El Dorado County Holidays

Stuff very helpful and location was perfect for our trip.

I am saddened to leave a negative review but I had the worst allergic reaction to the pillows provided. The urgent care couldn’t discern if it was dust mite allergies or if I had a reaction to a spray or some residue on the pillow case. It’s definitely not a feather allergy, albeit it was feather pillows that the hotel then swapped out for hypoallergenic. The first day I was too tired to even investigate what sort of pillow I was going to bed on as I normally don’t react to the type of pillow. I wish the hotel had not charged me the whole amount as it showed no concern for the health crisis caused and expenditure toward recovery. All in all I was disappointed by my stay here as my face felt like it was given a poison oak facial, I used a whole tube of hydrocortisone to stay sane, but began scratching my face the first night at the hotel. I am now on oral steroids and im still itchy three days after leaving the hotel. Honestly wish they offered some courtesy instead of not giving anything to help the guest. Shame.

Because I travel often, I appreciate a good, clean room with a good mattress. I look forward to staying at this property because I can count on both. Breakfast is my preferred meal, and I believe the staff is customer-focused and very friendly. I also appreciate having the additional support of the front desk staff for frequent travelers; it is one of the main reasons I prefer this hotel brand.