Ellaswood Holidays from £1,969

Unfortunately there were only a few good points about this accommodation. It is in a very good location, close to a lot of good restaurants and in the free tram zone. The shower pressure was good, and it was private. The kitchen was good with a full size fridge, microwave - yet very small, kettle, dishwasher and a gas stove. but not much bench space and only two of everything. BUT the carpets were badly stained, the shower wasn’t cleaned the whole time we were there, the curtains had a rip in them that were attempted to be fixed but there was the sewing needle still in it. It is listed as a smart tv but this was not accurate - it has the ability to stream apps from your own device but only some are able to do that. The view wasn’t great as it had metal bars outside and looked straight into an office building. We also asked multiple times for a mattress protector which I believe should be a standard practice, but this never happened. Housekeeping even left a black bag of rubbish in the kitchen. Towels and sheets were replaced each day but that was it. We booked this after reading a lot of positive reviews this wasn’t our experience at all. The fact that it did have a cancellation policy not too far from our trip was helpful but wish we didn’t choose it. It did have 24/7 reception and they did their best but were often very busy and short staffed. A lot of the perks listed were ask only. The laundry only had 3 washing machines and 2 dryers servicing around 80 rooms.

The hotel rooms could be updated.

It was delightful! Staff weee so great! Would rate them Over 5 ✨ if I could 🥰