Front of property

Reviews of Eagle's Lodge Motel

2.5 out of 5
Eagle's Lodge Motel
278 High Street, Ellsworth, ME

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 424 reviews" "
Rating 8 - Good. 178 out of 424 reviews" "
Rating 6 - Okay. 64 out of 424 reviews" "
Rating 4 - Poor. 20 out of 424 reviews" "
Rating 2 - Terrible. 21 out of 424 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is spot on.
Stayed 1 night in Apr 2024
Response from Lacey on 27 Apr 2024
Thank you for your kind review, Susan! We hope you choose us again!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly & helpful
Stayed 1 night in Mar 2024
Response from Jenna on 16 Mar 2024
Thank you so much for your wonderful review! Glad to hear our staff was helpful.

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lacey on 3 Nov 2023
Thank you for the positive review! Safe travels!

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were shocked by the outside condition of the building. It looked as if it was slowly being fixed up. This was probably the worst motel room we've ever had in terms of aesthetics.
Stayed 1 night in Oct 2023
Response from Lacey on 24 Oct 2023
As we have mentioned in other reviews, we are a privately owned establishment that was built in '84 with a small staff. We have to budget things like the carpets we recently installed in the hallways and lobby and the painting that our only two maintenance men are doing to the exterior. We have plans for more updates but it is definitely a slow process. We hope you will give us another chance as we continue to grow and make changes!

8/10 Good

Jennifer

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Lacey on 22 Oct 2023
Thank you for the positive review, Jennifer! We hope you choose us again :)

8/10 Good

Zixin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lacey on 22 Oct 2023
Thank you for the positive review! Have a wonderful rest of your year.

10/10 Excellent

Jian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfort bedding. Furniture is convenient. Only thing is that the bathroom fan is loud.
Stayed 2 nights in Oct 2023
Response from Lacey on 20 Oct 2023
Thank you for the kind review, Jian! We will check back at what room you stayed in and get that fan looked at.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this motel was very pleasant and helpful. The grounds could look better, however, noticed workman were working on the outside.
Stayed 1 night in Oct 2023
Response from Lacey on 20 Oct 2023
Thank you for noticing the hard work our maintenance is putting in, Jeff! We are so glad you enjoyed your stay :)

4/10 Poor

Mattie

Travelled with group
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Lacey on 20 Oct 2023
Thank you very much for the positive review, Mattie! We hope you have a wonderful rest of the year!

8/10 Good

Sin

Travelled with family
Liked: Staff & service
The property is a little old, but understandable for this pricing. However, the staffs are very friendly.
Stayed 1 night in Oct 2023
Response from Lacey on 17 Oct 2023
Thank you very much for your constructive review! We really appreciate the kind words about our staff! As we have mentioned in other comments, we were built in '84 and are making updates where we can.

10/10 Excellent

KellyAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in, super convenient to town, shopping and dining.
Stayed 1 night in Oct 2023
Response from Lacey on 17 Oct 2023
Thank you for the positive review, Kelly Ann! Have a wonderful rest of your fall and we hope you stay with us again. :)

10/10 Excellent

Robert

Good price but needs updating. It’s ok!
Stayed 1 night in Oct 2023
Response from Lacey on 15 Oct 2023
Thank you so much for the review, Robert! We are working hard to update when we have the budget. Right now, our maintenance is painting the front of the building and we had new carpets installed in the lobby and hallways. We hope to have some of the carpets done in the rooms next year so we would love to see you again as we make these changes!

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Very dated - pictures were probably from 20 years ago
Stayed 1 night in Oct 2023
Response from Lacey on 13 Oct 2023
Thank you for the feedback! We apologize that your stay wasn't up to standards. We are an older building but are working hard to update all the time! We hope you will give us another chance in the future as we are painting the front of the building and will hopefully be installing more new carpeting next year.

8/10 Good

Zhanping

Stayed 1 night in Oct 2023
Response from Lacey on 3 Nov 2023
Thank you for the positive review! Have a great end of year!

10/10 Excellent

Eric

Stayed 1 night in Oct 2023
Response from Lacey on 29 Oct 2023
Thank you so much for the positive review, Eric! We hope you choose us again!

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service
Good value for the price.
Stayed 1 night in Sep 2023
Response from Lacey on 1 Oct 2023
Thank you so much for the review! We hope you choose us again in the future!

2/10 Terrible

Mike

Stayed 2 nights in Jul 2023
Response from Lacey on 1 Oct 2023
We are so sorry to hear that our hotel wasn't up to standards! We welcome all criticism, good and bad!

2/10 Terrible

Lorie A

Travelled with partner
Disliked: Amenities, property conditions & facilities
Horrific
Stayed 1 night in Sep 2023
Response from Lacey on 3 Oct 2023
It is unfortunate to hear you didn't enjoy your stay! We would love to know what we could have improved! Thank you!

2/10 Terrible

Girard

Disliked: Cleanliness, property conditions & facilities, room comfort
Beware and stay away
I am 65 years of age and have travelled extensively. This is the worst facility that I have ever had the misfortune to experience. The facility is completely filthy and smells of filth. Dirty walls, peeling paint, dirt and food crumbs everywhere that obviously has been there for who knows how long. A most disgusting facility and experience. I immediately requested a full refund and left the facility.
Stayed 2 nights in Sep 2023
Response from Charity on 25 Sept 2023
With all due respect Sir, the health department would have shut us down and we would not be full every night if those claims were 100% accurate. I am sorry we were not up to your standards. You cannot pay a 2 star price and expect a 5 star stay, however we ARE clean, there is scaffolding outside and painting going on and the walls were painted over the winter. I am sorry we did not meet your expectations.

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient to Acadia and Bar Harbor. Staff was friendly and helpful. Rooms were clean. Needs Improvement .. . Property needs major updating. Outside doors need to be closed at night.
Stayed 2 nights in Sep 2023
Response from Lacey on 21 Sept 2023
Thank you for the constructive review! We are working hard to update as we are an older, privately owned establishment. We put in new carpets upstairs and down and in the lobby this year, as well as giving the building a fresh coat of paint. We have plans to replace the carpets in some of the rooms very soon as well!As for our side entrance doors, those lock after 10PM every night and only the front entrance is open. We have 24 hour desk staff (one of the only few hotels in the area to offer this) as well as security cameras in the halls if it is a matter of security. One of our night auditors has been with us for 15+ years and takes safety very seriously! We hope if there were any issues, any guest would bring it to our attention, day or night.Thank you!

6/10 Okay

duncan

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Lacey on 21 Sept 2023
Thank you for the positive review! We hope you choose us again!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jenna on 18 Sept 2023
Thank you so much for the great review! Feel free to reach out to us with any suggestions on improvements. Hope to see you again!

8/10 Good

Dale

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Jenna on 17 Sept 2023
Thank you so much for your great review. Please reach out to us if you feel there was anything we could have done better! We hope to see you again.

6/10 Okay

Helen

Travelled with group
Disliked: Property conditions & facilities
Inadequate breakfast. No choice at all.
Stayed 4 nights in Sep 2023
Response from Jenna on 15 Sept 2023
Sorry to hear you didn't find our breakfast that great! Unfortunately tourist season is coming to a close so we tend to only have cereal, oatmeal, and donuts along with hot drinks available in our fall/winter months. I hope everything else was to your liking!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lacey on 15 Sept 2023
Thank you for the positive review! We hope you stay with us again!

8/10 Good

Sourav

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet floor was not clean. Rest everything was perfect. Had a great stay.
Stayed 1 night in Sep 2023
Response from Lacey on 28 Oct 2023
Thank you so much for the constructive review! I see this was marked for September so I am sure you don't remember the room you were in so we can make sure the carpet was cleaned. I am sure we have gotten to it since your stay but we always like to double check. If you stay again, please let us know so we can get to it or change you to a room more fitting! Have a wonderful rest of the year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really convenient staying for visiting Acadia NP
The room was clean and spacious. The staff was kind and warm. We missed maybe some fruit during breakfast.
Stayed 4 nights in Sep 2023
Response from Jenna on 10 Sept 2023
Thank you so much for your amazing review! We definitely take pride on how friendly our staff is. A lot of people say it makes them feel like they're at home. Hope to see you again!

8/10 Good

Patricia

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lacey on 7 Sept 2023
Thank you very much for the 4 star review! We hope you choose us again!

10/10 Excellent

Sherida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick trip
We enjoyed our time at the Eagles Lodge Motel. It was a great price for a quick weekend trip to Maine. It was only 30 minutes from Acadia which was perfect. Would definitely recommend!
Stayed 2 nights in Sep 2023
Response from Lacey on 5 Sept 2023
Thank you so much for the kind review! We are so glad you enjoyed your stay and we hope you choose us again when you visit!

8/10 Good

Jeri

Stayed 1 night in Aug 2023
Response from Lacey on 22 Sept 2023
Thank you so much for review, Jeri! We appreciate it and hope you return!

4/10 Poor

Nanct, Marysville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs lots of updating, care, & painting. Very disappointed from the pic that I saw to the actual hotel. When we drove up we thought maybe it was abandoned. Even the parking lot was awful. The staff was very nice. But this property needs a lot of help.
Stayed 2 nights in Aug 2023
Response from Charity on 31 Aug 2023
Thanks for sharing your thoughts! You are very correct. We had new carpeting installed over the winter and our maintenance men got the staging out and started painting the outside of the building last week. It's been a rough couple years on being able to make upgrades, but we are trying!

4/10 Poor

MARY

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very Old
Very antiquities. Nothing has been updated. Minimal toiletries provided. No hair dryer. Felt dirty because of the age of everything including bedding.
Stayed 1 night in Aug 2023
Response from Charity on 31 Aug 2023
Thanks for your review :) What other toiletries would you suggest? Feel free to drop us an email with your suggestions. We have hair dryers available on request, I'm sorry we don't have them in all the rooms. We do our very best to keep our rooms and bedding super clean while waiting on the bottom line to allow upgrades. Safe Travels to you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff pleasant and gave assistance as needed. Would stay here again. Price was reasonable for the area.
Stayed 3 nights in Aug 2023
Response from Jenna on 28 Aug 2023
Thank you so much for your wonderful review! So glad to hear you had a good stay. We look forward to seeing you again!

10/10 Excellent

Joyce

Stayed 1 night in Aug 2023
Response from Jenna on 17 Sept 2023
Thank you so much for your wonderful review! We hope to see you again.

10/10 Excellent

Michael E

Stayed 1 night in Aug 2023
Response from Lacey on 15 Sept 2023
Thank you very much for the positive review, Michael! We hope you stay with us again!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and tranquil! Very accommodating staff! Very helpful. One the nicest stays I have had in quite some time.
Stayed 3 nights in Aug 2023
Response from Lacey on 21 Aug 2023
We appreciate your wonderful feedback! We are so glad you enjoyed your stay and hope you choose use again! Thank you!

10/10 Excellent

Baldev, Medfield

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable stay. Courteous staff.
Stayed 1 night in Aug 2023
Response from Jenna on 22 Aug 2023
Thank you so much for your wonderful review! We hope to see you again in the future!

10/10 Excellent

Jenny

Stayed 1 night in Aug 2023
Response from Jenna on 4 Sept 2023
Thank you so much for your review! We're really glad to see you had a great stay. Hope you see you again!

2/10 Terrible

Lina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was terrible overall. From the smell inside the unit and filthy hallways, to the surroundings and breakfast. The staff was not very friendly. People smoking outside the place. The pictures shown on Expedia have nothing to do with the reality of this place. The place is falling apart. Completely overrated, and overpriced.
Stayed 2 nights in Jul 2023
Response from Charity on 15 Aug 2023
This was disappointing to read. I am very sorry you were so displeased with our motel and our staff. I wish you had let us know you were unhappy and we could have given you some compensation. We replaced the carpets in the hallways over this past winter and have it on the schedule to repaint the building this fall. Thanks for letting us know where we can improve. Wishing you safe travels.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you paid for
The place was very outdated, engine noise from outside, next room, basically all night. Room was dark, everything was old so it looked dirtier than it truly was. Luckily, I did not have bed bug bites! Housekeeping did not exist and apparently did not check to make sure all fixtures were working since one of the light bulbs was out. The AC in the room was blasting so it was a ice box when we walked in. Continental breakfast consist of bad coffee, cereal, and donuts, not even BREAD or BAGELS and some fruits. They should be more specific online on assortments so as not to be disappointed. First night arrived around 6 pm and asked the front desk about places to eat around there, she basically did not know. Yes, the price was very inexpensive so should have low expectation. However, the photos online were outdated so they were not a true representation of the current state of the motel. The motel just need a coat of fresh paint, better lighting and some updated furnishings since the location was ok but the sign was not very visible from the street. I do not know how someone can give it a 8 with the current state, I would rate it as 2.
Stayed 2 nights in Aug 2023
Response from Lacey on 11 Aug 2023
We apologize that our accommodations weren't up to standards. There are a few things we would like to address in your review. Firstly, we are so glad there are not bed bugs! We have pest control come in on a schedule regularly and we take it very seriously, even at the storage units we also have on the property. Unfortunately, we have had some staffing issues with housekeeping and we hope you brought the light to our attention so we could fix it for you. Our maintenance is here Mon-Fri and one of them would have been more than happy to assist you.As for the AC, in the summer our housekeepers are trained to have the AC running for all incoming reservations. Some guests find it pleasant to come in from the heat to a nice, cool room. We apologize that it wasn't to your preference.Breakfast is quick and small as we find it easier for those heading to the park early in the morning to grab easily. We also try to explain during our check in routine what to expect for breakfast but we apologize that didn't seem as forthcoming or it was overlooked.We apologize too that our desk clerk didn't have any recommendations for you as well. We pride ourselves on being friendly and helpful and we also offer discounts to local restaurant with your room key. We should have explained and given you a small list at check in.We do admit that we are an older, privately owned building and we try to make improvements all the time. This year we actually put in new carpets in the hallways and lobby!Again, we are disappointed to hear all this but the constructive criticism is still appreciated. Someday, maybe you will give us another chance.Have a wonderful summer!

10/10 Excellent

Eliot

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a room with 2 double beds. It was large and comfortable. The sink was outside the bathroom. There was a cold breakfast of cereal and granola bars which was very nice. Staff was very friendly and helpful. An enjoyable stay.
Stayed 1 night in Aug 2023
Response from Lacey on 11 Aug 2023
We are so glad to hear you enjoyed your stay! Our breakfast is simple but we find it is preferable for those working in the area or going out to the park to grab quickly in the morning. We hope you stay with us again!

10/10 Excellent

Beverlee

Liked: Amenities, property conditions & facilities
Close to downtown Ellsworth, but yet a quiet spot up over the hill on Rte. 3. Very friendly check-in staff. Large room with queen bed, two upholstered chairs! Most motels only have one, so we each had a comfy chair this time. Would definately stay there again on our next trip to Ellsworth!
Stayed 1 night in Aug 2023
Response from Lacey on 11 Aug 2023
We appreciate your feedback and are so glad you enjoyed your stay! We will have to keep in mind you love the chairs and try to get you in a room with them again for your next stay! We love hearing our guests preferences and try our best to accommodate them (we actually keep notes like this.) Thank you so much and we hope to see you again!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. Would highly recommend.
Stayed 6 nights in Jul 2023
Response from Lacey on 7 Aug 2023
Thank you so much for the kind words! We are so glad you enjoyed your stay!

10/10 Excellent

Len

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff, clean, and convenient.
Stayed 2 nights in Aug 2023
Response from Lacey on 7 Aug 2023
Thank you so much for the kind review! We are so glad you enjoyed your stay!

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman that checked us in was wonderful she was friendly and very helpful. It was great to see a cherry person at the desk for a change. She was genuine.
Stayed 1 night in Aug 2023
Response from Lacey on 3 Aug 2023
Thank you for the kind review! I will pass along your message to Karyn who was working the desk that day! We hope you stay with us again

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable rooms. Nice breakfast.
Stayed 1 night in Jul 2023
Response from Lacey on 1 Aug 2023
We appreciate the kind review! We are so glad you enjoyed the accommodations and hope you choose use again!

2/10 Terrible

Paul

Stayed 3 nights in Jun 2023
Response from Lacey on 1 Aug 2023
We are very sorry we weren't up to your standards. We hope you will let us know what we can improve in the future! Thank you!

6/10 Okay

Lezli

Travelled with family
Liked: Staff & service
It met our needs.
This motel was okay. Each member of the staff I interacted with was very helpful and kind, especially Elizabeth - major thanks to her for her help! Outside of great staff, the motel left a lot to be desired. Our room was incredibly humid - I suspect all the rooms could benefit from a dehumidifier. The pool was undergoing renovations, so hopefully once that is complete, future stays for guests will be better. Basically, I’d say the motel worked for our needs. Nothing went horribly wrong but it also wasn’t outstanding. It’s in a good location for visiting Acadia National Park and also has plenty of dining options nearby.
Stayed 2 nights in Jul 2023
Response from Lacey on 28 Jul 2023
Thank you for the constructive review! I will pass along what you said to Elizabeth! Maine summers have gotten more humid recently and we are an older building. We apologize if the room felt damp. We try to run the AC in the summer for all incoming guests before their arrival to prevent some of that. Also, we are all disappointed in the pool as well, even the staff. We are hoping we will have the budget to get it running again next year! Thank you for choosing us and we hope to see you again in the future!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent visit
when asking questions about the area, everyone at the front desk and even the maintenance person were happy to give directions and advise.
Stayed 2 nights in Jul 2023
Response from Lacey on 25 Jul 2023
Thank you for your kind review! We are so happy you noticed how friendly and accommodating we try to be for all our guests. All of us here have lived here all our lives and know the area well. We hope you choose us again in the future!

8/10 Good

Brian

Stayed 1 night in Jul 2023
Response from Lacey on 25 Jul 2023
Thank you for the positive review! We hope you choose us again in the future! Have a wonderful summer.