Eccleston Holidays from £442

Very clean, warm and welcoming staff, good breakfast, functional air conditioning.

The room itself is very clean. Very good staff. Wi-Fi is pretty weak. Has a weird system with the room key. You don’t get a card to enter your room anytime you want, you have to leave your key with reception every time you leave. You have to be a trusting person to be able to do that otherwise take any valuables with you if you can. Showers don’t have hot water. Free Breakfast and they gave me free water. Overall decent experience.

⚠️ FAIR WARNING to anyone thinking about booking a stay at THE LEEF. We stayed for 3 days/2 nights. The room itself is cute, and while there’s no microwave—which is inconvenient—it wasn’t a huge deal. What IS a huge deal is that we found TWO ROACHES in our room on the very first night. I reported it the following morning, but they weren’t able to provide us with a different room. Instead, I was offered cleaning services for that day and one day of free parking (aka $10) as compensation. However, on the next morning - checkout day, we found TWO MORE ROACHES. Four roaches during a two-night stay is absolutely unacceptable. A hotel should be able to provide guests with a clean, pest-free room, and the fact that we continued finding roaches after reporting the issue is disgusting. And don’t expect much when it comes to customer service. The so-called “lobby” is essentially just a screen with a virtual representative. When you have an actual issue that requires assistance, it makes the experience even more frustrating. I genuinely hope no one else has to worry about accidentally bringing roaches home with them after staying here. Do yourself a favor: if you value cleanliness and want a pest-free stay, DON’T STAY AT THE LEEF.

The accommodations were excellent! Great location. Chris was incredibly friendly and helpful, and on the day of check-out he arranged transportation for us to the cruise port in Civitavecchia. Customer service was wonderful.