Internet, alarm clocks

Reviews of Comfort Inn Ottawa

2.5 out of 5
Comfort Inn Ottawa
2335 S Oak St, Ottawa, KS

Reviews

7.8

Good

Rating 10 - Excellent. 93 out of 260 reviews" "
Rating 8 - Good. 89 out of 260 reviews" "
Rating 6 - Okay. 38 out of 260 reviews" "
Rating 4 - Poor. 23 out of 260 reviews" "
Rating 2 - Terrible. 17 out of 260 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Linda, Wright

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff. However the room had a musty smell.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Linda,Thank you for your stay and feedback. We appreciate your kind words about our helpful and friendly staff; they strive to ensure every guest has a pleasant stay. However, we apologize for any inconvenience caused by the musty smell in your room. We will address this issue promptly to ensure it doesn't affect future guests. Hope you will visit again.Sincerely, Hotel Manager

2/10 Terrible

Renee

Travelled with family
Disliked: Amenities
The hot tub was not working. I had called ahead of time to make sure it was working she said it was but when we got there it wasn’t. 😡
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Renee,We apologize for the inconvenience you experienced with the hot tub not working during your stay. Your frustration is understandable, especially after confirming its functionality ahead of time. We take such matters seriously and will address this with our team to ensure accurate information is provided to guests in the future. Please accept our sincerest apologies for any disappointment this may have caused you. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was neat and clean. Friendly staff.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Mar 2024
Dear Maricela,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel neat and clean and that our staff was friendly during your stay. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness
Clean. Nice breakfast
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Kathy,Thank you for your positive feedback! We're glad to hear that you found our hotel clean and enjoyed the breakfast offerings. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Noe

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Mercedes

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Mercedes,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Bradley, College Station

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 30 Dec 2023
Dear Bradley,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great night's sleep. Breakfast was very good as well. Staff friendly and helpful.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Vera,We're thrilled to hear that you had a great night's sleep and enjoyed our breakfast. It's fantastic that our staff's friendliness and helpfulness added to your positive experience. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

David, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 21 Dec 2023
Dear David,Thank you for your great feedback. We're pleased to hear that you found our hotel to have easy access. Convenience is a key aspect of our guest experience, and we're glad you had a smooth and accessible stay. We appreciate your feedback and look forward to welcoming you back for another hassle-free visit in the future.Sincerely, Hotel Manager

2/10 Terrible

Anita

Travelled with family
Hotel reeked of a fragrance! Room was worst, I couldn’t sleep! I could not wait to vacate the hotel.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Anita,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

Bobby

Travelled with family and small children
Disliked: Property conditions & facilities
Hotel was not as advertised. The property was run down, carpets were dirty, walls stained, odd smells, etc. The pool was unsanitary and the hot tub had 4 inches of water and kids identified worms floating in it. I would have left and been refunded if policy allowed. Spend the extra 30$ and stay across the street.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 23 Nov 2023
Dear Bobby,We are truly sorry to hear about your disappointing experience at our hotel. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
This is the first hotel I've stayed at post-covid that actually had a full proper breakfast. It's also the only hotel I've stayed at in recent memory where my keycard never had to be reset.
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on 8 Nov 2023
Dear Joel,Thank you for your kind feedback. We're delighted to hear that your stay with us was a standout experience, especially in the post-COVID era. Providing a full, proper breakfast and ensuring that your keycard remains hassle-free are top priorities for us. Your feedback is greatly appreciated, and it motivates our team to maintain these high standards. We hope to have the pleasure of hosting you again on your future travels. Sincerely, Hotel Manager

6/10 Okay

Patrick

Liked: Staff & service
Solid plavce place for a short stay, needing a bed and shower. You’re wife won’t like it..
Stayed 1 night in Oct 2023
Response from Hotel Manager on 15 Nov 2023
Dear Patrick,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

Tammy L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 13 Nov 2023
Dear Tammy L,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Colten

Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 8 Nov 2023
Dear Colten,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Rose

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business trip
In town for a meeting
Stayed 1 night in Oct 2023
Response from Hotel Manager on 13 Nov 2023
Dear Guest,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness inside and outside of property. There was a slight humming noise coming from one of the appliances in the room. We would definitely stay here again!
Stayed 1 night in Oct 2023
Response from Hotel Manager on 13 Nov 2023
Dear Rick,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff was friendly and helpful!
Stayed 1 night in Sep 2023
Response from Hotel Manager on 13 Nov 2023
Dear Guest,Thank you for your kind words. We're delighted to hear that all of our staff was friendly and helpful during your stay! Providing excellent service is a top priority for us, and we appreciate your positive feedback. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, room comfort
needs repairs.
Room 206 did not have blackout curtain over the AC so outside light came in all night affecting sleep comfort.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 13 Nov 2023
Dear Joe,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Door Key Card did not work initially, but was quickly fixed. Hair dryer did not work.
Stayed 1 night in Aug 2023

10/10 Excellent

Faron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
We stayed one night to get some redt before we completed our drive to Minnesota. The bed was comfortable, had pretty good water pressure. Staff was friendly. There was road construction around the hotel so was a bit of a psin to get to. It was also a bit of a pain to get back on the freeway. If needed we would stay here again
Stayed 1 night in Aug 2023

10/10 Excellent

Connie

Stayed 1 night in Aug 2023
Response from Hotel Manager on 13 Nov 2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Teresa

Stayed 1 night in Aug 2023
Response from Hotel Manager on 13 Nov 2023
Dear Guest,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

6/10 Okay

Lynette

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Hotel Manager on 13 Nov 2023
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

Ruth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet in the room was dirty. The telephone, TV and remote did not work. The receptionist did a good job. But it took some time to fix.
Stayed 1 night in Jul 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. Restaurants in walking distance.
Stayed 1 night in Jul 2023

10/10 Excellent

Arcely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, very convenient. The front desk Lady was very nice. Overall nice and clean
Stayed 1 night in Jul 2023

6/10 Okay

John

Stayed 1 night in Jul 2023

8/10 Good

Jason

Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff there is awesome and so professional. The room was clean and they were prepping a hot breakfast at 4am. Would stay there again!!
Stayed 1 night in Jun 2023

6/10 Okay

Melissa

Travelled with family, Travelled with family and small children
Liked: Staff & service
The staff we encountered were nice…property is worn but you can see where they have upgraded. Beds were comfy and sheets and blankets were soft. Everything smelled and looked clean. Breakfast was okay…needed to be refreshed and warmed. Overall, okay for a one or two night stay.
Stayed 1 night in Jun 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Things were good. Quiet hotel.
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Apr 2023

4/10 Poor

Kim Nga

Stayed 1 night in Apr 2023

8/10 Good

julie, Cloquet

Travelled with partner
Liked: Cleanliness
kind of noisy next to freeway Very short staffed, woman on afternoon shift was also there in the morning
Stayed 1 night in Apr 2023

8/10 Good

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind, the breakfast buffet was well-stocked and clean. the bathroom in the swimming pool area was not very well kept. There was quite a bit of construction areas around the facility.
Stayed 1 night in Mar 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Mar 2023

2/10 Terrible

Mallory

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck.
We stayed at Comfort Inn for 4 nights, due to my sewer line collapsing, and having a flooded house from the sewer line. First off, the people at the check in desk are very rude. No smiles, and half the time don’t even acknowledge you are there. My daughter went to ask for a complimentary toothbrush since she forgot hers. The front desk clerk was outside, smoking right by the door. The lady blew smoke in the direction of my daughter and said “we’re out”. There were bugs in the lamp shades, dried blood on the sheets, and huge rips in the carpet. The next day, I asked where the laundry services were, and the man at the desk said “our washer is broke. There’s a laundromat down the street”. In addition to the laundry facility being down, the pool was also down as well, which was one of the main reasons we booked at Comfort Inn. Housekeeping came everyday to bring us new towels and remove the ones we had used, but didn’t make any beds or change out the sheets, or take out the trash. After our stay ended, our house was still not live-able, but we checked out and went to a different hotel. One that had an operational laundry room and pool.
Not what you want to see when you turn down the sheets for bed.
Lamp #1
Lamp #2
Carpet in room by pull out bed.
Stayed 4 nights in Jan 2023

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, quiet room!
Stayed 1 night in Jan 2023

8/10 Good

Nathan

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located, nice staff!

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Rose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RWD Public hearing
i was in town for a business meeting and this location was close to my meeting.
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Russell

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
At check in no one was there. After ringing the bell, about 5 minutes later someone showed up. Used pizza box on counter and bag of dog food. Couldn't find my address. Dining area chairs very worn and should have been discarded years ago. No one around at check out either. Breakfast okay. Room cleanliness okay, but worn.
Stayed 1 night in Oct 2022

8/10 Good

ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean but overdoing it on room freshener
At check in there were two women in mismatched worn out sweatpants and hoodies, sitting with a bowl of popcorn. No greeting. Got to my room, TV didn’t work. Moved me to another room and while I had noted a faint scent of a room freshener scent in the other room I wasn’t there long enough to see if it was a strong lingering scent. I am not normally sensitive to scents, Perfumes, etc. They must have it come through the AC/heating. It was so strong throughout the night I had a headache. On the plus side the hotel was very clean and updated, however I would not stay again due to strong fragrance.
Stayed 1 night in Oct 2022