El Colmenar Holidays from £214

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On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

Hotel is gorgeous, love the decor and trendy 70s inspired design. Room was enormous and very well decorated, though lack of drawers meant difficult to fully unpack with only hanging space. Giant balcony which was in the sun all day and overlooked the pool. Easy 10 minute walk to the beach. I felt the service let the stay down overall. Whilst housekeeping were excellent, front desk/lobby staff were not forthcoming with checking in on our stay, helping with taxis etc. Bar service around the pool needs improvements in processes. The outdoor bar was closed for the season which is fine, but ordering and delivering drinks around the pool was difficult, with insufficient staff available, and the bar itself frequently cluttered with dirty cups. Breakfast buffet was standard for a hotel of the size/category of the Kimpton, but again let down by inconsistent service, often with staff members forgetting drinks we'd ordered, or us having to search out a member of staff to place an order for coffee. We weren't informed breakfast was included in our booking and found this out on our second day after having breakfast elsewhere. Service overall I didn't find personal or personable, with us directed via the in-room tv or QR code to the website to place room service orders and find out about the hotel. The room service ordering was technically buggy and we couldn't resolve it. We didn't eat dinner at the hotel, but did try lunch once which I found overpriced and poor quality.