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Reviews of ANEW Hotel Highveld eMalahleni

3 out of 5
ANEW Hotel Highveld eMalahleni
Corner of Mandela Dr. and Woltemade St., Emalahleni, Mpumalanga

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 67 reviews" "
Rating 8 - Good. 23 out of 67 reviews" "
Rating 6 - Okay. 11 out of 67 reviews" "
Rating 4 - Poor. 6 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Philip

Stayed 1 night in Jul 2023
Response from Sylvie on 29 Aug 2023
Good day Philip, Thank you for your review.Kind Regards, Sylvie Assistant General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from Mike on 2 May 2023
Dear ValuedThank you for taking the time to complete the survey about your stay at ANEW Hotel Centurion. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at ANEW Hotel Centurion again soon!Kind regards,ANEW Hotel Centurion

6/10 Okay

Xinrong

Stayed 1 night in Oct 2022

10/10 Excellent

Major

Stayed 1 night in Oct 2022

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Oct 2022

8/10 Good

Mandlenkosi

Liked: Cleanliness, staff & service, room comfort
The stay was perfect I am just concern about vehicles safety when I left there was no one at the gate. I lifted the boom and left without seeing the security
Stayed 1 night in Aug 2022
Response from Mike on 17 Aug 2022
We very much appreciate your comments regarding your stay at the ANEW Hotel Highveld It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Security management has been briefed about access control issues raised and would like to assure you that this will not happen again in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Kind Regards Mike Masilela General Manager ANEW Hotel Highveld

6/10 Okay

KE

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not nice
The hotel room needs some painting done. The other guest were loud, therefore 2AM wake up wasnt great.
Cornice full of mould
Another cornice full of mould
Cracked and stained toilet seat
Cracked bath
Stayed 1 night in Jun 2022
Response from Mike on 13 Jun 2022
Dear KE Many thanks for your rating and for the comments provided, please accept my sincere apologies for the maintenance issues which you had in your room. I have addressed the issue with our maintenance and housekeeping TEAM and can assure you that the necessary steps will be taken to rectify the issues and avoid any further maintenance issues arising. We look forward to welcoming you back to the ANEW Hotel Highveld again soon! May you have a wonderful day and week ahead. Kind Regards Mike Masilela General Manager ANEW Hotel Highveld

6/10 Okay

Gerrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but no working airconditioner- in winter!
All good. Actually a superior hotel measured against other rural town hotels. I could rate it with some of the best. BUT, the airconditioner was not working in the winter! What upset me, was that there was no effort made to accommodate us with a discount. Even when they wanted to downgrade us to a smaller room, it would be without a fee reduction. Not a free cup of coffee or free breakfast offer to compensate. Nothing. That ruined it for me.
Stayed 1 night in May 2022
Response from Mike on 9 Jun 2022
Dear Gerrit Thank you for taking the time to complete the survey about your stay at ANEW Hotel Highveld. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Our maintenance team is addressing all issues raised in order to make your stay more comfortable in future. We hope to see you at ANEW Hotel Highveld again soon! Kind regards, ANEW Hotel Highveld

6/10 Okay

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Mzakhe Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Tusani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time at this hotel. Rooms are clean .
Stayed 1 night in Dec 2021

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff is always welcoming and the rooms are great and spacious. They can afford to change their televisions to smart ones.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Clean and neat
Clean and cosy room. Can do with a bar fridge to make the stay more comfortable.
Stayed 1 night in Nov 2021

10/10 Excellent

Christinah

Stayed 1 night in Oct 2021

4/10 Poor

Refilwe

Stayed 3 nights in Oct 2021

4/10 Poor

SD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't sleep peacefully cause there was a lot of noise the whole night
Stayed 1 night in Jul 2021

6/10 Okay

Mario

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2020

4/10 Poor

Rea, Philadelphia, PA

Business traveller
Disliked: Staff & service, property conditions & facilities
Checking in took over 30 minutes because I made an online booking. The best thing about my stay was the big and comfortable bed. There was no toilet paper in the bathroom, I had to use my own pocket tissues - room service was no where to be found, the phone just rang when calling room service and reception. The bathroom was not clean. Someone else would have thought there was no hot water - I left the shower running for about 20 minutes until the water was warm, still no room service or reception to advise or help.
Stayed 1 night in Sep 2020
Response from General Manager on 22 Sept 2020
Dear Valued Guest Many thanks for taking the time to review our hotel and for providing us with feedback regarding the check in delays and limited amenities in your your room. Please accept our sincere apologies for the dissatisfaction caused, this by no means reflects the true hospitality the Fortis Hotel Highveld is usually proud to offer. I have addressed the matter with the TEAM and can assure you that the issues mentioned have been rectified since. We hope to see you again soon when you travels bring you back to Witbank. Kind Regards Odele van der Merwe General Manager Fortis Hotel Highveld

10/10 Excellent

Paulette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com sends POP late resulting in 30min wait
had to wait over 30 minutes to check in as the person at reception hadn't received confirmation from Hotels.com that the room had already been paid online. Only after about 30 minutes did the hotel receive proof of payment confirmation. Pretty annoying. Apart from that, the stay was fine.
Stayed 1 night in Dec 2019
Response from Sonelle on 8 Jan 2020
Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you have enjoyed your stay. Please accept our apology for the inconvenience you have received at the reception desk upon check in. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for a one-night stopover when travelling between JHB and Mbombela. Loud on a friday night bc drink patrons of the bar were throwing bottles. There were many broken beer bottles in the parking lot in the morning. Be sure to park closer to the security gate/further from the restaurant to avoid the risk of broken glass in your tiresmm.
Stayed 1 night in Nov 2019
Response from Sonelle on 2 Dec 2019
Dear Valued GUEST Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you enjoyed your stay. I would like to apologise for the inconvenience that was caused to you in the morning, please know that the relevant management team will be informed to further investigate We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

10/10 Excellent

Haajira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, great food and a neat place
Stayed 2 nights in Nov 2018
Response from Sonelle on 14 Nov 2018
Dear Haajira. Thank you for taking the time to rate your recent stay with us on Hotels.com It was a pleasure to accommodate you. Thank you for the wonderful response regarding our STAFF, food and overall Hotel. We hope to have the privilege in welcoming you back soon. Kind Regards, Veeshanee Chetty Marketing Plan Coordinator

8/10 Good

Zelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Sonelle on 31 Jul 2018
Dear Zelda Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us We hope to welcome you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Manager

8/10 Good

Jacoba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Sonelle on 9 Jul 2018
Dear Jacoba Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Response from Eugine on 4 May 2018
Dear Valued Guest GUESTS' perceptions of the service they receive whilst staying with Fortis Hotels is the only true yardstick we have for measuring whether we have met their expectations or not. I should, therefore, like to thank you for taking the time to complete the GUEST Satisfaction Survey after your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Fortis Hotel Highveld and we look forward to welcoming you back again soon. Please do not hesitate to contact the hotel for any further assistance you may require in future. Kind regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duty manager Unprofessional
I will not book at this hotel ever again,they hire unprofessional people.
Stayed 1 night in Dec 2017

4/10 Poor

Zoe

Liked: Cleanliness
An unpleasant experience this time around
Frequent guest at this hotel but this time there were too many inconveniences. The door was stiff, required much effort to open, room seemed to be under construction, few glitches in the wall, The television remote was completelying faulty. Wasn't satisfied this time
Stayed 2 nights in Oct 2017
Response from Sharleen Horsley on 17 Oct 2017
Dear Zoe Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay with us. As we pride ourselves on delivering a memorable experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Pleas accept our sincere apology for the stiff door, glitches in the wall & the television remote control that was faulty in the room you were allocated. I have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving foward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Witbank. Sincerely, Eugine Shai Marketing Plan Coordinator

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

hagai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Zoe

Liked: Cleanliness
Not so good service
Options should be given to guests to pick their room choice
Stayed 3 nights in Jul 2017

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hometown Visit
Overall the hotel was very nice. Unfortunately with a window that didn't close properly and a lack of sound insulation the room was very noisy with road and area noise. Free Wifi is a fantastic value add, unfortunately it didn't really work which made it pointless.

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kabelo moeletsi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient,Accomodating and Neat Hotel.
It was a good day,the breakfast was neat,well-presented and delicious. Staff is very welcoming and great assist.

10/10 Excellent

eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loveto come back
Perfekt for staying the last night for transport to the Airport next day. Also very Close to golf

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities
Convenient location and comfortable bed
The hotel room was comfortable and spacious. No bottled water provided and we were unsure of the safety of the tap water. Also, the shower in the nice big bathroom was small and the shower head low for a tall person.
Response from General Manager on 12 Dec 2016
Dear Anonymous Thank you for taking the time to rate us on Expedia Survey after your recent stay at the Protea Hotel by Marriott Highveld . We are delighted to receive your compliments. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact the hotel for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel by Marriott Highveld and to hear from you again! Kind regards Mariska Marais Marketing Assistant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and secure.
You gotta eat the buffet breakfast and dinner! Safe parking with boom gate no problem here. Rooms are great , beds comfortable. Good value would stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
THUMBS UP
Good room in overall. The shower was very small. Toilet ventilation was limited. Kindly provide toilet refresher.

10/10 Excellent

Harry, Bramley jhb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence a home from home
Friendly exelent staff very clean rooms

10/10 Excellent

Suelyn, Galway, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Comfortable and friendly staff

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Semi-Luxurious hotel with 3 big faults
Protea Hotel Highveld is a semi-luxurious hotel. The hotel is divided in 2 parts. The main part is where the reception is, however they claim it is the noisier section, but I must admit I heard nothing. The second section is across the parking area which is only rooms and they claim to have less noise. The positives are the room is good; quality of furniture and bedding is very good. Very good desk with plug on desk for businessman. All rooms are air conditioned. They have a large bathrooms but only a shower, toilet and a small basin with almost no shelf space. Only about 50% of the room is being used and the other 50% is just open space. Supper they tend to push you towards carvery, however you can insist on ala carte. The 3 big faults for me is a) there is no lift and many stairways, not suitable for the elderly or disables unless you insist on a ground floor room ahead of time. B) With all the space in the bathroom, more shelf space could be fitted to put your toiletries on. C) my biggest gripe is there is not door between the bathroom and the bedroom. You can lie in bed and watch your partner go to the toilet. If I was not travelling alone, this alone would have been a reason to checkout.

10/10 Excellent

Nomboniso, Woodmead, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise All Round!!!
What an excellent find! I was pleasantly surprised by everything, from the hospitality, the location, the settings and the food. Best place to stay in the city, period!!

8/10 Good

Megan, South Africa

Liked: Cleanliness, room comfort
Okay for Emalahleni
There is not much to choose from in Emalahleni - so for a short stay on a business trip this hotel was adequate. With a Protea Hotel you know what you are getting as it is part of a chain. I did find the dinner to be overpriced and not great for the cost.

8/10 Good

Nolan, Sandton, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Really enjoyed it, not much time spent at the hotel itself due to attending an event, but loved the spacious rooms (family room). Will definitely book a family room again.

10/10 Excellent

Nomonde, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome And Peaceful Stay
Very lovely hotel with friendly staff... everything about the hotel was just awesome. Really enjoyed our stay:)

8/10 Good

Thabi, Johannesburg

Liked: Cleanliness, property conditions & facilities
Decent hotel, but not the room I booked/paid for!
I was a bit dissappointed that I booked a family room which was confirmed only to be told by the receptionist on duty that they did not have any for me on arrival; and they blamed the confusion on the "system" and Hotel.com; that was rather disappointing!

8/10 Good

Benvy, Mbabane Swaziland

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel
the hotel staff were friendly and helpful. The room was huge.

10/10 Excellent

EC, Ermelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing one night stay
It was amazing we will go back

8/10 Good

hantie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jaco, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
For business - this is perfect. Great service, quite and good value for money