Enns City Tower

Boutiquehotel Amadeus was good, but not great. The biggest positive is the wonderful central location, and the rooms are quite large — the larger of our two rooms had plenty of space for a crib. However, the layout was strange: you entered directly into the first room, which was dominated by a very large bed, and then had to walk through that bedroom to reach the larger room. It was also very hot, even with two fans running. Breakfast was extremely basic — essentially yogurt and a few pastries — so we ended up skipping it each morning. The biggest issue for us was access and check-in, particularly for a family arriving by car on a longer road trip. We arrived after 8pm when there was no one at the front desk, which made check-in unnecessarily difficult. Cars cannot normally pull up to the hotel and the parking is a few blocks away, so my husband had to make multiple trips with all of our luggage and the kids. We had read in a review that it was possible to drive up to unload, but the desk agent was unable to get the street barriers to lower using his codes. This experience alone made us regret choosing the hotel. Ultimately, the excellent location and generous room size made the stay work, but I wouldn’t recommend it to friends traveling with children and luggage, primarily because of how difficult it was to check in and get our bags in and out.

Junior suite was insanely hot (with no air conditioning) as staff didn't use the sun blind. After booking we got an email saying that the kids couldn't use the indoor pool (contrary to the hotels.com app listing showing "Indoor pool" in the Kids Friendly section of the listing). Outdoor pool crowd obviously didn't like children - on both occasions we used the outdoor pool several left shaking their heads. Several things in the room and hallway were broken. Breakfast was as expected for this level but we had literally stacks of plates on our table at one point as nobody removed them. Breakfast staff all looked miserable. The evening restaurant and staff were excellent - would struggle to recommend the hotel but the restaurant is definitely worth a visit. Overall, the price/performance ratio, mostly unhelpful staff, and non-child friendly environment made this one not for us.

This place is gem, beautiful clean rooms with all the amenities and a building with so much character. You just need to walk down the steps to immerse in the beauty of Salzburg. But the best part of the trip was Ulrike, who makes this place run beautifully and she does it with so much joy! She definitely gives the place its vibe by being so welcoming and helpful! Thank you Ulrike, you are a gem and you have made the trip for me personally memorable. Thanks for the recommendations and keep being you!