Elements Casino Grand River

Propreté et neuf

This is a hotel that was great in its day, and needs some tlc to bring it back to its old grandeur. The location is great but that's about it. The entrance is difficult and the lobby set up is badly designed - getting in and out if more than one person is coming is a feat. The staff, the little we saw of them, at the front desk were not friendly nor helpful. We were supposed to get the Expedia VIP treatment, but what we got was an attitude. On top of that, there seems to be a policy in Canada to charge a security deposit of $400 on a paid room. I had never heard of such a thing, and what's the logic there? One of the appliances in the apartment wasn't working either. I wanted to like it, low floor view and balcony, but the unfriendliness really took the joy out of the stay. It's comfortable enough in the room, just don't expect a super friendly or pleasant experience.