El Palenque

This hotel was a pleasant surprise for sure! The front desk staff was incredibly friendly and helpful, providing us with a map and even looking at my list of things to see and restaurants to visit, adding a couple of her own recommendations. The room was fantastic with a big comfy bed and a great shower. Parking was also not difgicult.

Service was great. They were very response and addressed our concerns. But the property is more 3 stars than 4. We had two small beds together in one room. My wife’s bed was slipping from the end so 20-30 pct was unusable and mattress should be replaced. Bathroom also had duct tape on the ceiling and the shower is barely 2 feet wide. I couldn’t shower without hitting my hand somewhere. Location is great but I wouldn’t stay here again. Would look for an actual 4 star hotel.

Fantastic boutique hotel with a brilliant reception/concierge team who were willing to go the extra mile to be helpful. Juan in the reception/concierge team was, in particular, great.