East Ayrshire Holidays

We found this a bit of a mixed experience. As we arrived very late, we only noticed the exterior the next morning. The building is clearly a 1960/70s structure, and the concrete architecture is quite stark and not particularly appealing. However, It’s clear the hotel is in the process of being refurbished, with the entrance and hallways already completed to a very high standard—they feel grand and welcoming. Unfortunately, this doesn’t quite carry through to all of the rooms. While our room had clearly had some updates, such as fresh paint and relatively new tiles in the bathroom, other areas felt quite dated. In particular, the bathroom overall could benefit from a full upgrade, and the rug in the room was well past its best and would be better removed. The furniture was dated too. That said, we do appreciate that refurbishing a large property takes time, and improvements don’t happen overnight. However, it might make more sense for bedrooms to be prioritised, as they have the biggest impact on guests’ overall experience. We didn’t have the opportunity to try the food or use any of the facilities, as this was a last-minute booking following a delayed flight, so we can’t comment on those aspects.

Easy booking. Not too far from the city centre and attractions.

Charming hotel with beautiful views!

we stayed in room 4 and despite having a radiator this was centrally controlled by the main reception. we found this out on night 2 as when we went to bed on the first night we whacked the radiator on thinking that would be that but nope, cold as ice through the night. reception did sort but the room didnt get that warm so assuming the thermostatic valve wasnt fully operational. the shower screen squeegee at the bottom didnt properly fit and a gap up at the hinge point meant water escapes onto the floor.

The staff are very helpful. On all shifts .