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Overview of Brook Hall Hotel

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Featured image
Premium bedding, down duvets, memory-foam beds, individually furnished
Premium bedding, down duvets, memory-foam beds, individually furnished
Premium bedding, down duvets, memory-foam beds, individually furnished
Premium bedding, down duvets, memory-foam beds, individually furnished

Brook Hall Hotel

3 out of 5

4.1/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet-friendly
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationEastham Country Park5 min drive
    Popular LocationCheshire Oaks Designer Outlet12 min drive
    Popular LocationBlue Planet Aquarium13 min drive
    AirportLiverpool (LPL-John Lennon)40 min drive

Choose dates to view prices

Double for Sole

  • 172 sq ft
  • Sleeps 1
  • 1 Double Bed

Twin Room

  • 172 sq ft
  • Sleeps 3
  • 2 Single Beds

Superior Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room

  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed

Executive Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

About this area

Ellesmere Port

Located in Ellesmere Port, Brook Hall Hotel is in a rural area and near a train station. Cheshire Oaks Designer Outlet is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chester Zoo and Blue Planet Aquarium. Beatles Story and Chester Roman Gardens are also worth visiting. Guests appreciate the hotel's quiet location.
Popular Location

What's nearby

  • Eastham Country Park - 5 min drive
  • Chester Zoo - 12 min drive
  • Cheshire Oaks Designer Outlet - 12 min drive
  • Blue Planet Aquarium - 13 min drive
  • Sefton Park - 40 min drive

Getting around

  • Hooton Station - 17 min walk
  • Liverpool (LPL-John Lennon) - 39 min drive

Restaurants

  • Conservatory restaurant — 1 min walk
  • The White Lion - 10 min walk
  • Woodcote House - 18 min walk
  • Purple Olive - 3 min drive
  • Travellers Rest - 3 min drive

About this property

Brook Hall Hotel

3-star hotel with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, conference space and concierge services are on-site. All 25 individually furnished rooms feature free WiFi and memory foam beds. Guests can enjoy jetted bathtubs, and other standard amenities include iPod docking stations, 24-hour room service and flat-screen TVs.
Brook Hall Hotel offers 25 forms of accommodation with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers. This Ellesmere Port hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 10.50 for adults and GBP 8.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Greek
  • Romanian

Business services

  • Computer station
  • Conference space
  • Meeting rooms 2

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 16

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Staffed front desk, key retrieval

Pets

Pets are allowed for an extra charge of GBP 15.00, per pet, per night, plus a deposit of GBP 15.00 per night
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 10.50 for adults and GBP 8.50 for children (approximately)
  • Pet deposit: GBP 15.00 per night
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Brook Meadow Ellesmere Port
Brook Meadow Hotel
Brook Meadow Hotel Ellesmere Port
Brook Meadow Hotel
Brook Hall Hotel Hotel
Brook Hall Hotel Ellesmere Port
Brook Hall Hotel Hotel Ellesmere Port

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 61 out of 179 reviews
5 - Excellent 34%
Rating 4 - Good. 87 out of 179 reviews
4 - Good 49%
Rating 3 - Okay. 19 out of 179 reviews
3 - Okay 11%
Rating 2 - Poor. 7 out of 179 reviews
2 - Poor 4%
Rating 1 - Terrible. 5 out of 179 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

2/5 Poor

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Old and isolated
My room was on the ground floor at the back of the building and so nice and quiet and was spacious and nicely decorated, so my first impressions were favourable. However, my reason for staying had been for a nice relaxing evening with a bath (pictures of which had inspired my hotel choice), then room service, then sleep. Sadly the room was far too cold, with the heater switched off, and took hours to warm up. I resorted to lying in bed whilst waiting as a refuge from the cold. Many of the amenities listed on hotel.com were absent and there was no room service menus, nor phone or electronic means of ordering. There was also no phone reception in my room, making contacting the front desk impossible without going there in person, surely quite contrary to the idea of room service, should such a service exist in this hotel. In the end I gave up waiting for warmth and went to bed cold and hungry. In the morning I did use the bath, though the bathroom remained cold, being the furthest place from the heater. All in all a very disappointing stay. The following amenities were listed in the hotel.com app, but there was no evidence of any of them during my stay: 24 hour room service Dry cleaning/laundry service ATM/banking Slippers Pillow menu Turndown service iPod docking station Phone The following items were present, but disappointing: Down comforter - maybe down, definitely very thin. TV with digital TV channels - basic Freeview. Disconnected from wifi
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

4/5 Good

Travelled with family
Liked: Room comfort
Stayed 1 night in Nov 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019