Hotel City Grand Ella

Property class: 3.5

Choose dates to view prices

Consider a stay at Hotel City Grand Ella and take advantage of free breakfast (local cuisine), a terrace and a garden. Take some time to relax at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.

Reviews

2.0 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Laundry room

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • Mountain view
  • 334 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Triple Room

Room

Triple Room

  • Mountain view
  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free wired internet
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About the area

Ella is home to Hotel City Grand Ella. Nine Arches Bridge and Dhowa Rock Temple are local landmarks, and some of the area's activities can be experienced at Suwadivi Ayurveda Health Care and Amphitikanda Tea Estate. Visit our Ella travel guide
Map
Polic Station Rd, Ella, Ella, 90090

What's nearby

  • A blue train on a curved bridge through a dense forest.
    Nine Arches Bridge
    8 min drive - 2.1 miles
  • Ella Spice Garden Cooking Lessons
    3 min walk - 0.2 miles
  • Nature Trail Ella
    10 min walk - 0.6 miles
  • Kinellan Tea Factory
    18 min walk - 1.0 mile
  • Little Adam's Peak
    7 min drive - 2.3 miles

Getting around

  • Ella Railway Station
    4 min walk

Restaurants

  • Chill Cafe
    2 min walk
  • 360 Ella
    3 min walk
  • Barista
    4 min walk
  • Matey Hut
    4 min walk
  • Dream Café
    2 min walk

About this property

Hotel City Grand Ella

  • Property highlights
  • Consider a stay at Hotel City Grand Ella and take advantage of free breakfast (local cuisine), a terrace and a garden. Take some time to relax at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
  • Other perks include:
    • Free self-parking
    • Bike hire, a round-trip airport shuttle (surcharge) and an electric car charging station
    • Express check-out, express check-in and free newspapers
  • Room features
  • All guest rooms at Hotel City Grand Ella have amenities, such as free WiFi.
  • Other conveniences in all rooms include:
    • Bathrooms with rainfall showers and free toiletries
    • Flat-screen TVs with cable channels
    • Ceiling fans and daily housekeeping

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Frequently asked questions

Is Hotel City Grand Ella pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel City Grand Ella?

Self-parking is free at this property.

What time is check-in at Hotel City Grand Ella?

Check-in begins at noon. After-hours check-in is not available.

What time is check-out at Hotel City Grand Ella?

Checkout is at 11 AM.

Does Hotel City Grand Ella provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel City Grand Ella located?

Situated in Ella, this spa hotel is steps away from Suwadivi Ayurveda Health Care and Ella Spice Garden Cooking Lessons. Nature Trail Ella and Kinellan Tea Factory are also within 15 minutes. Ella Railway Station is only a 4-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel City Grand Ella Reviews

2.0

3.6

Cleanliness

5.0

Location

2.0

Staff & service

3.6

Property conditions & facilities
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 6 out of 6 reviews

Reviews

Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Don't book here!

We booked and prepaid for this hotel for 2 nights - turned up and we were told that there were no rooms for us and they don't use hotels.com anymore... we finally were found a room and told we could stay the 2 nights but the next morning were again told that we would need to find another hotel for the next night due to construction work being done (which was a lie as when I asked if we could leave our bags for the day we were told no we needed to be out by 11am obviously to be ready for the next people) - they did refund our second night but even that was a hassle as they tried to give us less than we had actually paid... I would not recommend this hotel at all...
Stayed 2 nights in Jul 2018
Verified review

2/10 Terrible

Disliked: Staff & service
I arrived at the hotel with a colleague. We had booked seperately. They told him his booking had been cancelled and they had sent him notification, which he never received. They told me there was no booking for me, even when I showed the booking confirmation. THEY JUST SHRUGGED THEIR SHOULDERS and were bot at all apologetic. I noticed today that my credit card has been changed for the booking that never existed according to them. I am disgusted.
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never ever book this property

They ruined our vacation. Never ever book with this property. Confirmed booking before two months and wheb we reached to hotel they said we don't know your booking information and our hotel is full now..
Stayed 1 night in Dec 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Please refund now

Still waiting for the refund. We booked via hotels.com and was told no room at the check in. Please refund now.
Stayed 1 night in Dec 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A éviter absolument

Le propriétaire a prétendu qu’il ne louait pas ses ses chambres par Hotels.com. En conséquence il a insisté pour exiger un nouveau paiement de la chambre déjà payée. Il a fallu résister à ses menaces et à ses mensonges alors que je lui présentais la réservation et le paiement de la chambre. Par ailleurs, l’hôtel est très moyen. — A ÉVITER ABSOLUMENT —-
Stayed 1 night in Dec 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018