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Reviews of Hotel Africana

4 out of 5
Hotel Africana
Plot 2 - 4 Wampewo Avenue, P.O. Box 10218, Kampala

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 176 reviews" "
Rating 8 - Good. 78 out of 176 reviews" "
Rating 6 - Okay. 51 out of 176 reviews" "
Rating 4 - Poor. 11 out of 176 reviews" "
Rating 2 - Terrible. 11 out of 176 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Denise

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

2/10 Terrible

Moses

Disliked: Cleanliness, staff & service, property conditions & facilities
the room fridge was not working. The Room AC was difficult to operate and shut off twice in the middle of the night. The TV was not easy to operate. Only had sound but no picture. The water faucet in the shower was stuck on very hot water and ended up taking a cold shower.
Stayed 1 night in Jun 2023

2/10 Terrible

Erica

Stayed 4 nights in Jun 2023

2/10 Terrible

Erisa

Travelled with family and small children, Business traveller
Disliked: Staff & service
Unprofessional stuffs, not cooperative at all.
Stayed 2 nights in May 2023

10/10 Excellent

Kubrom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

Soyeb

Disliked: Staff & service
Stayed 3 nights in Jan 2023

10/10 Excellent

Nevan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious staff, clean rooms and quirky architecture. Odd styling choices, which seem to be Soviet inspired, and that's part of the experience. Great value for a historic property.
Stayed 1 night in Jan 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service
Excellent helpful staff
Stayed 10 nights in Sep 2022

10/10 Excellent

Lucy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from Grace Naggayi on 25 Feb 2022
Thanks for staying with us. We appreciated your feedback.

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I had no warm water, other than that was a good stay.
Stayed 1 night in Feb 2022
Response from Grace Naggayi on 25 Feb 2022
Thank you for your positive ranking. we will work hard to fix the warm water.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021
Response from Grace Naggayi on 3 Jul 2021
Dear Ronald, Thank you for staying with us, we appreciated your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly in the view was breathtaking.
Stayed 1 night in May 2021
Response from Grace Naggayi on 3 Jul 2021
Dear Anonymous, Thanks for staying with us, We appreciated your feedback. Regard from Reservations Manager.

6/10 Okay

Erin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Naggayi Grace on 12 Mar 2020
Dear Erin, Greetings from Hotel Africana Ltd, Thank you very much for staying with us we appreciated your feedback. Regards Nagayi Grace Reservations Manager Hotel Africana Ltd I Executive Office Plot 2-4 Wampewo Avenue P.O. Box 10218 Kampala, Uganda Tel: +256 414777500 Email: africana@hotelafricana.com/ reservations@hotelafricana.com Website: www.hotelafricana.com Before printing this mail make sure it is completely necessary. THE ENVIRONMENT IS EVERYBODY'S BUSINESS LEGAL NOTICE & DISCLAIMER: This email and any attachments are confidential and may also be privileged AND are for the exclusive use of the intended recipient(s) only. If you are not the intended recipient(s) kindly note that any form of distribution copying or use of this communication and/or information is privileged and may be unlawful.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for business. Good service overall. Property condition needs a spruce up
Stayed 1 night in Feb 2020
Response from Naggayi Grace on 12 Mar 2020
Dear Anonymous, Greetings from Hotel Africana Ltd. Thanks for staying with us and we appreciate your feedback.

4/10 Poor

Yassinove, New York

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It is not a hotel for $ 88. Please increase by 10-15 dollar and choose another hotel if you are visiting Kampala. I don’t want to be rude by giving details.( hygiene, food and noises are the mean issues).
Stayed 4 nights in Feb 2020
Response from Naggayi Grace on 12 Mar 2020
Dear Yassinove, Greetings from Hotel Africana Ltd, We will address this directly and we sincerely apologize for the unfortunate incident and we promise it won’t happen next time. Thank you very much for considering our apology and giving us other opportunity. Regards Nagayi Grace Reservations Manager Hotel Africana Ltd I Executive Office Plot 2-4 Wampewo Avenue P.O. Box 10218 Kampala, Uganda Tel: +256 414777500 Email: africana@hotelafricana.com/ reservations@hotelafricana.com Website: www.hotelafricana.com Before printing this mail make sure it is completely necessary. THE ENVIRONMENT IS EVERYBODY'S BUSINESS LEGAL NOTICE & DISCLAIMER: This email and any attachments are confidential and may also be privileged AND are for the exclusive use of the intended recipient(s) only. If you are not the intended recipient(s) kindly note that any form of distribution copying or use of this communication and/or information is privileged and may be unlawful.

8/10 Good

Abdallah, Nairobi

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
convenient location, service is good and good size rooms
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
everything needs some updating. Wardrobe wouldn’t close, some plumbing in bathroom poorly repaired
Stayed 1 night in Oct 2019

10/10 Excellent

Jordan, Portland, Oregon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is beautiful! And the gym is perfect.
Stayed 1 night in Jul 2019

6/10 Okay

Manickaraj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful inappropriate service
Wonderful inappropriate service
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always it does what it says on the tin at a reasonable price. The new gym is excellent, I just hope they look after it.
Stayed 5 nights in Feb 2019

8/10 Good

Abdallah

Business traveller
Liked: Cleanliness, staff & service, amenities
EXCELLENT LOCATION, VERY CLEAN, GOOD FACILITIES, EXCELLENT STAFF, GOOD SERVICE & GOOD BREAKFAST.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a modern hotel centrally located, clean and good service
Stayed 4 nights in Dec 2018

10/10 Excellent

Venus, Pontiac, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and the breakfast was great. Everyone we came in contact had such a beautiful smile. I appreciate the hospitality and I look forward to coming again.
Stayed 12 nights in Aug 2018
Response from Front Office Manager on 1 Sept 2018
Thank you for your comment.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, if a little dated
Nice hotel, with a lovely garden area to enjoy a meal and drink in the evening. It is a little dated, but decent value for money. Service for food or drink is so slow, even by Uganda standards.
Response from Front Office Manager on 25 Mar 2018
Many thanks for you comments. We apologies on the area we fell short and guarantee you that we will sure make changes and improve. Looking forward to hosting you again soon.

8/10 Good

Whitney

Liked: Cleanliness, staff & service, room comfort
Response from Front Office Manager on 6 Mar 2018
Thank you for your ranking.

8/10 Good

Franklin, Vancoucer, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel central Kampala
My stay was generally pleasant. The hotel is a bit old but the staff is fantastic and the breakfast is quite varied. Rooms are large and clean. The bathroom though acceptable needs to be upgraded for a more comprehensive experience. I had no issues thought and enjoyed my stay.
Stayed 5 nights in Jan 2018
Response from Front Office Manager on 6 Mar 2018
Thank you for your comments. Looking forward to hosting you again soon.

10/10 Excellent

Patti, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, safe, welcoming
This was my third stay at the Hotel Africana. The first two times were 10 years ago. One of those times included a seminar I held using their facilities. They were very accommodating of my needs and I would recommend the hotel for both business and vacation travel. Sometimes, a hotel can become rundown in a decade's time--not the Hotel Africana! The grounds are still lovely, the rooms spacious, cool and comfortable, the bathrooms even better equipped than before. Everything worked, everyone was helpful, efficient, warm and welcoming. The breakfast (included) was beyond my expectations! Even though the hotel is downtown Kampala, it is "off to the side" enough to be quiet. Security provided a sense of safety in spite of the proximity to the heart of the city. I will be returning to the Hotel African again.
Stayed 2 nights in Feb 2018
Response from Front Office Manager on 6 Mar 2018
We really appreciate you comment and hoping to host you again soon.

8/10 Good

nikita , delhi india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel perfect for business
Hi stayed at 4 nights this is perfect if you have to meet people as it’s the center . Rooms are big neat and clean however the furniture needs some work . Bathrooms are big . After a busy day outside lawn service with some music is relaxing! How ever it is a old property and gives that feel . Service is slow they serve as their own pace staff is helping and smiling Recommended !
Stayed 4 nights in Jan 2018
Response from Front Office Manager on 3 Mar 2018
Many thanks for your positive comments. At the moment, we are under the process of renovating our rooms...this will take a while but the outcome will be splendid. Thank you for choosing to stay with us and looking forward to hosting you again soon.

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, room comfort
Hi, I have never visited the Africana before and whilst for some it is a beautiful holiday I felt that it was a little pretentious for me. In the main my bedroom was fine but was located on the 5th floor. 3 of the 4 lifts were out of action the weekend I stayed there and the fourth lift looked out onto the exterior of the hotel i.e. it had a glass door which freaked me out. The hotel was very good and swoppted my room. The second room was very tired, and near to the front of the hotel and the security area which was very noisy. The furniture was quite tired and the lighting in the room was dreadful which made it took tired and depressing. Bed linen was gorgeous, really good quality linen which smelt really nice. The bathroom was fine but the trim on the baths in both room were made out of metal and made it look really cheap. The food in the hotel was great and the Kenyan chef made a real mean curry. The hotel driver was good staying with us wherever we went and did not mind if we were a bit late coming back. The area is in a very busy part of Kampala so great for getting around. The swimming pool was large but freezing. Grounds are lovely. Plenty of places to sit oitside but not many sun beds. The bedrooms have mini balconies which look really nice but are not accessible i.e. they are for show only. There is a bar in the hotel which provides food and drink on a 24 hour basis which is really handy. Breakfast is good and the staff are really good at helping serve you.
Stayed 4 nights in Jan 2018
Response from Front Office Manager on 3 Feb 2018
Many thanks for your comments. We have taken note of your comments on the varies areas that we did not meet your expectations and do apologies for the same. We will work on those areas and make sure the next time you stay with us, the experience will be much better. We are in process of renovating rooms...this will take a while but am sure after renovating all the 253 rooms we have, the outcome will be splendid. We thank you for staying with us and looking forward to hosting you once again soon.

6/10 Okay

Garry

Liked: Cleanliness, property conditions & facilities
Mixed report on our stay at this hotel
The room was spacious and comfortable. Good security at entrance. TV was not working due to a fault with tuning, and despite making several requests to rectify, it remained unworkable for our four day stay. No safe provided in room. Despite two promises to deliver a safe to the room, no safe ever arrived. Service in the outside dining room was exceptionally slow, although the food was good when it finally arrived.
Stayed 2 nights in Jan 2018
Response from Front Office Manager on 23 Jan 2018
Many thanks for your comments. We have taken note on the areas you stated above that we did not meet your expectations and have put necessary measures to make sure the same does not happen. I do trust that you will stay with us soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2017
Response from John on 19 Dec 2017
Thank you for your scoring.

6/10 Okay

Ann, Denver, Colorado

Liked: Cleanliness, staff & service, room comfort
Very satisfactory choice in Kampala
I stayed at the Africana on my first trip to Uganda. It is well priced, comfortable, and quite local. It’s older, and a little worn around the edges, but it’s clean and the staff is very attentive and helpful. My first impression was a little taken aback by the austere fittings compared to the US norm. But then traveled to other Uganda towns and couldn’t wait to get back to the Africana. In the context of Uganda, it’s a dependable choice. It is a very popular place for meeetings and weddings, and I loved sitting on the veranda watching the amazing parade of beautiful gowns.
Stayed 3 nights in Dec 2017
Response from Front Office Manager on 13 Dec 2017
Dear Ann, Thank you very much for the great remarks about Hotel Africana. We really appreciate your stay with us and hope to see you soon. Best regards, Shali Shuma

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you hotel Africana.
We had a nice stay at hotel African. We enjoy the buffet breakfast. Thank you.
Stayed 1 night in Oct 2017
Response from John on 5 Dec 2017
Thank you for your comment and hoping to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2017
Response from John on 7 Dec 2017
Thank you for the 4 star ranking.

10/10 Excellent

cynthia, Virginia USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean safe modern. Very nice.
I enjoyed my stay. You must try the Half-cakes at the bakery. Also, bring your own Iron. They wont provide one.
Stayed 5 nights in Oct 2017
Response from Shali Shuma on 17 Nov 2017
Dear Cynthia, Thank you for your comment and we really appreciate that you took time to give us your view. We are glad that you appreciated our rooms, coffee bar and breakfast...THANK YOU! On the Iron, it is really a safety precaution to our guests. But i have noted you view and will take to management for deliberation. I trust that you will soon visit Kampala and stay with us once again. Once again, thank you! Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice location
Stayed 10 days, close to city and other places short walk to supermarket plenty restaurants, hotel staff helpful.
Stayed 10 nights in Oct 2017
Response from Ms. Shuma on 12 Nov 2017
Dear Guest, Thank you for your positive comment. Regards, Front Office Manager

6/10 Okay

Dr. Don, PA, USA

Liked: Cleanliness, staff & service
Nice Kampala Hotel
I was in town for a Leadership Training Conference and needed a good hotel without breaking the bank. The Hotel Africana was a nice place to come back to at the end of a busy day in a very crowded city.
Stayed 3 nights in Oct 2017
Response from Ms. Shuma on 10 Nov 2017
Dear Guest, Thank you for your comment. We really appreciate that we managed to atleast meet your expectation. The hotel is under renovation which will take time but trust me, once done...you will appreciate. My apologies that the shower head in your room was lose and we have already rectified that. Looking forward to hosting you soon with guarantee that our service will meet your expectations. Regards, Front Office Manager.

8/10 Good

R John

Liked: Cleanliness, staff & service, room comfort
Ok
Good
Stayed 1 night in Oct 2017
Response from John on 10 Nov 2017
Dear Guest, Thank you for your comment. Regards, Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay.
The day I arrived, I asked that the TV be fixed. It was not fixed the whole week. It was stuck on 1 channel, while others could get other channels for news.
Stayed 4 nights in Oct 2017
Response from John on 10 Nov 2017
Dear Guest, Thank you for your comment. My sincerely apologies on the TV. We were upgrading our TV channels to give better service to our client and that was the reason for the TV been on one channel. We were working on phases and many rooms were affected during our upgrade which we sincerly apologies. Be assured that all is well now and on your next visit, you will have better reception of TV channels and varieties. Looking forward to hosting you soon. Best Regards, Front Office Manager.

6/10 Okay

de bruin, Philippines

Liked: Staff & service
sometimes noisy in evening when there is a party
this time better then the previous time. Internet is very slow and not for voice communication
Stayed 2 nights in Jul 2017

6/10 Okay

de bruin, Philippines

Liked: Staff & service
sometimes noisy in evening when there is a party
this time better then the previous time. Internet is very slow and not for voice communication
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Safe and central
I stayed 8 nights in Hotel Africana (trip for work), my room on th 7th floor was spacious and quiet and it had all basic facilities such as tea/coffee minibar, hairdryer, electric kettle and a little fridge. Although the hotel is not new, the cleaning service was good and reliable (clean towels changed every day plus the basic cosmetics). There were also some facilities in the lobby: change bureau, travel counter (taxis and trips), restaurants, bar, little bakery shop, a kiosk where you can top up your local mobile or buy newspapers and souvenir shops. Another good point is the central location: about 2-3km far from shopping malls, and a walking distance to shops and a supermarket just behind the hotel area (7-10 min by walk). I particularly appreciated a nice and helpful hotel staff, a stable wifi connection, good security services and a big comfortable bed. Unfortunately, the swimming pool looked a bit abandoned as there were only few pool beds and during my stay, I have not seen guests using it. The gym is very small and pretty old and definitely, needs renovation and new machines. I would not recommended it for a holiday stay, but if you need a safe place in central area close to offices and shopping malls, it can be an option. They also provide a reliable airport pickup service (30 usd one ride, 50 usd both ways).
Stayed 2 nights in Jun 2017

6/10 Okay

Barnabas

Liked: Staff & service
Stayed 10 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
The room given was not worthy what i paid for . The inside was not locking, the bathroom was pathetic , very low class . The internet was horrible
Stayed 3 nights in May 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled by the pictures posted. Probably worst hotel I've ever stayed at. Don't understand how it got 4 stars!

8/10 Good

DWARAKINATHA, BANGALORE.INDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to indian restourant
It was nice to stay at africana hotel but security check is bit too much .its located in a very calm and quet locality.view of the city is good from the room .overall i would recommond everyone to stay in this hotel .

8/10 Good

FERNANDO

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Good location.
Terrible food. Slow service. Best advice - eat out!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay friendly folks

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Fit for purpose
Business trip to Kampala. Hotel is well located between central business district and diplomatic area. A few places to eat within easy walking distance too. Is clean, comfortable and friendly without being anything plush.