Ennery Holidays from £411

Every few years I check into a hotel and am given a key to a room that has not been cleaned. It happened again here and the hotel found a nice room in the same category and after ten minutes I was in the new room. But the hotel seems stretched to the limits in the busy summer holiday season -- understandable, but not attractive. Nearby Zoo is one of the best in the world and worth a full day visit.

This breakfast was the best value. It was plenty and it was so delicious!

Most of the staff members were great housekeeping was iffy. Some days the room was cleaned and tidied some days nothing much was done and the bed was not made. Fairly quiet shops around but they have odd opening and closing times. Great restaurant attached to the hotel open for lunch and dinner you can get room service from there to your room which is great affordable and delicious. Hotel breakfast was good nice coffee tea pastries fruit eggs etc. We felt safe and loved the ability to walk around easily. Would stay again.

Hotel in good location. Staff are helpful. Room is clean. Price is reasonable.

We had a wonderful stay at the Mercure Metz Centre and would highly recommend it. The room was very clean, the breakfast buffet was excellent, and the staff truly made our stay memorable. One morning, we arrived for breakfast with only five minutes left before closing. Tomas at the front desk kindly spoke with the kitchen staff and asked them to keep the buffet available until we had finished eating. That level of customer service was greatly appreciated. When we first arrived in Metz, we had a difficult time finding the hotel. Abigail was incredibly patient and went above and beyond by waiting outside so we could spot her waving and find our way. Her kindness immediately made us feel welcome. On our departure day, we wanted to spend some time exploring the city center before picking up our car. Aurore graciously offered to store our luggage so we could enjoy our last few hours in Metz without having to carry our bags around. The combination of a clean, comfortable room, great breakfast, and exceptional service from Tomas, Abigail, and Aurore made this a fantastic experience. We would definitely stay here again on a future visit to Metz.