe Zenitude

10/10 Excellent

Anthony, Waiuku

Liked: Cleanliness, amenities, property conditions & facilities
A wonderful place to stay for the Amundi Evian Women's golf tournament. 400m from the entrance to the course, swimming pool, early breakfast and a wonderful lake view from my room. All of the staff were helpful and pleasant.
Stayed 5 nights in Jul 2022

2/10 Terrible

Snizhana

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bad attitude
Stayed 1 night in Apr 2022
Response from MONSIEUR PASCAL on 27 Apr 2022
Good afternoon Mrs. Zhygareva, You have booked a non-refundable and non-cancelable offer, it is therefore justified that the reception refuses your request for cancellation free of charge. In addition, you did not contact us to inform us of your no-show, it was the reception that did so last night for your arrival. Your rating of 1 out of 5 is therefore not justified by the fact that you have not stayed in our residence. We advise you to pay attention to the cancellation conditions and the location of the establishment before booking. Have a good day. Best regards, The direction

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, room comfort
November 21
The accommodation was a bit dated and would benefit from a facelift. However, it was very clean, spacious and well maintained. The room had a kitchenette which had enough equipment for guests to be able to prepare basic meals and keep food in a fridge. This came in handy, as the time of year we visited meant that not many places were open in the evening, so we bought food from nearby supermarkets and were able to cater for ourselves when we wanted. Due to Covid precautions, the room was not serviced every day, which is normal for most hotels these days I think. We do tend to keep things tidy so it wasn’t a problem for us, and if you did need anything, the reception staff were on hand. The reception desk isn’t open 24 hours a day, but unless there was a major emergency, I wouldn’t think this would be a problem. The location is a little out of the town centre and although it is walking distance (about 20 minutes) the return journey is up steep hills, so bear that in mind. We booked knowing this, so not a problem for us, and we had a car in any case. All in all, we were very happy with the hotel and enjoyed our stay. It was good value for money and served our purposes well. There are other places closer to the town if you don’t want the steep walk, but we would consider this hotel again, if we return to Evian in the future
Stayed 4 nights in Nov 2021

10/10 Excellent

Eric

Travelled with family
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021
Response from Maeva on 14 Feb 2021
Merci pour votre note! Cordialement

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021
Response from Maeva on 14 Feb 2021
Merci pour votre note! Cordialement

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was amazing, very quiet and really homey. Nice area with friendly people. We had a brilliant holiday l.
Stayed 4 nights in Dec 2019

8/10 Good

Gerard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip , very short stay
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The staff is very kind and communicates well.However, the facilities are very old.The location is very good.
Stayed 2 nights in Aug 2019

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2019

4/10 Poor

Amin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

6/10 Okay

anna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Outdated and not covenient
I would not stay or again or reccommend . The apartments are out of date and need a complete refurbishment. The pool was not very clean and the seating outdated plastic loungers with no seat pads . Disappointed for the price.
Stayed 1 night in Jul 2019

6/10 Okay

Tonya

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is badly in need of some updating as the carpet, fixtures, etc are exceedingly outdated and worn. There is no AC and it was unusually hot for the lake Geneva area when we stayed there. I would suggest that they put standing fans in the rooms to help with this as the cost for AC installation would be too high to justify the need/cost. The other thing is that in order to utilize the sofa bed it requires a great deal of furniture moving as the space is not large enough to fit the sofa bed and the table and chairs. The staff was very nice and helpful.
Stayed 1 night in Jun 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend.
The extra bedding available i.e. trundle/pullout couch bed, desperately need to be updated. Otherwise, great location, general apartment is nice and clean. Would recommend.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spacious, quiet, neat , has all the required amenities for our stay. And not to forget it’s great location for Evian golf club
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Room comfort
Stayed 3 nights in May 2019

8/10 Good

christian

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A vacation near the lake
If you insist on getting a room with a view to the lake - you'lle have a wonderful vacation. The Evian town and surrounding area are great.
Stayed 2 nights in Sep 2018

4/10 Poor

Nicck, Bern

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The carpet in our room was smelly, with bkach stains on it. The furniture needs to be updated. Check in at 4pm, check out at 10am is very unfair. We booked a room with lake view. However, we were looking at the building in front of us. The guy in reception was friendly.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great view from our room and a really spacious apartment. Property needs to be updated though.
Stayed 3 nights in Aug 2018

2/10 Terrible

N, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopped there on our way and booked as the only place available in the area. The furniture are outdated and the place just looks like it hasn't been touched for a long time. On the floors, the carpets were sticky and a big area of dust could be seen along the walls where the vacuum doesn't reach, in the bathroom were two soap dispensers which no one had bothered to refill. The sofa bed was so uncomfortable that our kids couldn't sleep, which means the parents didn't sleep. We checked in just before the reception closed and could not address our comments. Due to the short night sleep (not helped by the noise from other residents but I'm not blaming the hotel for this as that can't be helped) we decided to be on our way at 6:30 am before the reception opened.
Stayed 1 night in Aug 2018

6/10 Okay

Ashley

Family of 6
The hotel was a little rustic for my liking. The pool was only open from 10-7:30 and the spa they show was locked for the whole day. There was no air conditioning so the rooms were very warm. The area is beautiful though.
Stayed 1 night in Aug 2018

6/10 Okay

David, Kent, gb

Liked: Cleanliness, staff & service, room comfort
Needs updating
Apartment and furniture needs updating, very tired. Bathrooms need updating, separate toilet requires some ventilation. Air con would be good throughout the apartment. Fantastic views, staff helpful.
Stayed 2 nights in Aug 2018

6/10 Okay

Deb, London

Good for families
Good for families, good swimming pool, OK apartment... A bit far from Evian Town centre.
Stayed 2 nights in Jul 2018

8/10 Good

Dirk

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

6/10 Okay

Holly

Disliked: Property conditions & facilities
True review
Very old and in bad condition! The beds where comfy and clean which was the main thing! Needs updating
Stayed 5 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

4/10 Poor

Adarona

Disliked: Cleanliness, property conditions & facilities, room comfort
Its location is beautiful but this apartment hotel is a major disappointment. The decor is dated, the furniture overused and dirty. The sofa had two big stains. The kitchen smelled. Overall I had a feeling that the place hasn't been thoroughly cleaned for a long time. The outside area needs improvement and the pool was dirty.
Stayed 1 night in May 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the room
The rooms were spacious and the kitchen area had everything we needed. There was also a lovely view from the balcony.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evian-les-Bains
nice place to stay, great breakfast, and friendly people at the reception
Stayed 1 night in Mar 2018

10/10 Excellent

altanski, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and will get better after remodeling.
excellent front desk staff. Hello Lucy, keep smiling.
Stayed 1 night in Nov 2017

10/10 Excellent

Joeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
길을 찾는게 정말 힘들었어요. 구글맵에 나와있는 위치와 달라서 몇분을 헤맸는지... 헤매다가 저와 같은 사람도 길에서 만났네요. 그분도 예약했는데 지도를 손에 들고 길에서 빙빙 돌다가 저에게 이 호텔 어디냐고 묻더라구요...ㅋㅋㅋㅋ 그래서 저도 여기찾고있어요 ㅠㅠ 도대체 어디에요? 하면서... 결국 제가 찾았고 그 아주머니에게도 길을 알려드렸네요 ㅋㅋㅋㅋ 빨리 수정하셔야할듯...그래도 호텔이 좋아서 용서되었데요 하하
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very nice family spot for reasonable price
This is a very nice location. One bedroom unit came with small kitchenette and pull out couch. While it was very clean and the staff are very nice. The price was very fair given the general amenities and cleanliness of the place The pull out couch was very old and mattress was worn and ripped. It was super uncomfortable for our adult sized children. They can usually sleep anywhere. We did tell the front desk after the first night, but they did not follow up with us or take any immediate action. This could be a language barrier. Regardless. We could not stay more than a couple nights because of this lack of decent slee. This is the first and most basic reason to stay somewhere. With two good beds this would be an excellent spot and we would love to stay longer. We would come again and next time be more forceful to get a good bed. Our intention is to be helpful and hope this will be taken this way. Overall a great place with nice staff.
Stayed 2 nights in Aug 2017

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evian stay
Good size rooms and lounge/kitchen area with kitchenware etc provided. Pool area clean. Staff helpful. Feels quite closed in and overlooked by other rooms but wouldn't be an issue if you specified a lake view. We loved Evian itself and hotel is really close to a supermarket. Handy walk into the town from the hotel but very steep hill to get back up. Only there a couple of nights but could have stayed longer.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Evian
Nice little residence on the hill overlooking Evian and the lake. Our room slept comfortably 2 adults and 2 kids and it came with a kitchenette and a balcony. If you feel like home cooking there is a supermarket 5 min walk from the hotel. The staff is very friendly and accommodating. You can probably walk to the downtown but a car is definitely recommended to visit the region.
Stayed 4 nights in Jun 2017

8/10 Good

Amy

Liked: Room comfort
If you have a car, the location is excellent. It is in a nice residential area. You can drive to the nearby funicular and ride to the town center for free, thus avoiding paying for parking downtown. The units are spacious, but some are obviously cleaner/newer than others. We got a rather bad one, and I don’t know what is the trick for getting a good one -- the price is the same.
Stayed 2 nights in May 2017

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Amber Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
Nice location, helpful staff all the amenities and had a great stay!! Will repeat for sure!!

8/10 Good

Linda

Liked: Staff & service, room comfort