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Reviews of Residence Inn by Marriott New Brunswick Tower Center Blvd

3 out of 5
Residence Inn by Marriott New Brunswick Tower Center Blvd
6 TOWER CENTER BLVD, East Brunswick, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 85 out of 124 reviews" "
Rating 8 - Good. 22 out of 124 reviews" "
Rating 6 - Okay. 8 out of 124 reviews" "
Rating 4 - Poor. 3 out of 124 reviews" "
Rating 2 - Terrible. 6 out of 124 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

KHALID

Convenient location. Quiet area. Comfortable room setting.
Stayed 1 night in May 2024
Response from RI Tower Center on 21 May 2024
Thank you for taking the time to share your experience at Residence Inn New Brunswick! Your feedback is greatly appreciated. We hope to welcome you again!

10/10 Excellent

Christie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our whole stay there! Everything was amazing from check in to check out! The staff was very friendly, the breakfast in the morning was great, the pool was very nice!
Stayed 1 night in May 2024
Response from RI Tower Center on 21 May 2024
Thank you for taking the time to share your experience at Residence Inn New Brunswick! We are glad to hear that you enjoyed the breakfast and the pool. We hope to welcome you again soon!

10/10 Excellent

Obianuju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff. Clean comfortable rooms and environment.
Stayed 2 nights in May 2024
Response from RI Tower Center on 21 May 2024
Thank you for taking the time to share your experience at Residence Inn New Brunswick! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Good

Leah, Hopkinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, big clean pool and nice rooms.
Stayed 2 nights in May 2024
Response from RI Tower Center on 7 May 2024
Thank you for taking the time for sharing your experience! We are happy to hear that you were able to enjoy our pool! We hope to welcome you again soon.

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

10/10 Excellent

Sunilda

Stayed 1 night in Apr 2024
Response from RI Tower Center on 21 May 2024
Thank you for taking the time to fill out this survey, we hope to welcome you again soon!

8/10 Good

JourDanne

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from RI Tower Center on 30 Apr 2024
Thank you for taking the time to share your review!

10/10 Excellent

Ameika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RI Tower Center on 30 Apr 2024
Thank you for taking the time to share your review!

2/10 Terrible

Vasu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower stop working in middle of a shower.
Stayed 1 night in Apr 2024
Response from RI Tower Center on 23 Apr 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.

10/10 Excellent

Anthony

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from RI Tower Center on 16 Apr 2024
Thank you so much for filling out the survey. We value your feedback and hope to welcome you again soon!

10/10 Excellent

Luciana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious and the pool was great!
Stayed 1 night in Mar 2024
Response from RI Tower Center on 30 Mar 2024
Thank you for staying at Residence Inn New Brunswick We are so glad to hear that you enjoyed the pool! We hope to welcome you again when your travels bring you to the area.

10/10 Excellent

Sharie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was an unexpected surprise. The accommodations were great!!! We definitely love the hotel and our stay. The hotel had full kitchen to allow us the option to cook or keep our left overs. We enjoyed our experience.
Stayed 2 nights in Mar 2024
Response from RI Tower Center on 19 Mar 2024
Thank you for taking the time to share your experience at Residence Inn New Brunswick! We are delighted to hear you enjoyed your stay with us. We will share your feedback with our staff. We hope to welcome you again soon!

10/10 Excellent

Ilona

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Excellent customer service at the front desk
Stayed 2 nights in Mar 2024
Response from RI Tower Center on 19 Mar 2024
Thank you so much for taking the time to share your experience at Residence Inn New Brunswick! We value your feedback and have shared it with our staff. We hope to welcome you again soon!

10/10 Excellent

Obianuju

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in Mar 2024
Response from RI Tower Center on 13 Mar 2024
Thank you for staying with us! We are so glad to hear you enjoyed your stay. We hope to welcome you again soon.

8/10 Good

junming

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
overall its ok. but there are lots of ladybug around the room
Stayed 2 nights in Mar 2024
Response from RI Tower Center on 5 Mar 2024
Thank you for taking the time to share your experience at Residence Inn New Brunswick! We have shared your feedback with the engineering leadership team to ensure this issue does not occur again in the future. Thank you again for choosing to stay with us!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from RI Tower Center on 20 Feb 2024
Thank you for filling out the survey. Your feedback is greatly appreciated!

10/10 Excellent

Aurel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from RI Tower Center on 17 Feb 2024
Thank you for taking the time to fill out this survey. We are glad your stay was a 10!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Couples Trip
I own an EV so it was nice to have a charging station available to me. Staff was extremely friendly and room was spacious and comfortable
Stayed 1 night in Feb 2024
Response from RI Tower Center on 16 Feb 2024
Thank you so much for taking the time to share your experience with us! We are so glad to hear that you enjoyed your stay with us. We hope to welcome you again soon!

10/10 Excellent

Edison, New Brunswick

Stayed 1 night in Jan 2024
Response from RI Tower Center on 26 Mar 2024
Thank you for taking the time to fill out this survey! We hope to welcome you again soon.

2/10 Terrible

Suzana

Stayed 1 night in Jan 2024
Response from RI Tower Center on 18 Jan 2024
Thank you for taking the time to fill out the survey. We apologize for falling short of expectations.

4/10 Poor

Christina

Disliked: Staff & service, amenities
The modern layout of the rooms are about the only positive to this place. Evening staff is very rude if you ask for anything. Does not matter if you request late check out ahead of time, housekeeping will try to enter your room multiple times. For the price, stay somewhere else. There are many hotels nearby.
Stayed 2 nights in Jan 2024
Response from RI Tower Center on 17 Jan 2024
Thank you for taking the time to share your thoughts. Your feedback has been shared with our staff to further improve our service.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and staff was very helpful
Stayed 1 night in Jan 2024
Response from RI Tower Center on 11 Jan 2024
Thank you for taking the time to share your experience at Residence Inn New Brunswick! Your feedback is greatly appreciated and we have shared it with our staff.

10/10 Excellent

SHARON

Stayed 1 night in Jan 2024
Response from RI Tower Center on 11 Jan 2024
Thank you for taking the time to submit a survey!

8/10 Good

Sara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Very clean property
Stayed 2 nights in Jan 2024
Response from RI Tower Center on 11 Jan 2024
We are ecstatic to hear you enjoyed your stay at Residence Inn New Brunswick! Thank you for taking the time to share your experience, we hope to welcome you again.

10/10 Excellent

Edna

Stayed 1 night in Dec 2023
Response from RI Tower Center on 24 Jan 2024
Thank you for taking the time to fill out this survey. We are so glad to hear your stay met expectations. We look forward to hosting you again!

8/10 Good

Hillevi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from RI Tower Center on 3 Jan 2024
Thank you for taking the time to submit a survey!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a perfect stay!
It was perfect. Very relaxing and just overall a great hotel. We definitely loved our stay here. Coming again!
Stayed 1 night in Dec 2023
Response from RI Tower Center on 3 Jan 2024
Thank you for taking the time to share your experience. We are so glad to hear that you had a relaxing stay while at our property. We hope to welcome you again soon!

10/10 Excellent

Dominique

Travelled with partner
Stayed 1 night in Dec 2023
Response from RI Tower Center on 3 Jan 2024
Thank you for taking the time to submit a survey!

10/10 Excellent

SYED TABISH

Stayed 3 nights in Dec 2023
Response from RI Tower Center on 17 Jan 2024
Thank you for taking the time to share your experience!

10/10 Excellent

Rosie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and attended to our every need. Awesome place.
Stayed 2 nights in Dec 2023
Response from RI Tower Center on 19 Dec 2023
We are ecstatic to hear you enjoyed your stay at Residence Inn New Brunswick! Thank you for taking the time to share your experience, we hope to welcome you again.

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, forego the sofa bed
Amazing hotel! Very clean and spacious I would not recommend using the sofa bed as an additional bed. The mattress was about 1 inch thick and yiu could feel the metal bars through it. Would definitely stay there again.
Stayed 2 nights in Dec 2023
Response from RI Tower Center on 19 Dec 2023
Thank you for taking the time to share your experience at Residence Inn New Brunswick! Your feedback is greatly appreciated and we have shared it with our staff.

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Vi
Stayed 1 night in Dec 2023
Response from RI Tower Center on 12 Dec 2023
Thank you for taking the time to share your review! Your feedback is greatly appreciated and has been shared with our staff. We hope to welcome you again soon!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 4 nights in Nov 2023
Response from RI Tower Center on 5 Dec 2023
Thank you so much for taking the time to share your experience! We are ecstatic to hear that we fulfilled expectations, and you enjoyed your stay. We have shared your feedback with our staff and hope to welcome you again soon!

10/10 Excellent

George

Stayed 1 night in Dec 2023
Response from RI Tower Center on 3 Jan 2024
Thank you for taking the time to submit a survey!

2/10 Terrible

Shaun

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very very dirty room maybe they ate to much turkey the rooms are very filthy , trash in the cabinets , trash under the mattress on top of the bed skirt stove look like it came off the street , the oven look like somebody cooked 50 pizzas and just left it that way ….. they need classes or raise the housekeepers pay this is bad news …..
Stayed 2 nights in Nov 2023
Response from RI Tower Center on 28 Nov 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.

2/10 Terrible

Melissa

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from RI Tower Center on 8 Nov 2023
Thank you for taking the time to share your thoughts regarding your stay.

8/10 Good

rose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We didn’t have enough toilet items. The lighting was poor. And, we couldn’t turn off the dishwasher.
Stayed 3 nights in Oct 2023
Response from RI Tower Center on 24 Oct 2023
Thank you for taking the time to share your thoughts regarding your stay. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.

6/10 Okay

Sankar

Travelled with partner
Disliked: Staff & service
Staff not accommodating about extended checkouts.
Stayed 5 nights in Oct 2023
Response from RI Tower Center on 17 Oct 2023
Thank you for taking the time to share your thoughts regarding your stay.

6/10 Okay

Dharmika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quality of service from staff was variable. Some really helpful and friendly, and others particularly the breakfast counter lady expressed micro-aggression making our experience of getting breakfast very unpleasant. Otherwise, room and facilities are perfectly adequate for an extended stay and clean.
Stayed 8 nights in Oct 2023
Response from RI Tower Center on 17 Oct 2023
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RI Tower Center on 17 Oct 2023
Thank you for taking the time to submit a review. We hope to welcome you again soon!

10/10 Excellent

Don and Rita

Stayed 1 night in Sep 2023
Response from RI Tower Center on 17 Oct 2023
Thank you for taking the time to submit a review. We hope to welcome you again soon!

6/10 Okay

Charles, Richmond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was nice. Breakfast was good. But and this is a big but they charged me for parking without telling me when free parking was available
Stayed 1 night in Sep 2023
Response from RI Tower Center on 12 Sept 2023
Thank you for taking the time to share your thoughts regarding your stay. We sincerely apologize if the parking fee was not communicated upon arrival. We appreciate you choosing to stay with us.

4/10 Poor

Erin

Business traveller, Travelled with partner
Disliked: Staff & service
This is the most unorganized hotel I’ve ever stayed at. We received an email the day of our arrival saying that we could check in early if requested, so I used the app to do so. I arrived a half hour after my anticipated early check in (to give them extra time if needed) and they said they were sold out the night before so they may not have a room available, even though my request was confirmed through the app. They finally found one that was clean and we checked in. We were staying Thursday to Monday. Sunday afternoon while we were out, I received a phone call from the front desk saying “it’s after check out and all of your belongings are still in the room” I replied with “our reservation is until Monday”. She said “oh ok bye”. I replied “ok?? So are we good then??” She said “yes” and hung up. No apology or anything. Monday morning comes, 9:40am and housekeeping opens the door to our room to clean while we’re still in bed! Checkout is at noon! I booked this hotel because the reviews were good and a little nicer than the surrounding hotels. Next time we’re in town, we’ll be staying elsewhere.
Stayed 4 nights in Sep 2023
Response from RI Tower Center on 12 Sept 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Audrianna

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was excellent. I have been all over because I travel a lot, but this place by far was the best.
Stayed 1 night in Aug 2023
Response from RI Tower Center on 31 Aug 2023
We appreciate you taking the time to share your experience at Residence Inn New Brunswick! We hope to welcome you again soon.

10/10 Excellent

Natalie

Stayed 1 night in Aug 2023
Response from RI Tower Center on 20 Sept 2023
Thank you for taking the time to submit a review. We are glad you enjoyed your stay and hope to welcome you again soon!

10/10 Excellent

Jennifer

Liked: Staff & service
Great.A bit pricey.
Stayed 1 night in Aug 2023
Response from RI Tower Center on 30 Aug 2023
Thank you for taking the time to share your experience! We hope to welcome you again soon.

6/10 Okay

Bindu

Travelled with family
Disliked: Staff & service, property conditions & facilities
Little surprised that this residence inn was just up to par. dirty and noisy and weird crowd
Stayed 2 nights in Aug 2023
Response from RI Tower Center on 15 Aug 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
muy limpio , la suite es conveniente para familia grande . excelente todo
Stayed 2 nights in Aug 2023
Response from RI Tower Center on 11 Aug 2023
¡Muchas gracias por tomarse el tiempo para compartir su experiencia! Esperamos darle la bienvenida de nuevo pronto.

10/10 Excellent

Evan

Stayed 1 night in Jul 2023
Response from RI Tower Center on 1 Aug 2023
Thank you for taking the time to complete this survey!

10/10 Excellent

JENNIFER, RANDOLPH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenny was very helpful answering questions prior to our arrival. Checking by the young man in charge at the evening was prompt professional and friendly. Heated pool was a very nice surprise. Simple breakfast included. Our studio suite was very well designed and fitted for all our needs. We’ll return here again. Highly recommend.
Stayed 1 night in Jul 2023
Response from RI Tower Center on 1 Aug 2023
Thank you for taking the time to share your experience! It is feedback like this that strives us to continue to provide great services. We hope to welcome you again soon!