Entwistle Holidays from £876

I arrived earlier than check-in time around 3:20pm and was told that they would call me once my room is ready. I was asked to give my number and that I would be called when my room is ready. We remained in the lobby right in front of the desk for almost 1 hour and 30 minutes, and I didn’t receive any calls or messages. It was already 4:45pm when I saw all of the cleaning ladies beginning to leave the hotel. That was when I went up to ask the front desk if my room was ready or what was going on (we talked to the same lady who told me they would call once my room is ready). She said that she forgot to let me know although I was waiting in the lobby the entire time, and because of that, it made me run late for our family event. Because of this interaction, our initial impression of the hotel was not great because of this experience.

Great workout room. Clean facilities.

Requested an early check in and was able to check in 3 and a half hours early!! Very impressed!!!

Clean room and facilities. Staff were good, but I had to rely on other guests to find a luggage cart when I really needed it.

The staff was great from check in to check out. We were told we were upgraded upon arrival from the friendly front desk. Upon leaving the next morning, I realized I had left something behind and received confirmation almost immediately via text that they had found my item and would keep it at the front desk until we could come back to Edmonton to retrieve it. Very grateful for their quick help