Eleutheros Cooke House and Garden

Excellent stay as always

I had excellent communication with the corporate office and the on-site manager. The building is fabulous with an excellent gym, rec room and pool. The garage is easy to get in and out, plus a brewery right next door...it was the perfect choice. I will look for the company in other cities for future travels.

First night was a disaster. Our room was in a corner where there are 4 other rooms. Those 3 other doors were slamming starting at 5am - this hotel does not have a soft-closing mechanism. Poor service - I requested firm pillows. They brought the same unlofty pillows. There was something wrong with the TV - the maintenance person never showed up. Day of check out - at 9:30am while I was still sleeping, housekeeping was banging on the door asking what time I’m checking out!!! The worst IHG experience I’ve ever had